ilovefh
Is it Disney time yet?
- Joined
- Sep 17, 2002
- Messages
- 2,866
I saw this posted when I did a search, but my friends had such a bad experience that I thought it deserved its own post.
I set them up with a rental of a midsized car through Dollar to be picked up at the Regal Sun Resort. When it comes time to talk about insurance the man working for Dollar tells my friend it is now mandatory for renters to get the insurance. He says it is a "new" FL state law that was just passed three months ago. My friends argued it a bit and showed him their insurance information. He said it was not required by law if the renter had an umbrella policy, but most people don't have one. They ended up walking out paying $140 extra.
I knew that it wasn't a law. I know if something like that had been passed two things would have happened: 1. I would have heard about it on the DIS! 2. They would have to add that information to all of their rental confirmations. (13.95/day is not chump change, and if people are required to purchase it they would need to know in advance)
I went back with my friends to the Regal Sun. My friend said he now knew it wasn't a state law and he wanted the insurance taken off. The guy did it with no arguing.
The worst part about this is the people renting ahead of my friends actually cancelled their reservation when he told them the insurance was mandatory. They didn't have the money to pay for the insurance, but had proof of their own insurance. This man lied to them and when they said they didn't have the money for it he just shrugged his shoulders. The message they got was either pay it or you have to cancel so they cancelled.
Just wanted anyone out there renting from any company to know that the insurance is optional! There is no state law that requires it!
I have rented from Dollar many times and have never had this problem. I will probably rent from them again if they are the cheapest, but I won't recommend them to my newbie friends!
And yes, I did call and file a complaint about it.
I set them up with a rental of a midsized car through Dollar to be picked up at the Regal Sun Resort. When it comes time to talk about insurance the man working for Dollar tells my friend it is now mandatory for renters to get the insurance. He says it is a "new" FL state law that was just passed three months ago. My friends argued it a bit and showed him their insurance information. He said it was not required by law if the renter had an umbrella policy, but most people don't have one. They ended up walking out paying $140 extra.
I knew that it wasn't a law. I know if something like that had been passed two things would have happened: 1. I would have heard about it on the DIS! 2. They would have to add that information to all of their rental confirmations. (13.95/day is not chump change, and if people are required to purchase it they would need to know in advance)
I went back with my friends to the Regal Sun. My friend said he now knew it wasn't a state law and he wanted the insurance taken off. The guy did it with no arguing.
The worst part about this is the people renting ahead of my friends actually cancelled their reservation when he told them the insurance was mandatory. They didn't have the money to pay for the insurance, but had proof of their own insurance. This man lied to them and when they said they didn't have the money for it he just shrugged his shoulders. The message they got was either pay it or you have to cancel so they cancelled.
Just wanted anyone out there renting from any company to know that the insurance is optional! There is no state law that requires it!
I have rented from Dollar many times and have never had this problem. I will probably rent from them again if they are the cheapest, but I won't recommend them to my newbie friends!
And yes, I did call and file a complaint about it.