Does it really take up to 30 days? Updated 4/27-We're in!

[TeresaNJ]

Did you call Member Services or Member Administration? Just curious. I am on the same wait as you are.

I spoke to Member Services. I didn't choose any options, just held on until it was my turn in the queue. When I call today I'll choose option 2, and if I get kicked back to Member Services I'll ask to speak to someone in Member Administration.

 

[TeresaNJ]

So I just got off the phone with a lovely castmember named Clair, from MA, and she looked up my contract for me. She said they received it on the 12th of April, and it usually takes about two weeks for everything to be in the system, so I should call back next Wednesday, the 26th. Crossing my fingers that I can set everything up then!

 

[DduzDis]

So I just got off the phone with a lovely castmember named Clair, from MA, and she looked up my contract for me. She said they received it on the 12th of April, and it usually takes about two weeks for everything to be in the system, so I should call back next Wednesday, the 26th. Crossing my fingers that I can set everything up then!

Thanks for the update. It looks like I'll wait until next Friday.

 

[BEW]

So I just got off the phone with a lovely castmember named Clair, from MA, and she looked up my contract for me. She said they received it on the 12th of April, and it usually takes about two weeks for everything to be in the system, so I should call back next Wednesday, the 26th. Crossing my fingers that I can set everything up then!

Mine was recorded on the 11th and late this afternoon I called and found out my membership number. I was told this morning that they were up to the 10th and that she would put mine on the top of the 11th's pile so if i called back this afternoon i would be able to get my # and sure enough that is what happened!

The process of getting to Member Administration is a bit convoluted as one the CM's I spoke to explained to me. Basically, Member Admin is a very small team and if they are all occupied and there are calls in queue, you will get routed to Member Services instead and you probably will not be aware of it. Member Services CM's are the ones that seem to be more reluctant to providing any of your information and are the ones that have told me that I have to wait until I get my information in the mail. My suggestion would be to somehow always ask if you can speak to Member Admin if you are not getting the answers you are looking for or getting told something different than you are reading here. Whenever I was actually connected with Member Admin, they were all extremely helpful. The one I spoke to today did some additional setup on my account and then transferred me back to Member Services to get my activation code. Unfortunately, since my account was literally just set up, they could not give me an access code BUT the Member Services CM sprinkled some pixie dust on my account and was able to put me on hold and somehow get the points to be loaded into my account and ultimately book my first reservation for me as well. Sadly, I didn't right down all of their names. As with anything, if you talk to the right people you will be more apt to get the information you are looking for.

 

[sndral]

I just found that my new contract & points were added to my account today as well.
DVC got the documents 4/11, and the new contract was added to my membership and the points were loaded sometime between 6 pm - midnight their time (I'm west coast time) 4/21. So 10 days to add to an existing membership.

 

[TeresaNJ]

Mine was recorded on the 11th and late this afternoon I called and found out my membership number. I was told this morning that they were up to the 10th and that she would put mine on the top of the 11th's pile so if i called back this afternoon i would be able to get my # and sure enough that is what happened!

The process of getting to Member Administration is a bit convoluted as one the CM's I spoke to explained to me. Basically, Member Admin is a very small team and if they are all occupied and there are calls in queue, you will get routed to Member Services instead and you probably will not be aware of it. Member Services CM's are the ones that seem to be more reluctant to providing any of your information and are the ones that have told me that I have to wait until I get my information in the mail. My suggestion would be to somehow always ask if you can speak to Member Admin if you are not getting the answers you are looking for or getting told something different than you are reading here. Whenever I was actually connected with Member Admin, they were all extremely helpful. The one I spoke to today did some additional setup on my account and then transferred me back to Member Services to get my activation code. Unfortunately, since my account was literally just set up, they could not give me an access code BUT the Member Services CM sprinkled some pixie dust on my account and was able to put me on hold and somehow get the points to be loaded into my account and ultimately book my first reservation for me as well. Sadly, I didn't right down all of their names. As with anything, if you talk to the right people you will be more apt to get the information you are looking for.

I just found that my new contract & points were added to my account today as well.
DVC got the documents 4/11, and the new contract was added to my membership and the points were loaded sometime between 6 pm - midnight their time (I'm west coast time) 4/21. So 10 days to add to an existing membership.

Thanks for the info! That's exactly what the MA castmember I spoke to told me, regarding that they are a small team, and we could be rerouted to MS if MA is super busy on the phone.

 

[jewelspirit]

My deed recorded on April 10th. I called today and was able to get through to Member Administration and get my membership #, then was transferred over to Member Services and got my account set up. Already booked my room for Jan 4-7.

 

[TeresaNJ]

My deed recorded on April 10th. I called today and was able to get through to Member Administration and get my membership #, then was transferred over to Member Services and got my account set up. Already booked my room for Jan 4-7.

Thank you. I will try calling now!

 

[Jillian Lopez]

Thank you. I will try calling now!

Please update us when you call Your contract was recorded 2 days before mine and i have been so close as to dial the number, but have not actually called. We are looking to book for this September and last time i checked there was very few studios left for our time frame! I really want to call but dont want to get bumped to the bottom of the pile if i annoy someone.

 

[Jillian Lopez]

I couldn't resist any longer! Our deed was recorded on 4/14 and i just tried calling today. Spoke with CM Irwin and she put me on a few brief holds to try to connect with Member Admin. She asked if i bought direct or resale, but tone and attitude was still helpful once i said resale. She asked for my contract # and the sellers names and they said they had everything but it was still in processing. They asked me to check back on Friday afternoon. BUMMER! Glad i called but the next few day wait may kill me....

 

[mrsfenskie]

Just called and selected option 2 (MA) to try and obtain my member number. I was notified early last Monday morning (exactly one week ago) by the title company that my transaction had closed, so I figured it'd still be too early to get my member number but was too antsy to wait!!

I spoke to "Betty". I told her my name and contract number and she said my information was not in the system yet. She did say that I will receive an email that says "Welcome Home", which will include my activation code to set up my account. Though she didn't tell me to call back at a later date, I will probably try calling back in another week, since many on this post have advised against waiting for that email!

 

[Mouse Memories]

Thank you. I will try calling now!

Were you able to get your membership info today?

 

[DduzDis]

So, I just tried to call. The first CM I spoke with at Member Services would not transfer me to Member Administration without my member #. When I told her that was the purpose of my call, we went down the 'oh did you recently purchase resale' rabbit hole and I was informed that I would get my number in the mail. Very cordial, but not very helpful. I called back right away and I did get through to MA and found out my contract has not yet been processed (I expected that just got antsy). I'll try again on Friday. I think this does reaffirm that if you can't get info from some one in MS, call back and try to get to Member Administration. They did ask for my seller's name and my contract number. I don't think I have seen that posted here before. It may help things along if you have those ready.

 

[TeresaNJ]

Hi everyone! I tried calling for an hour yesterday, dialed Member Services, automation told me my call would be answered in approximately five minutes, then I kept getting bumped to Member Services, and was on hold for what seemed like forever. As soon as I realized I was on hold for MS, I hung up and called MA again. This happened about five times before I gave up. I was told to call back tomorrow when I spoke to the nice MA castmember on Friday, so I'll try tomorrow. Ugh. I need to make my reservations, lol! I want to go in September for my birthday, to use the 35 points that need to be used by December 1st, and then I need to book a two bedroom for sometime in the first two weeks of December. Patience is not my virtue! I feel time is slipping away. I really wanted to try for my home resort, AKV, for December, but the seven month window starts May 1st.

 

[jewelspirit]

If it's helpful, here's the step by step I went through in obtaining my member #. I called and selected option 2 for member administration. I then selected the option for "title transfer" something since the others mentioned something about member services. I was quickly connected to member admin, and I said I was calling for member #. She asked in this order: direct or resale, contract #, seller name, my name, my address, my phone #. Then she gave me my member # and club ID #. She then transferred me to member services where i was given the activation code and walked through setting up my account.

 

[disneynutz]

DVC is paid a fee through dues to provide service to members, the lower the cost to provide the service means that Disney can keep the money not spent. In addition they will always service new sales first, then resales.

Bill

 

[Mouse Memories]

If it's helpful, here's the step by step I went through in obtaining my member #. I called and selected option 2 for member administration. I then selected the option for "title transfer" something since the others mentioned something about member services. I was quickly connected to member admin, and I said I was calling for member #. She asked in this order: direct or resale, contract #, seller name, my name, my address, my phone #. Then she gave me my member # and club ID #. She then transferred me to member services where i was given the activation code and walked through setting up my account.

So I just called 5 minutes ago. I spoke to Member Administration option #3. She gave me my Member Number and Club ID. She then transferred me to Technical Support which is option 6. She told me that since I am resale, I will have to wait an additional 72 hours for the activation code. What are your thoughts? Is their another department that I should try?

 

[mrsfenskie]

So I just called 5 minutes ago. I spoke to Member Administration option #3. She gave me my Member Number and Club ID. She then transferred me to Technical Support which is option 6. She told me that since I am resale, I will have to wait an additional 72 hours for the activation code. What are your thoughts? Is their another department that I should try?

Interesting!! What date was your deed recorded?

 

[jewelspirit]

So I just called 5 minutes ago. I spoke to Member Administration option #3. She gave me my Member Number and Club ID. She then transferred me to Technical Support which is option 6. She told me that since I am resale, I will have to wait an additional 72 hours for the activation code. What are your thoughts? Is their another department that I should try?

i was transferred to member services, and with the member # MS gave me the activation code. It actually didn't work at first, and with my Disney account she activated it remotely. Perhaps try again with Member Services?

 

[Mouse Memories]

Interesting!! What date was your deed recorded?

April 12