Do you complain about a rude waitress?

DVC1991

Adventure is Out There
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Nov 12, 2015
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We are having dinner in one of the parks now and our waitress acts quite annoyed that one guest in our party has a nut allergy. She made a big deal about it and acts condescending. The family member in question is now upset and feels that this has ruined the whole dinner experience for her. Would you complain to guest services?
 
I would ask to speak to a manager right there at the restaurant. That is always the very best thing to do because they'd prefer to handle the issue right there at the location.

So sorry you're having that experience right now!
 
Please take into consideration that Disney takes allergies very seriously especially since the new allergy menus came out. Your health is on the line as well as her job. Add in the stress of an extremely busy time of year and everyone is a little stressed. If you seriously feel that your meal is ruined ask to speak to the manager BEFORE you leave. Give them a chance to make it right
 
We are having dinner in one of the parks now and our waitress acts quite annoyed that one guest in our party has a nut allergy. She made a big deal about it and acts condescending. The family member in question is now upset and feels that this has ruined the whole dinner experience for her. Would you complain to guest services?

DON'T LEAVE THAT RESTAURANT UNTIL YOU ARE SATISFIED!!!!! Get the manager NOW! Do NOT wait for the end of the meal. Then go to guest services beyond that.
 
If the situation is significant enough and we are requesting specific action (not charge for an item, change our table at a restaurant, change our room at a resort, etc.) we raise the issue right away and on the spot. We had an issue at a resort once - the CM checking us in was extremely rude while downgrading our room category and insisting that's what we booked in the first place. When we showed our confirmation, he said, "OK, well, you've still been downgraded." We asked for either the room we reserved or a higher (not lower) category room, or to check availability in a similar category at a similar resort. The CM refused and was so rude about it that we asked to speak to a supervisor. Because we proposed a specific remedy that would impact the trip, it was worth it to take action on the spot. (And it turned out better than we could have expected.)

On the other hand, if we are annoyed or angry but not going to request a specific remedy, then we'd let it go for the rest of the trip. (Most rude CMs usually fall into that category for us.) If we are still upset when we return home, we might send a note to guest communications to create a record in the file or for training purposes, but with no expectation of response or remedy.

I'm not unsettled by the act of complaining, but I am unsettled by the process of waiting to see whether Disney or some other resort/restaurant/etc. is going to satisfactorily resolve the issue. That's why we typically only raise the issue if we're requesting specific action to resolve.
 
I probably wouldn't simply because what is rude to one person might just be normal for another. If the food is coming out as ordered, in a timely fashion and hot, I'm good. Just don't leave a good tip.
 
I probably wouldn't simply because what is rude to one person might just be normal for another. If the food is coming out as ordered, in a timely fashion and hot, I'm good. Just don't leave a good tip.

It's not about the actual food (sort of) in the OP's case. It's about the fact that the server made a huge deal about an allergy and someone's well being from it, not to mention, if the server is being condescending, that's not very being very Disney-like.
 
It would have to be really bad for me to complain. If servers are a bit condescending, or reserved, it does not really bother me. Like a pp said, as long as my food is delivered hot, and how I asked for it, I'm fine. Their attitude will reflect in the tip though.
 
It would have to be really bad for me to complain. If servers are a bit condescending, or reserved, it does not really bother me. Like a pp said, as long as my food is delivered hot, and how I asked for it, I'm fine. Their attitude will reflect in the tip though.

Exactly this. As long as the food is satisfactory and the service is adequate, I would be unlikely to complain. An attitude from the server would be directly reflected in the tip, or lack thereof. Now, if a server is negligent or verbally rude, I'd have the manager tableside immediately.

Just out of curiosity, OP, was the allergy noted on your ADR ahead of time?
 
I wonder if what one finds over the top and condesending is actually a CM trying to go above and beyond with the allergy. I could see some ways allergies are handled as coming across as such.

If you feel like there is an issue take it to management before you leave so both aides can be heard and it can be fixed.
 
Nope I wouldn't. I don't need some manager pretending to care about my concerns then going in the back with the server and having a good laugh at my expense. Yeah that'll teach em!!

I prefer to let my tip reflect my dissatisfaction.
 
Nope I wouldn't. I don't need some manager pretending to care about my concerns then going in the back with the server and having a good laugh at my expense. Yeah that'll teach em!!

I prefer to let my tip reflect my dissatisfaction.

Agreed. The tip will hit home more than talking to the manager. Frankly, that's all that is going to happen is they are going to laugh about it (unless the server has a history of complaints then something may be done).
 
Nope I wouldn't. I don't need some manager pretending to care about my concerns then going in the back with the server and having a good laugh at my expense. Yeah that'll teach em!!

I prefer to let my tip reflect my dissatisfaction.

You can complain and dock tip. I would do both and if the issue had ne asking for management then I would dock the tip even further than if it was just an off experience.

Not all restaurant managers go in the back and laugh about it with their staff. If it is a ligitament complaint I've heard waiters getting ripped a new one in the back. My fiance's mom manages restaurants and you better believe wait staff have been told to turn in their aprons and cash out after complaints were made.
 
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Some servers won't even notice the small tip, they might just grab the cash and count it up later, so they won't by that point know who left the small tip or why.

Complaining to a manager is best way to get something noticed.
 
If it's bothering you enough to take time from your friends and family to post here then I would definitely get a manager and make sure they understand how it affected your enjoyment of your meal. The question you need to answer first though is what would be an acceptable solution to you. Do you want a new server? Do you expect some or all of the meal to be comped (a little unrealistic IMO)? Or is just being heard by management enough to satisfy you?
 
exactly. See the manager in the restaurant. Don't wait until you have left. and do not just count on docking the tip to show your disapproval. That will be shrugged off for sure. Docking the tip is something you can do but it does not have any chance of solving the problem for future guests.

I would say it is one thing to get a server whose affect is a little "off" and another thing to get one that makes a party member feel so bad about needing allergy accommodations that their dinner is "ruined." The restaurant management needs to know about this one.
 
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