disney just called;error in their system

[wdwfan16]

OP, glad you are happy with the new resort.

 

[Polyluvr]

OP-sooo glad this worked out for you!!

I read most of the thread this am and I was so upset for you!

Have a very Magical vacation!

 

[gilsan]

I am surprised at the number of people that don't understand why someone who booked at POP would be unhappy to be moved to an All-Star resort. They booked POP, paid for POP, and made plans based on POP.

I would be unhappy if Disney called up and said that I had to move from the resort that I picked to a different one because they over booked. I don't understand the "you should feel lucky" (to go on a trip that you paid for), attitude.

It would be the same as buying a car and choosing a red car, when you go to pick it up they give you the exact same car only in blue, then tell you they sold too many red cars and now you have to take the blue car. I doubt many people would take the blue car without complaining. Most would want some sort of compensation or a red car the bought.

OP good for you that you stood your ground and enjoy your trip.

 

[almacdonald]

I'm not sure why you all are happy with this resolution. The resort she's been offered is not the resort she booked either. Your argument is that the "overbooked crowd" has been looking forward to POP since they booked it, SSR in that case is just as much NOT POP as an All-stars resort is. Doesn't make any sense.

This is a huge case of entitlement mentality, not just from the OP but from a whole lot of you.

 

[spiceycat]

Thanks!! I having fun looking for pictures!

congratulations on your upgrade - there are pictures here on the Dis.

each pool has a laundry mat - while the washer/dryer are free - the detergent and fabric softernor are not - and are expensive - so bring some from home.

http://photopost.wdwinfo.com/g547-saratoga-springs-resort26-spa.html

http://www.wdwinfo.com/Photos/Saratoga-Springs/index.htm

here is a map
http://www.wdwinfo.com/Photos/Saratoga-Springs/index.htm

 

[TiaMaria]

The CM sent me my new reservations. (ok, I'm scared to say this) It look like a did. Alright, I thrilled! I didn't ask for this at all. But it seems this was upgraded too.

Good for you! I'm sure your positive attitide and the approach you took with Disney was to your benefit.

Did I read that your husband is heading to Iraq after this? If so, please thank him (and you too) for his service to our country. I can only imagine the toll that can take on you both.

If it's in your budget, check out the Spa. They have great treatments including manis/pedis and a nice work-out room.

I am wishing tons more Pixie Dust on you both! I really hope that you'll enjoy the heck out of staying at Saratoga!

 

[GoMegGo]

I've tried to get moved from the All Stars, but had no luck. I even sited examples of people on the Dis boards who were moved to other resorts and I was told that "those people shouldn't have said anything because they aren't telling you the whole story." I guess some people were moved to nicer places because of health reasons??? Makes no sense to me. The last guy I spoke with wasn't very nice, I guess he's out of pixie dust. I didn't even want an upgrade, I just wanted to stay at POP.

I have to go wash this bitter taste out of my mouth. After all, I'm going to Disney in 3 days!!! Best of luck to everyone who is still dealing with their room changes!

 

[TiaMaria]

I'm not sure why you all are happy with this resolution. The resort she's been offered is not the resort she booked either. Your argument is that the "overbooked crowd" has been looking forward to POP since they booked it, SSR in that case is just as much NOT POP as an All-stars resort is. Doesn't make any sense.

This is a huge case of entitlement mentality, not just from the OP but from a whole lot of you.

I, for one, am happy for her because she handled it in an appropriate way, and was rewarded for that at Disney's discretion. She also didn't ask for an upgrade to SSR, but was happy to take it. And let's face it, SSR, for some people, is easier to adjust to when the original plan was shot than All Stars.

She also didn't behave like a mean, grumbling sourpuss - and for that I applaud her.

 

[TiaMaria]

I've tried to get moved from the All Stars, but had no luck. I even sited examples of people on the Dis boards who were moved to other resorts and I was told that "those people shouldn't have said anything because they aren't telling you the whole story." I guess some people were moved to nicer places because of health reasons??? Makes no sense to me. The last guy I spoke with wasn't very nice, I guess he's out of pixie dust. I didn't even want an upgrade, I just wanted to stay at POP.

I have to go wash this bitter taste out of my mouth. After all, I'm going to Disney in 3 days!!! Best of luck to everyone who is still dealing with their room changes!

Hang in there! You never know what Pixie Dust might come your way. I know that's easier to say than to do, but I'm hoping your trip turns out to be everything you've hoped for.

 

[padawans]

Well at least disney did the right thing by offering you a move up. Hopefully it doesn't screw up you ADRs. I don't understand how defensive some people on these boards get if you criticize disney about anything. I save all year to go and I expect to stay at the hotel I paid for. If not I expect to be compensated just like airlines do when they bump you off a flight. It not like disney cant afford it

 

[dalt01]

I'm not sure why you all are happy with this resolution. The resort she's been offered is not the resort she booked either. Your argument is that the "overbooked crowd" has been looking forward to POP since they booked it, SSR in that case is just as much NOT POP as an All-stars resort is. Doesn't make any sense.

This is a huge case of entitlement mentality, not just from the OP but from a whole lot of you.

the terms of the contract were broken which reopens the process. legally WDW is only obligated to match the original agreement.........if WDW is given a counter offer by the customer and they accept it.......why would you put the burden on the party that counter offered.........all WDW had to do was say........no way Jose...... and the customer at that point could either accept or would be entitled to a complete refund. no one is holding anyone hostage here........it is called "offer and acceptance"

 

[Nancyg56]

I'm not sure why you all are happy with this resolution. The resort she's been offered is not the resort she booked either. Your argument is that the "overbooked crowd" has been looking forward to POP since they booked it, SSR in that case is just as much NOT POP as an All-stars resort is. Doesn't make any sense.

This is a huge case of entitlement mentality, not just from the OP but from a whole lot of you.

I disagree. A few years ago I dooked a trip and thought that my DGD would like ASMO. After my research i decided that I did nto want to stay there. Not that I would prefer somewhere else. I did not want to stay at the All Stars Resorts at all. This is not to say that they are not nice, I just did not want to stay there, as is my right.

If I booked POP and then was told that I was getting moved to ASMO I would nto be thinking , "Oh my stars! I must get an upgrade because this is an inconvenience!" No, I would be thinking "I do NOT want to stay at ASMO.....this is not going to work for me."

To be honest, I would nto want SSR but it would less of a problem for me than an All Stars resort and I really would nto be looking at is as a wonderful upgrade but as a change that I would be willing to make.

Because a resort is considered to be a Deluxe resort does not mean all people are going to be thrilled that they are offered it, they may be thinking it is the lesser of two evils. There is a big difference between feeling entitled to be given an upgrade and feeling that a deal is a deal and Disney broke their end of that agreement. Again, i get teh legalities but that still doesn't mean that people are not entitled to feel that they should have at least a voice in how they are compensated for Disney's mistake.

 

[Debbie Jean]

Thanks!! I having fun looking for pictures!

Check out this thread on the DVC pages

http://www.disboards.com/showthread.php?t=2466719

Lots to love about SSR... maybe you will be a convert

 

[dalt01]

I've tried to get moved from the All Stars, but had no luck. I even sited examples of people on the Dis boards who were moved to other resorts and I was told that "those people shouldn't have said anything because they aren't telling you the whole story." I guess some people were moved to nicer places because of health reasons??? Makes no sense to me. The last guy I spoke with wasn't very nice, I guess he's out of pixie dust. I didn't even want an upgrade, I just wanted to stay at POP.

I have to go wash this bitter taste out of my mouth. After all, I'm going to Disney in 3 days!!! Best of luck to everyone who is still dealing with their room changes!

i am sure mgmt is told to handle this on a "case by case" basis and some will bust you harder than others.......the truth is they did set a precedent the moment they gave the first upgrade......you got got. i would keep calling till i got ungot.

 

[spiceycat]

I'm not sure why you all are happy with this resolution. The resort she's been offered is not the resort she booked either. Your argument is that the "overbooked crowd" has been looking forward to POP since they booked it, SSR in that case is just as much NOT POP as an All-stars resort is. Doesn't make any sense.

This is a huge case of entitlement mentality, not just from the OP but from a whole lot of you.

there is a big difference between Pop and the all stars

first - pop has a lake - all stars do not - SSR has a lake and a few ponds

secondly - pop has one bus stop - the all stars either stop at every all star before leaving - or they do directly to the park - seem to depend upon the time of day. Pop has one of the best bus transportation - All stars is one of the worst.

that say not all that happy with SSR. you can walk over to DD from SSR and you certainly can't find any of the value resorts. SSR bus system is strange. when I was there the buses HAD to stop at every bus stop - no matter what.
during the day not a big problem - but when the parks were closed and the man still had to stop at bus stops that were empty instead of driving us to our stop immediately. Well it is silly.

Disney needs to change that system.

third - love the food court, gift shop and arcade at Pop. not so fond of these things at All stars. Now you could walk between all the all stars resort fairly easily - but just the idea that you had to walk to another resort to find what you are after - is enough to make me never stay there again.

now the gift shop and arcade are better at SSR. but the food court is not - most of the food comes already done. So if you have allergies like I do - ssr is not the place for you. Now the restuarant can change everything but when you budget $10 for lunch and it ends up costing you$20 because you had to go to a restuarant instead of a food court - again you won't be back unless there is no choice.

fourth - love the pools at Pop. the pools have steps all the way around. the lifeguards are the best at Disney. they watch the little ones carefully. they also only interfer with the older kids when they are about to interfer with one of the little ones.

did not notice this extra care at All Stars. not to say they didn't just it was not so noticeable. only one set of steps.

so despite Pop and All stars both being value. they are to me and others very, very different.

the problem is being forced to change in the first place.

 

[catrax]

Boy did I just get nervous! Reading these posts with our upcoming trip had me feeling a little uncomfortable. So...

I called the PC Resort main line just to confirm that my reservations from 8/17-8/26 are still in place. I told them that I heard a rumor that things were moving around for some people. They had no idea what I was talking about. So the call got escalated to the "Room Assignment Center" where I talked to someone who asked me a few questions - where did you hear this? Did you read it online? Where did you read this? Then I got transfered to "IT" who asked me a few more questions and then said that I am confirmed at POP and that the resort is not making calls of any type at this time. They said that it must be the CR doing it.

Interesting - I talked to 4 different people. They all seemed worried...

 

[spiceycat]

I called the PC Resort main line just to confirm that my reservations from 8/17-8/26 are still in place. I told them that I heard a rumor that things were moving around for some people. They had no idea what I was talking about. So the call got escalated to the "Room Assignment Center" where I talked to someone who asked me a few questions - where did you hear this? Did you read it online? Where did you read this? Then I got transfered to "IT" who asked me a few more questions and then said that I am confirmed at POP and that the resort is not making calls of any type at this time. They said that it must be the CR doing it.

Interesting - I talked to 4 different people. They all seemed worried...

you know Disney is too big when the part that it concerns Pop Century has not ideal that CRO (central reservation) is changing things.

think I would be worried too.

 

[catrax]

May I also say that I feel for those of you who have had changes made. I happen to like the All Stars, but I understand how heartbreaking it can be to have your plans changed at the last minute. I hope that your vacations all turn out well in the end and that you don't melt in the mid-day sun.

Shame on those whose plans have not been changed for judging and name-calling.

 

[kaytieeldr]

2. Even if the disclaimer is enforceable, that does not in any way mean that relying on it is a smart move -- either legally or reputationally.

Some years back, one of the cruise lines exercised its contractual right to change the cruise itinerary. But, they did not just eliminate a port stop. When people arrived at the NJ port for their cruise to Bermuda, they were told that due to a hurricane the ship was being rerouted to Canada. Now, some may say well, it was a hurricane -- an act of God, what could the cruise line do?

However, passengers were not happy to hear at the port that their swim suits would be useless and they would need sweaters for autumn weather in Canada. Many people said they would have cancelled had they been told of the substituted cruise itinerary.

Instead, despite the hurricane, they apparently were told not to worry and that the cruise would leave on time. (Never mind it was going North rather than South.) Cruise boards erupted much like here. Many people cited the language in the contract about the cruise line's right to alter the itinerary without notice. Others said the cruise line should have provided a rescheduling option rather than wait until people had used 1/2 their air tickets to fly to the port only to learn at the port about the significant change to their trip.

My view was that if I booked a trip to Bermuda, a trip to Canada would not constitute substantial performance of the contract. Apparently, the attorney general of New Jersey agreed. The attorney general took on the case for the aggrieved passengers and sued the cruise line. I never heard the outcome, but I assume a settlement of some sort was negotiated.

So, in that case a business decision to rely on the disclaimer was dumb (i) because the cruise company got sued by the state of NJ and (ii) the reputational fall-out was enormous.

Enforcing a contract isn't always the wisest choice by the party with the greater bargaining power. In the situation of the Pop people being moved to All Stars, although the "substituted product" is not as dramatically different as a Bermuda trip being changed to Canada, many posters seem to feel that the difference is nearly that significant.

It is hard for me to believe that Disney has made a sound business decision by suggesting that aggrieved Pop guests change to the All Stars, when SSR and OKW seem to have lots of availability.

But that's not the same at all. A move from a Value resort to a Value resort is absolutely substantial performance of the contract.

Truly not sure where you're getting the impression SSR and OKW "seem to have a lot of availability". I don't know what others have found, but I found nothing available on Disneyworld's own site or Travelocity or AAA, and only SSR on Orbitz (and no indication of quantity or type).

I couldn't find any result of that lawsuit, so it may have gone nowhere. http://www.canada.com/story_print.html?id=cc79869a-665d-402f-a2cf-557f7825b684&sponsor=

==============

I am surprised at the number of people that don't understand why someone who booked at POP would be unhappy to be moved to an All-Star resort. They booked POP, paid for POP, and made plans based on POP.

No, we understand being disappointed or unhappy. Some of us are having trouble with the sense of entitlement - that "Oh, WDW can't fit you in the resort you reserved? Well, they should put you in the Presidential Suite!!!" No, I know that wasn't suggested, but that's the mood.

 

[TiaMaria]

Disney needs to change that system.

third - love the food court, gift shop and arcade at Pop. not so fond of these things at All stars. Now you could walk between all the all stars resort fairly easily - but just the idea that you had to walk to another resort to find what you are after - is enough to make me never stay there again.

now the gift shop and arcade are better at SSR. but the food court is not - most of the food comes already done. So if you have allergies like I do - ssr is not the place for you. Now the restuarant can change everything but when you budget $10 for lunch and it ends up costing you$20 because you had to go to a restuarant instead of a food court - again you won't be back unless there is no choice.

Respectfully, SSR doesn't have a Food Court. They do have a quite nice Counter Service Restaurant - Artist's Pallette. While many items/sandwiches are made up already, many, many more are made to order. Trust me, I've stayed here 5 times in the last 18 months and I tend to special order more often than not.