disney just called;error in their system

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Okay, lets take a different look at your scenario. You have saved three years and were planning on driving 1200 miles to visit WDW. You were staying four nights and this trip was it.....your once in a lifetime. You planned and you researched. You spent hours with yor kids as you planned each aspect of your trip, not the least of which was the resort you wanted to stay in. 5 days before you were hopping in the car you get the call......no room at the Inn. You can stay at a different resort but it is not what you and your family wanted.....but take it or leave it.

You then go to your friendly message board....the place where you already had spent hours discussig DIsney......and tell the folks there how disappointed you were that you got this curve ball. You also ask for advice how to handle it. Would you like it when you get told you are whining?

None of us know this OP's circumstances not should we. We are all entitled to be upset when out plans change through no fault of our own. We are all entitled to discuss those feelings here adn not be ridiculed or be made to fee guilty that we saved for this vacation and now what what we reserved.

We know the fine print. We know the rules. That does not make any of us whiners if we lose the lottery and get that call that changes our plans.

On one of our family trips our flight got changed at the last minute swiping most of our last day with that change. Delta was withing their agreemnent but that did not change my feelings nor did that agreement stop me from discussing the change that they gave us with a manager. It was not acceptable to me, no matter how lucky my family was to be able to afford a plane ticket. The final offer was not what I would have liked but it was better than losing an entire day. That was the ast time I booked a flight with Delta unless no other carrier would fit my schedule or destination. The change I would have accepted. The attitude that I got from them I would not so I spend my money anywhere else if at all possible.

Exactly.

Nothing wrong with being disappointed. I mean we plan these vacations months in advance because we basically have to ... to get the resort of our choice. And then to think it doesn't matter that you planned in advance because you can't have the resort you thought you were getting. I see nothing wrong with being disppointed about that. I never got the impression that the OP was whining. Venting maybe but not whining.
 
I check into POP on Saturday, along with my sister in law and her family. We havent heard anything from Disney and when i did online check in, the only error message i got was that they cannot process my request for near transportation at that time, which is fine by me at this point. I did receive a confirmation for online check in, that it was complete. Im hoping all goes well, and when i get there I am not told that we will be moving. If i received a confirmation for line check in, would you assume i will still be at POP? I checked my ressie on the disney website too and it still says POP. Ugh! Thinking happy thoughts and praying for pixie dust :)
 
You paid for a value room, you're getting a value room. That is what you're entitled too. If you want a mod or deluxe, pay for it. If you don't like gettinga value room, STAY HOME!
 
I'm not sure why I feel this way, but I feel so relieved that this situation was handled in a positive way by Disney. When I book a trip with Disney, I am trusting them to uphold their end of the bargain and this story was disheartening to me. Congratulations OP!
 

You paid for a value room, you're getting a value room. That is what you're entitled too. If you want a mod or deluxe, pay for it. If you don't like gettinga value room, STAY HOME!

There is no reason to sound so brusk! The OP never said she wanted anything other than a value - just so happens she wanted the value she chose. Geez. Go back to bed and start your day over, perhaps?

BTW - she's NOT getting a value after all. She's getting a DELUXE VILLA! Hope that doesn't ruin your day further. :upsidedow
 
I am glad to learn that it has been resolved. Now you have a few days to read all there is to learn about SSR!!

have a great trip. I hope you will post a trip report when you get back.:thumbsup2
Thanks!! I having fun looking for pictures!
 
And don't forget that if you request the Congress Park section, you will be just a short walk from DTD... lots of dining options there :cool1: If you are interested in trying a TS, I definitely recommend the Turf Club :thumbsup2

Although SSR is a larger resort, the theming and amenities are wonderful and I think as 2 adults you will really appreciate them... it is the perfect resort for a relaxing vacation :goodvibes

Ooooo, I second the vote for Turf Club if you want to try a TS. One of the best kept secrets at WDW (oops - now I've done it!). In fact, that is where we will be having dinner on Thanksgiving this year. It is adjacent to a nice little gameroom with a pool table and a bar. You can eat indoors (all clubby feeling) or out on the covered patio overlooking the riverway to DTD. Beautiful.
Thanks so much for the info...I tried to request online, but would not let due anything for the resort...Thanks Turf club restaurant:thumbsup2.. I was wondering...
 
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You paid for a value room, you're getting a value room. That is what you're entitled too. If you want a mod or deluxe, pay for it. If you don't like gettinga value room, STAY HOME!


Wow! Is this necessary? We have not all in agreement here but we have all been respectful to the OP and to each other as we discussed the value, the customer service, the legal agreements on the contract and how Disney has reacted to some of their guests with upgrades to deluxe resorts and to others with lateral moves to values that were of no interest to some of those guests. There has been no reason to respond in such a rude manner.. Perhaps it would have been helpful to read the entire thread and post in the same courteous manner that has been used throughout the thread.
 
There is no reason to sound so brusk! The OP never said she wanted anything other than a value - just so happens she wanted the value she chose. Geez. Go back to bed and start your day over, perhaps?

BTW - she's NOT getting a value after all. She's getting a DELUXE VILLA! Hope that doesn't ruin your day further. :upsidedow

:thumbsup2
 
OP, glad there is a happy ending here for you! :)

Being that close to DTD, you have several great CS options. The best one is Wolfgang Puck express. If you go to the one on the west side, they serve a few dishes on their CS menu that is the same as their TS menu.
Thanks!! Great info!
 
Wow! Is this necessary? We have not all in agreement here but we have all been respectful to the OP and to each other as we discussed the value, the customer service, the legal agreements on the contract and how Disney has reacted to some of their guests with upgrades to deluxe resorts and to others with lateral moves to values that were of no interest to some of those guests. There has been no reason to respond in such a rude manner.. Perhaps it would have been helpful to read the entire thread and post in the same courteous manner that has been used throughout the thread.

:thumbsup2 to this post too.
 
I check into POP on Saturday, along with my sister in law and her family. We havent heard anything from Disney and when i did online check in, the only error message i got was that they cannot process my request for near transportation at that time, which is fine by me at this point. I did receive a confirmation for online check in, that it was complete. Im hoping all goes well, and when i get there I am not told that we will be moving. If i received a confirmation for line check in, would you assume i will still be at POP? I checked my ressie on the disney website too and it still says POP. Ugh! Thinking happy thoughts and praying for pixie dust :)
I did the online Check In too...9 days out.
 
Just a comment on the disclaimer posts:

1. Just because a provision is in a contract, that does not mean it is enforceable! Parties to contracts often put provisions in -- especially where one party has all the negotiating power (here, Disney) and the other party has none (here, the guest) -- that a court simply will not uphold if the provision is challenged.

2. Even if the disclaimer is enforceable, that does not in any way mean that relying on it is a smart move -- either legally or reputationally.

Some years back, one of the cruise lines exercised its contractual right to change the cruise itinerary. But, they did not just eliminate a port stop. When people arrived at the NJ port for their cruise to Bermuda, they were told that due to a hurricane the ship was being rerouted to Canada. Now, some may say well, it was a hurricane -- an act of God, what could the cruise line do?

However, passengers were not happy to hear at the port that their swim suits would be useless and they would need sweaters for autumn weather in Canada. Many people said they would have cancelled had they been told of the substituted cruise itinerary.

Instead, despite the hurricane, they apparently were told not to worry and that the cruise would leave on time. (Never mind it was going North rather than South.) Cruise boards erupted much like here. Many people cited the language in the contract about the cruise line's right to alter the itinerary without notice. Others said the cruise line should have provided a rescheduling option rather than wait until people had used 1/2 their air tickets to fly to the port only to learn at the port about the significant change to their trip.

My view was that if I booked a trip to Bermuda, a trip to Canada would not constitute substantial performance of the contract. Apparently, the attorney general of New Jersey agreed. The attorney general took on the case for the aggrieved passengers and sued the cruise line. I never heard the outcome, but I assume a settlement of some sort was negotiated.

So, in that case a business decision to rely on the disclaimer was dumb (i) because the cruise company got sued by the state of NJ and (ii) the reputational fall-out was enormous.

Enforcing a contract isn't always the wisest choice by the party with the greater bargaining power. In the situation of the Pop people being moved to All Stars, although the "substituted product" is not as dramatically different as a Bermuda trip being changed to Canada, many posters seem to feel that the difference is nearly that significant.

It is hard for me to believe that Disney has made a sound business decision by suggesting that aggrieved Pop guests change to the All Stars, when SSR and OKW seem to have lots of availability. Of course, some guests won't care that much. I've stayed at both Pop and ASSp and liked them both. But, for those who do care, it seems to me something a bit nicer is in order. I suppose Disney agrees because they are moving one of the posters to SSR!

And, it's not a question of Disney's exercising its rights under the contract. It is a case of reputational risk and damage to the public perception of Disney and its generally highly regarded customer service.

Just my 2 cents!
 
I'm curios, did OP get dining plan upgraded too? Seems like that should go with the room upgrade.
I, and a lot of you all too, stress over where you are going to stay when you go to Disney. We don't have a "home" resort we like to mix it up. I talk endlessly to my husband about each resort. I show him pictures until his eye glaze over. I finally make the decision then change it twice. If Disney called and said I had to be moved my head would explode. It's just good business to sweeten the deal with a little upgrade.
The CM sent me my new reservations. (ok, I'm scared to say this) It look like a did. Alright, I thrilled! I didn't ask for this at all. But it seems this was upgraded too. :goodvibes
 
I don't understand. Why are all of these people thinking that since this happend they should now be upgraded to mod or deluxe. You are getting a comparable room with an upgrade to preferred. I'm sure some people think that since this happened Disney should tell them their vacation is free. It could be worse. At least Disney is trying to sort it out and accommodate everyone they could be calling to say "Sorry, the POP is overbooked and there is no avaliabilty anywhere else on site. You will have to reschedule for another date or stay offsite."
 
OP, I am very glad your issue was resolved to your satisfaction. We have stayed at all level of resorts and I would still be super irritated if my resort were changed. My friend stayed at *** at end of July and we went over to see her one day. It was pure chaos. I am sure that the huge teams and tour groups don't bother some people if they run into them, but I would be. We have stayed at Pop 3 times and we love it. I think that all the resorts have their perks; however, there are reasons why I love certain resorts over others. To some Pop is their CSR or their Poly. Can you imagine the outrage if people were being bumped from Poly to GF.... or from CSR ( with expectations of queen beds) to CBR. All those resorts are beautiful in their own rights, but how would you feel if that equal value resort was replaced with the other. I personally like POR better than the other mod resorts. Others like CBR and would be very sad that their home away from home was taken from them. Yes, Disney does have right to change things, but if they did this too frequently how many of us would trust them to keep our trips the way we plan them?
 
I just got a call and was told my room was overbooked at popcentury. I was offered a room at another value resort, but my daughter, who is 9, was looking forward to staying at POPCENTURY and started to cry when I asked her about changing..after all she IS the reason I am going. I was then told that if I did NOT take the change, I could be bumped to any other resort of their choice, or none at all...I also asked if they could give me something else to make up for having to move and I WAS TOLD NO..but now I see others DID get something to agree to the move.
this is NOT a good DISNEY moment...was it greed that caused this overbooking? I booked and paid cash for this trip and booked it in april.
If I wanted to stay at ALLSPORTS or the Music resort, I certainly would have booked one of those resorts.

you booked in April and pay cash and they want you to move. that is not fair.

if anyone should be moved - it is the latest guest - July & aug who should be moved.
 
I did the online Check In too...9 days out.


i did mine 10 days prior (we were very anxious lol) It went through and i have a confirmation ( as does my SIL) so here is hoping everything is fine. If i have to move, I wont be thrilled but I will just roll with the punches and enjoy my trip. I will not let something like this overshadow my nieces first visit. :wizard:
 
you booked in April and pay cash and they want you to move. that is not fair.

if anyone should be moved - it is the latest guest - July & aug who should be moved.

Yea, I agree. I booked mine in October 2009 and would not be happy if guest who booked in April got to stay at Pop and I had to move. Totally understandable.
 
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