Disney Executives are you paying attention?

[Moliphino]

It was ok, just different. The difference is you’re now waiting outside which is hard when you’re melting in July/August . You order on your phone and when you’re close you click the button. Then you wait for the app to say it’s ready. Sometimes our food was ready very quickly and other times it was longer (15 min?). We weren’t allowed in the QS restaurants until you could show an order ready screen. However, once you get inside it’s much easier to find a seat. The one place where this was harder for us was water. We hate carrying water and in the past would go to a QS to get free ice water. You can’t do that now because you’re not allowed inside without an order. Also, my daughter asked for a refill of her ice water when we were inside the QS and she was told “no refills.”

Maybe the CM was just being obtuse? I don't think they're supposed to take a cup back and refill it, but they can give you a new cup.

 

[dachsie]

Your positive experience doesn't mean others didn't have a negative one.

While that is very true, a lot of it is determined by our attitude as the customer. If we are in a foul mood, we are going to see others being in a foul mood. We all react to each other. If we look for things to complain about we will find them. Our attitudes play a huge part of how people react to us as well as how we react to them and how we perceive them. Most people go to Disney happy. They are on vacation. They have their childhood memories to fuel them. The you have some people, it seems, who just want to find negativity.

 

[cakebaker]

The you have some people, it seems, who just want to find negativity.

And then you have some, that no matter how bad it gets, refuse to accept it and blame paying customers for the problems. It works both ways.

Of course if you're rude and insulting to cast, you aren't going to get a good outcome- but no one is talking about that. I'm talking about when I am pleasant and polite, I expect it in return. That's not asking too much.

 

[bean]

Maybe the CM was just being obtuse? I don't think they're supposed to take a cup back and refill it, but they can give you a new cup.

Possibly. Honestly I think a lot of it was the capacity that seemed to have been raised significantly last week. When we were picking up food we saw people with order mix ups etc. At Casey’s (I know they were just getting reopened) we were missing things in our order. It happened at Yak n Yeti too. I know little things but it’s a significant change to the well oiled machine we’ve seen in the past.

 

[Wendysofftoneverland]

Seaworld is definitely a good bang for the buck.

Yeah SeaWorld is a great bang for the buck.

We were very tempted to buy the Food Annual Pass... it was an insanely good deal!
https://www.ocregister.com/2019/10/...l-pass-that-costs-visitors-less-than-1-a-day/
$120 for the year and you'd get one entree or one side or one dessert per hour (entrees limited to once every 4 hours, but you could get the others in between). A separate beverage pass was $35. I was thinking of just working from Seaworld everyday for 14 months. That would save me $5k+ for food budget Which would pay for my WDW trip lol!

I still love Disney, but we had a great time at Seaworld Christmas. We went to Seaworld in April for their Seven Seas Food Festival and stayed walking distance from the park in a huge 1 bedroom. They had street performers and on the weekends, concerts like what Epcot's Food and Wine Festival used to have, but haven't brought back yet. On our April trip, the kids waited in practically no lines for the Sesame Street rides and we were able to easily get socially distanced character photos. The Seven Seas Food Fest Tasting lanyard saved us money over Epcot Food and Wine. I still love Epcot, but we are looking at getting a Seaworld season pass this fall. Besides, a bronze level Seaworld pass is cheaper than 1 night at Boo Bash.

 

[dachsie]

And then you have some, that no matter how bad it gets, refuse to accept it and blame paying customers for the problems. It works both ways.

Of course if you're rude and insulting to cast, you aren't going to get a good outcome- but no one is talking about that. I'm talking about when I am pleasant and polite, I expect it in return. That's not asking too much.

Then also, we don't know how the previous person treated the cast member. They have been treated horribly by some guests. I know i have a hard time calming down after a difficult encounter

 

[cakebaker]

Then also, we don't know how the previous person treated the cast member. They have been treated horribly by some guests. I know i have a hard time calming down after a difficult encounter

But that's what the job requires. If they can't do that, they shouldn't be dealing with the public. It's a failing I use to have. I'd get bothered by something while at WDW and it would affect me for hours. I hated going to guest services to voice a concern because I knew it would affect me most of the day. It was a choice I made to learn to shake it off. If I have an issue, I deal with it and I let it go. I never said a CM job was easy, but it is what it is. Either you can do it, or you can't.

99% of the time, I find being pleasant, smiling and a few thank you's tossed in here and there works wonders when dealing with CM's. To think I can do that and be faced with a surly CM because someone else treated them poorly isn't acceptable to me. Honestly, while I have issues in the parks from time to time, in all the years we've gone, I can count on one hand the times a CM was rude or negative in any way- but I remember every one of them.

 

[LSUmiss]

I agree with this. I'm very respectful and understanding of anyone in a service industry. However, in 36 years of being a regular park goer, this is the first time a CM actually yelled at me. I'm not even sure how to describe the interaction. I was entering MK and had my family's tickets on my phone for Magic Mobile. It was my first time scanning us all in with a mobile ticket. I explained this. It kept skipping over a ticket. The CM was yelling "stop it!! Your'e moving your phone again!!" "See you moved it again!!" He kept yelling etc and seemed to be having a small fit over it. I had to actually ask him to please stop yelling at me. It was bizarre. One night all mobile orders at Cosmic Ray's went down. They had piles of food but wouldn't/couldn't give anyone food because they had no idea how to match orders with the food. I ordered/paid at 7:30 and was given food at 9:30. This was happening to most people there and I know the CMs were stressed with people yelling at them. As a parent of two teenagers I felt for the CPs who were getting the brunt of it. However, management was shrugging and actually telling people "I don't know what you should do. Just check back later." It was sort if like being at the DMV where people kept being sent to different lines and at every stage the CM who got you had no idea how to fix it. Multiple times on this trip I asked CMs questions (direction type things etc) and I was just told "I don't know." I actually don't remember a time in the past that CMs didn't try to answer questions in some way. I guess this is likely because much of the staff last week were new CP kids who were still going through training. I think it's completely unfair of Disney to just increase capacity to that insane of a degree without proper staffing and plans in place. It's not only rude to customers it's a terrible way to treat their employees, many of whom were less than magical last week.

This was our experience too. There was a definite difference. I’ve been going to the parks for 24 years & including this past May & this week there was a difference.

 

[xuxa777]

Your positive experience doesn't mean others didn't have a negative one.

Yes, Guess we found a cast member/former castmember or Disney employee. My experiences have been more similar to LSUmiss than not.

 

[LSUmiss]

But that's what the job requires. If they can't do that, they shouldn't be dealing with the public. It's a failing I use to have. I'd get bothered by something while at WDW and it would affect me for hours. I hated going to guest services to voice a concern because I knew it would affect me most of the day. It was a choice I made to learn to shake it off. If I have an issue, I deal with it and I let it go. I never said a CM job was easy, but it is what it is. Either you can do it, or you can't.

99% of the time, I find being pleasant, smiling and a few thank you's tossed in here and there works wonders when dealing with CM's. To think I can do that and be faced with a surly CM because someone else treated them poorly isn't acceptable to me. Honestly, while I have issues in the parks from time to time, in all the years we've gone, I can count on one hand the times a CM was rude or negative in any way- but I remember every one of them.

Exactly. I’m a social worker. I see a lot of unhappy ppl, but I have to keep my professionalism b/c that’s what the job requires.

 

[xuxa777]

Not having the international CM's members is missed for sure, they tended to have more of a customer friendly demeanor, perhaps because they had more investment in the program.

 

[Tiggr88]

Not having the international CM's members is missed for sure, they tended to have more of a customer friendly demeanor, perhaps because they had more investment in the program.

I don't know about that. The worst CM experience I ever had (and probably the only bad experience in all my visits) was checking into our hotel once. The manager had to look into something and the CM realized we were from NJ near NYC and spent the entire time talking about how much more they wanted to get an assignment in NYC and how Disney was boring.

Of course, one of our best was from an international CM at the F&W brunch in Epcot. Our waiter was from an area in France very close to where my father had been stationed in Germany after the war. They had a blast talking about the area. Talk about unlimited mimosas!

Bad CM experiences are generally very rare and entirely random.

 

[etherealcaitiff]

Seaworld is definitely a good bang for the buck.

Yeah SeaWorld is a great bang for the buck.

We were very tempted to buy the Food Annual Pass... it was an insanely good deal!
https://www.ocregister.com/2019/10/...l-pass-that-costs-visitors-less-than-1-a-day/
$120 for the year and you'd get one entree or one side or one dessert per hour (entrees limited to once every 4 hours, but you could get the others in between). A separate beverage pass was $35. I was thinking of just working from Seaworld everyday for 14 months. That would save me $5k+ for food budget Which would pay for my WDW trip lol!

That's an awesome idea. If I lived close to there I might have had to join you.