DAS changes coming WDW May 20/ DL June 18, 2024

[TLSnell1981]

Frontline CM’s are not supposed to be asking diagnoses per what DAS tm told me and others reported the same. All you are supposed to need to do is say I have a disability that prevents me from waiting in this queue because ___ or I may need to exit the line because of a disability that causes ____.

My friend was chased down to a nearby queue that allowed their party to rejoin the line. Specifically the Pooh to teacup queue. This is beyond the pale!

 

[OurBigTrip]

My friend was chased down to a nearby queue that allowed their party to rejoin the line. Specifically the Pooh to teacup queue. This is beyond the pale!

Your friend was chased?

 

[TLSnell1981]

The situation created by this new procedure was so dire there was potentially the need for an ER visit for the child. Thankfully the parent is a medical professional and this was avoided. Two days afterwards they are still recovering form the event. I am stunned!!

 

[OurBigTrip]

The situation created by this new procedure was so dire there was potentially the need for an ER visit for the child. Thankfully the parent is a medical professional and this was avoided. Two days afterwards they are still recovering form the event. I am stunned!!

Yeah, ok.

 

[TLSnell1981]

Yeah, ok.

Yes. Their youngest child is on 24 hour oxygen. This is a delicate balance. He is young and vitals are monitored vigilantly. New guidelines weren't in effect on their last visit. It affected their short vacation. People do their best to live a "normal" life.

 

[TLSnell1981]

Your friend was chased?

Yep! The CM at Pooh wasn't happy with Teacups and tried to intervene,

 

[HyperspaceMountainPilot]

Yep! The CM at Pooh wasn't happy with Teacups and tried to intervene,

Are you saying that a Pooh CM left his/her attraction, chased a family (including a child on an oxygen tank) over to a different attraction and the. tried to stop the family from getting a return time at a line with almost no wait in the first place?

 

[TLSnell1981]

Are you saying that a Pooh CM left his/her attraction, chased a family (including a child on an oxygen tank) over to a different attraction and the. tried to stop the family from getting a return time at a line with almost no wait in the first place?

Absolutely! 100%! It was an oxygen concentrator...not a tank. They had refused the family to join in line...so they left and went to Teaups.

 

[TLSnell1981]

Over the years there seems to be some who are over the top. Thankfully most are amazing and the others are few and far between.

There was a time Disney was involved in sensitivity training...Vaseline on glasses, simulating mobility issues, etc. How far they have fallen.

 

[TLSnell1981]

Absolutely! 100%! It was an oxygen concentrator...not a tank. They had refused the family to join in line...so they left and went to Teaups.

You find this hilarious? Wow! I've had forty five years of Disney experience. Probably ninety nine point nine percent of CMs are amazing but there have been the odd nut. It's not funny or okay.

 

[OurBigTrip]

You find this hilarious? Wow! I've had forty five years of Disney experience. Probably ninety nine point nine percent of CMs are amazing but there have been the odd nut. It's not funny or okay.

Yes, I find this story hilarious.

 

[ShaneDJ]

They had refused the family to join in line...so they left and went to Teaups.

A CM refused a family to join in line??

Were you there to see that firsthand?

Or are you just hearing this secondhand (from a possibly exaggerated story)?

 

[TLSnell1981]

Wow! And you are participating on a disability forum. I sincerely hope you aren't a CM or a medical professional.

Yes, I find this story hilarious.

Wow! Your response is disturbing. I sincerely hope you aren't a CM or medical professional.

 

[OurBigTrip]

A CM refused a family to join in line??

Were you there to see that firsthand?

Or are you just hearing this secondhand (from a possibly exaggerated story)?

Exactly.

 

[TLSnell1981]

A CM refused a family to join in line??

Were you there to see that firsthand?

Or are you just hearing this secondhand (from a possibly exaggerated story)?

It's not an exaggeration. I 1000% believe the encounter. They were refused at Pooh and moved on to teacups. The Pooh CM tried to intervene. This person is very non confrontational and was shocked. I'm sorry if you believe this is a perfect scenario and doubt my account. It happened.

BTW.. this person wanted the names of CMs that told them they could ask to rejoin the line. I would've called their supervisor over and reported their behavior. It's not okay and I doubt Disney would approve.

 

[theMoreDisneytheBetter]

Reading between the lines, the family was probably going around demanding RtQ times. The CM at Pooh probably told them that they had to enter the queue first and try to wait (AQR). Either they pitched a fit or entered and left immediately and demanded a return time, more likely than not with tempers raised given the level of frustration they seem to have been feeling. At that point the CM likely denied them.

I don’t believe for a second that the CM then watched them go to teacups and LEFT their post without something major happening (eg intervening to help the other CM if the parents were being abusive). Just trying to get another RtQ time…no way. They aren’t paid enough and are too overworked to pay attention or care.

I don’t doubt your sincerity, but given that none of us were there and the parents were likely under a considerable amount of stress given their precarious situation and the fact that their vacation wasn’t going according to plan, I don’t think that it would be unwarranted to apply a healthy dose is skepticism to some of what was reported to you. If 99.5% of CMs are wonderful and want to help to the extent that they can, then while it is possible that they repeatedly encountered the 0.5% that are not, the more likely scenario is that there is more going on than what has been said.

As an aside, you keep talking about how the parent is a medical professional, which implies a certain level of income. Given that the family was already on vacation and could not seem to make the accommodations offered work given their situation, perhaps they might have considered a VIP tour? Yes, it is ridiculously expensive, but if one can afford it it sure would have taken away all of the stress that they were facing in what will almost certainly be the family’s last trip to Disney.

 

[TLSnell1981]

Reading between the lines, the family was probably going around demanding RtQ times. The CM at Pooh probably told them that they had to enter the queue first and try to wait (AQR). Either they pitched a fit or entered and left immediately and demanded a return time, more likely than not with tempers raised given the level of frustration they seem to have been feeling. At that point the CM likely denied them.

I don’t believe for a second that the CM then watched them go to teacups and LEFT their post without something major happening (eg intervening to help the other CM if the parents were being abusive). Just trying to get another RtQ time…no way. They aren’t paid enough and are too overworked to pay attention or care.

I don’t doubt your sincerity, but given that none of us were there and the parents were likely under a considerable amount of stress given their precarious situation and the fact that their vacation wasn’t going according to plan, I don’t think that it would be unwarranted to apply a healthy dose is skepticism to some of what was reported to you. If 99.5% of CMs are wonderful and want to help to the extent that they can, then while it is possible that they repeatedly encountered the 0.5% that are not, the more likely scenario is that there is more going on than what has been said.

As an aside, you keep talking about how the parent is a medical professional, which implies a certain level of income. Given that the family was already on vacation and could not seem to make the accommodations offered work given their situation, perhaps they might have considered a VIP tour? Yes, it is ridiculously expensive, but if one can afford it it sure would have taken away all of the stress that they were facing in what will almost certainly be the family’s last trip to Disney.

Believe what you will.

I don’t believe for a second that the CM then watched them go to teacups and LEFT their post without something major happening (eg intervening to help the other CM if the parents were being abusive). Just trying to get another RtQ time…no way. They aren’t paid enough and are too overworked to pay attention or care.

I don’t doubt your sincerity, but given that none of us were there and the parents were likely under a considerable amount of stress given their precarious situation and the fact that their vacation wasn’t going according to plan, I don’t think that it would be unwarranted to apply a healthy dose is skepticism to some of what was reported to you. If 99.5% of CMs are wonderful and want to help to the extent that they can, then while it is possible that they repeatedly encountered the 0.5% that are not, the more likely scenario is that there is more going on than what has been said.

As an aside, you keep talking about how the parent is a medical professional, which implies a certain level of income. Given that the family was already on vacation and could not seem to make the accommodations offered work given their situation, perhaps they might have considered a VIP tour? Yes, it is ridiculously expensive, but if one can afford it it sure would have taken away all of the stress that they were facing in what will almost certainly be the family’s last trip to Disney.

You can believe what you will. No demands or ill tempers. We are talking non confrontational guests. One parents literally sat aside and cried due to the embarrassment. But hey...move on and hope for the best. We are talking about CMs with minimal training which is par for the course with Disney. They are likely ill prepared for the current situation. The family did their best as they were requested ...rule followers.. They even purchased the "LL'' to accommodate their needs. This isn't a perfect scenario. I'm sorry you are skeptical perhaps a bit of Disney 'magic'' but I'm not sugar coating what happened. This was a long ''therapeutic'' weekend. They visited in the spring and were not aware of the drastic change s. It was a shock! They had prepared for their previous experience just a couple of months prior. Let's crucify them.

The parents education implies superior knowledge NOT income. The family visited in May. Not all accommodations can be made on the fly. They purchased LL...didn't meet their needs. They stayed in their room at the resort. What else could they do?

 

[theMoreDisneytheBetter]

Believe what you will

Disney nowadays,

You can believe what you will. No demands or ill tempers. We are talking non confrontational guests. Move on and hope for the best. We are talking about CMs with minimal training which is par for the course with Disney. They are likely ill prepared for the current situation. The family did their best as they were requested ...rule followers.. They even purchased the "LL'' to accommodate their needs. This isn't a perfect scenario. I'm sorry you are skeptical perhaps a bit of Disney 'magic'' but I'm not sugar coating what happened. This was a long ''therapeutic'' weekend. They visited in the spring and were not aware of the drastic change s. It was a shock! They had prepared for their previous experience just a couple of months prior. Let's crucify them.

The parents education implies superior knowledge NOT income. The family visited in May. Not all accommodations can be made on the fly. They purchased LL...didn't meet their needs. They stayed in their room at the resort. What else could they do?

Non confrontational rule followers who just meekly moved on yet were chased down by demented CMs for no apparent reason…I think we shall have to agree to disagree on this one.

If VIP tours aren’t in the budget, I totally get it. It was just an idea that might work for some families of how to potentially salvage a trip that was going horribly wrong.

 

[HyperspaceMountainPilot]

Non confrontational rule followers who just meekly moved on yet were chased down by demented CMs for no apparent reason…I think we shall have to agree to disagree on this one.

If VIP tours aren’t in the budget, I totally get it. It was just an idea that might work for some families of how to potentially salvage a trip that was going horribly wrong.

Yeah, either someone is lying, something got very, very, lost in translation, or the cast member was having some sort of behavioral meltdown (against all training and policies) that has *nothing to do with the new AQR system or changes to DAS*—I would bet my life savings that CMs (even ones who suspect fraud) are not trained to leave their own queue and chase down a family at another attraction. Also, when is the tea cups ever longer than 15-20m this summer? Why would they even be trying to get AQR there?
I’m not accusing the poster here of lying, they were probably misinformed by the friend (who was presumably overwhelmed for a variety of reasons based on the accounts here), but I do take objection to sharing it as a representative story here because I think it is downright cruel to come here and share these extremely unlikely (and unrelated) horror stories, which might discourage other guests (especially us anxious ex-DAS users) from just going to the park and asking a CM what their options are if they need to leave the queue. I’m nervous about how it will go, I plan to just do less rides and avoid crowded times, but I feel pretty confident that I’m not going to get screamed at or chased, even if I am told there’s no alternative to getting in line and sticking it out.

 

[HyperspaceMountainPilot]

the supervisor said to just go to the coordinator or ride cast member & say we have a unique party size.. she said summer help starts 8/4 on site so theymight not be trained to know what that is but a coordinator would so will see on the 16th i guess



Appreciate what you guys do here.

Does anybody know what this refers to? We are arriving next week and our A plan for coping with being kicked out of the DAS system has blown up a bit now that I know we have to actually make it to a park and use a LL before we can get more than one headline attraction— I don’t mind paying for LL access but I can only last a few hours a day in the park and want to try to ensure my kids can do their top 3 rides (though I have prepared them that we’ll be doing a lot less than we used to).