Cruise and Theme Park Operational Updates due to Coronavirus

[sara_s]

So to make sure I"m understanding correctly, If I want to go to Epcot I"d choose that and then pick 11am-9pm since those are the hours? I can come and go anytime within those hours or no?

I don't know that that's been verified. We'll see Monday I suppose?

 

[Mit88]

I never had little bubbles...when I go to the Walt Disney world website and sign in and click MY Disney Experience,,,it’s a drop down menu.

Do you know if you’re a DVC member you still have access to purchase APs over the phone, or is it shut down for everyone, no exceptions?

 

[Marthasor]

So to make sure I"m understanding correctly, If I want to go to Epcot I"d choose that and then pick 11am-9pm since those are the hours? I can come and go anytime within those hours or no?

That's correct.

 

[Bibbobboo2u]

Can you take a picture

That link currently takes you to the info page about the new reservation system. It may be the place to link for reservations by Monday, but I still think it may be under "My Plans" with the other bubbles (where FP+ used to be). Hope we get some info on that before Monday. If not, we will find out then!

 

[JacknSally]

Just got a fairly long email from my Dreams Unlimited TA with all the new info from today, but also some more-definite-than-before (I think) info re: park hopping and resorts. A few excerpts (direct quotes in blue, just copied and pasted from the email) below...

· Park Hopper is not going to be available for the foreseeable future. If you have this feature on your tickets, you will get a refund or your balance will be adjusted accordingly.

· On 6/22 we will also be able to modify any existing 2020 packages into different 2020 dates. On 6/24, we will be able to change 2020 packages into 2021. We can only modify into 2021 through 9/26/21.

· At this time only DVC resorts and the Fort Wilderness Cabins are going to be open. All other resorts are closed to guests. If you keep your current dates, you will automatically be moved to one of these options at no additional charge. If you make any modifications to your reservation, you would have to pay the additional costs for the resort change. I will not be able to tell you which DVC resort you are going to until Monday. We have no say in the resort, but if we request a certain resort there WILL be a charge.

· Disney will remove park hopping from your theme park tickets and dining plan from your reservation, the price will be adjusted accordingly.

· New arrival dates [for modified reservations] can be from July 11 through December 31, 2020 and only to one of the announced opened resorts, based on availability. Guests in this case will be responsible for any higher room rates/increases in cost.

· Park tickets still cannot be purchased at this time. We have been told they will be available in the next couple weeks.

 

[hereforthechurros]

He posted that you needed activated APs to make a reservation but it was only for the previews, not actual reservations for the guests

Thanks. You people made me log onto Twitter for the first time in years eewwww

 

[Doingitagain]

Can you take a picture

It is the fifth one, under My Photos

 

[Sandisw]

Do you know if you’re a DVC member you still have access to purchase APs over the phone, or is it shut down for everyone, no exceptions?

According to the threads on the DVC forums tonight, they are also shut down. I tried via the DVC website just for giggles and it does not allow either

 

[Bibbobboo2u]

I never had little bubbles...when I go to the Walt Disney world website and sign in and click MY Disney Experience,,,it’s a drop down menu.

In that drop down menu choose the first option - My Plans. That takes you to the page with the blue bubbles.

 

[Llama mama]

. DOINGITAGAIN
Thank you!!

 

[Mit88]

According to the threads on the DVC forums tonight, they are also shut down. I tried via the DVC website just for giggles and it does not allow either

Yeah I checked earlier on the site, but it wouldnt allow it. Didn’t know if it was allowed over the phone. I dont like calling to ask seemingly dumb questions, I’d rather reserve those questions here to punish you all

 

[Marthasor]

Do you think it will be there (which now takes you to the info page about the new system), or do you think it will be with the other "bubbles" under "My Plans"?

The reservation system is called "Disney Park Pass System". That is what you will click on when you want to make park reservations.

 

[Krandor]

Phew. Started to angry for no real reason. Pitchfork can go back in the closet now

mom thus current situation I’m not sure all the bloggers and twitter people are causing more confusion the clarity. All it takes is one guy to tweet something wrong or missing key info to get pitchforks out like this last one

be patisn’t. Dint go crazy on ever tweet That isn’t from Disney.

 

[Mit88]

mom thus current situation I’m not sure all the bloggers and twitter people are causing more confusion the clarity. All it takes is one guy to tweet something wrong or missing key info to get pitchforks out like this last one

be patisn’t. Dint go crazy on ever tweet That isn’t from Disney.

But didnt all of the information this morning also come from Scott?

 

[rteetz]

But didnt all of the information this morning also come from Scott?

Yes but really from Disney themselves. With so much coming at once it’s hard to keep track of everything. Look at the confusion with 2-3 days for APs.

 

[MKEMSE]

Did you email come from Disney Destinations?

Yes.

 

[Pens Fan]

I have just watched two episodes of Homeland for some light relief!

Once I finish reading through this thread, I'm turning on Making of the Mob - New York to lighten my mood . Can't wait!!

 

[LSUmiss]

As I am sitting here creating my own conspiracy theories I am wondering...

Can the special and magical TAs still book their room deals right now? Or are they actually blocked out from booking too now?

As of last week they could still book b/c I booked with one.

 

[Poohlie]

Let me know what they tell you please! So frustrating!

Will do.

After asking for a supervisor (total hold time 4 hours) I was connected with a very helpful CM who was able to get it fixed! Was able to buy DVC renewal vouchers and attach them to MDE. When I activate them my expiration date will be December 2021. The renewal vouchers will allow me to make the April 2021 Park Reservations despite my current AP expiration of December 2020. If anyone has this problem call 407-566-4985 option 4 ticketing - this was ultimately handled by ticket services escalation so ask for a supervisor if CM can't help you off the bat. Good Luck!

 

[Mit88]

Yes but really from Disney themselves. With so much coming at once it’s hard to keep track of everything. Look at the confusion with 2-3 days for APs.

Just saying, it doesn’t HAVE to come straight from the source to necessarily be true. Other sources have had true reports before Disney released them. Yeah, some things might be lost in the shuffle, but larger perimeters have seemed to be right by Scott