Cruise and Theme Park Operational Updates due to Coronavirus

[DebbieB]

Check the website instead of the App. My 4/29 gold expiration is now showing back up with 8/24.

 

[DGsAtBLT]

I think they’d have to extend everyone right now. They can’t assume every passmember would be staying on Disney property, so they cant really look at ones that are expired and staying at a Disney resort and take a head count. So they just extend everyone now so theres no issues when the reservations in July start, and then that buys them a little extra time to figure out the compensation.

Thats what I’m hoping to be the case.

Hopefully. They can do whatever they want as far as I’m concerned as long as they give us all relevant info before we have to be locked into a decision.

 

[Mit88]

Hopefully. They can do whatever they want as far as I’m concerned as long as they give us all relevant info before we have to be locked into a decision.

Thats all I want. I dont want to be extended, and be locked into an extension. I’m hoping that if all the details come out, and the clock is indeed starting on the date of the reopening, and the partial refund is sufficient enough that they’ll allow people to switch. But I have a feeling thats unlikely as they’ll just say “We gave you the option of calling and opting for the refund in April”

 

[DebbieB]

Here’s a screenshot from FB yesterday. I didn’t post it when I saw it, but now I’ve seen it in other places. Totally understand if this gets deleted.
View attachment 501801

This is exactly the situation where a liability waiver may not stand up in court. I know T-Rex isn’t Disney owned but just commenting on the situation. Negligence by Management.

 

[wareagle57]

I certainly wouldn’t complain if they gave me more, but this is about what I expected when I decided to renew.

Why do you expect so little from a company that is supposed to be and used to be about going above and beyond for customer service? I would never expect to get less than I paid for from Disney.

I understand for people out of state that only buy an AP to use for 2 trips that it might not seem like a big deal. But as a local I paid for 365 days of access. Depending on how hard the reservations end up being to get, my platinum pass with zero blockout days could suddenly have MONTHS worth if blockout dates and zero park hopping. A 1 day park hopping ticket is 70% more expensive than a 1 day 1 park ticket. Am I getting 70% of my money back? Am I getting money back for the difference in AP prices when I paid for zero blockout dates but am not being blocked out more than a silver pass?

If they really want to scare people away, then they need to just keep the parks closed. Disrespecting your most loyal fans like this is inexcusable. I really hope this changes. But I see no reason for them to wait months to update expiration dates only to have to do it again. Message receive loud and clear Disney. You don’t care about me. There are a lot of people that hate you Disney and want to see your fail. Please don’t treat your defenders (which I am) this way. Or you will become what people say you are and we won’t be there to rescue you. But you don’t care, you’ll be long gone by then and already made your corona virus dessert party bonus money.

 

[DGsAtBLT]

Thats all I want. I dont want to be extended, and be locked into an extension. I’m hoping that if all the details come out, and the clock is indeed starting on the date of the reopening, and the partial refund is sufficient enough that they’ll allow people to switch. But I have a feeling thats unlikely as they’ll just say “We gave you the option of calling and opting for the refund in April”

We are agreeing too often lately. What’s going on here .

My husband said I need to start thinking of the partial refund as “bonus money” and the AP and the money spent on them as history. He’s probably right (don’t tell him).

 

[wareagle57]

Someone said earlier that the extensions made today may have only been so expired pass members can make reservations if they have a trip planned in July.

I hope this is true. It’s the only positive explanation I’ve seen. I’ll keep my head up until official word is given. Until I read your comment I couldn’t think of why they’d update it only to update it again. This makes sense and I’ll call off the dogs.

But seeing people saying things like this is all they expected and being ok with it is a problem too. No, you absolutely need to hold a multibillion dollar company accountable and give you what you deserve. It’s not entitled, especially dealing with a giant like Disney, when other lesser parks are doing much better things.

I’m going to return to my optimistic state that Disney will make everything right.

 

[Krandor]

Why do you expect so little from a company that is supposed to be and used to be about going above and beyond for customer service? I would never expect to get less than I paid for from Disney.

I understand for people out of state that only buy an AP to use for 2 trips that it might not seem like a big deal. But as a local I paid for 365 days of access. Depending on how hard the reservations end up being to get, my platinum pass with zero blockout days could suddenly have MONTHS worth if blockout dates and zero park hopping. A 1 day park hopping ticket is 70% more expensive than a 1 day 1 park ticket. Am I getting 70% of my money back? Am I getting money back for the difference in AP prices when I paid for zero blockout dates but am not being blocked out more than a silver pass?

If they really want to scare people away, then they need to just keep the parks closed. Disrespecting your most loyal fans like this is inexcusable. I really hope this changes. But I see no reason for them to wait months to update expiration dates only to have to do it again. Message receive loud and clear Disney. You don’t care about me. There are a lot of people that hate you Disney and want to see your fail. Please don’t treat your defenders (which I am) this way. Or you will become what people say you are and we won’t be there to rescue you. But you don’t care, you’ll be long gone by then and already made your corona virus dessert party bonus money.

I know you are upset but maybe wait and see how hard resevations are to get first. It may actually not be a big issue. I seriously doubt you'll have months of not being able to get reservations.

 

[rteetz]

Hong Kong is now open!

https://twitter.com/x/status/1273439324927860742

 

[Sandiz08]

The T rex thing is unfortunate if true, but the virus is everywhere now. It won’t be the last time we hear about it happening at Disney.

 

[bpx2]

Is anyone from this thread checking in on Monday? Would love some reports!

I'll be checking in to Copper Creek on Monday!

 

[Anna_Sh]

Why do you expect so little from a company that is supposed to be and used to be about going above and beyond for customer service? I would never expect to get less than I paid for from Disney.

I understand for people out of state that only buy an AP to use for 2 trips that it might not seem like a big deal. But as a local I paid for 365 days of access. Depending on how hard the reservations end up being to get, my platinum pass with zero blockout days could suddenly have MONTHS worth if blockout dates and zero park hopping. A 1 day park hopping ticket is 70% more expensive than a 1 day 1 park ticket. Am I getting 70% of my money back? Am I getting money back for the difference in AP prices when I paid for zero blockout dates but am not being blocked out more than a silver pass?

If they really want to scare people away, then they need to just keep the parks closed. Disrespecting your most loyal fans like this is inexcusable. I really hope this changes. But I see no reason for them to wait months to update expiration dates only to have to do it again. Message receive loud and clear Disney. You don’t care about me. There are a lot of people that hate you Disney and want to see your fail. Please don’t treat your defenders (which I am) this way. Or you will become what people say you are and we won’t be there to rescue you. But you don’t care, you’ll be long gone by then and already made your corona virus dessert party bonus money.

Disney is giving me the full year I paid for, which is all I expected from them. I’ve been a FL resident AP for a looong time, and Disney has given me an extra month here and an extra month there over the years. I will be thrilled if they do that this time, but they have no obligation to do so. I never thought I’d be in a place where I’d be genuinely worried about Disney’s survival, but the global pandemic has made everything seem more fragile. Disney needs to do what they need to do to survive, and I’m ok with that. I called before I renewed, and I was told that I’d get an extension for the number of days they were closed. That’s what I got, and I’m fine with that. As for the rumored limit on the number of reservations that an AP can have per month, I’m waiting for an announcement from Disney. Even if it’s true, I don’t expect that I’ll be wanting to go more than once or twice a month for a while anyway.

 

[magickingdomprincess]

I just checked and our expired gold AP's are now extended to Oct 3rd. They expired June 4th previously. I had checked about 20 minutes ago and they had disappeared but are back now with the new expirery date.

 

[Krandor]

The T rex thing is unfortunate if true, but the virus is everywhere now. It won’t be the last time we hear about it happening at Disney.

The virus at a restaurant isn't the issue. Somebody testing positive and coming to work afterrwards is the issue.

We take issue at the "don't come if you exibit these symptoms" stuff and say "but what if you have a headache from a hangover" but this is an example of people who should listen to that and stay away. He didn't and endangered people.

 

[LSUmiss]

Someone said earlier that the extensions made today may have only been so expired pass members can make reservations if they have a trip planned in July.

It makes sense, and my optimistic side wants to believe it. But if I believe it, and that didnt turn out to be true, I think I’d be a little more upset with the current returned compensation. And I hate saying that because I dont see my self as an entitled “pass****”, but expecting more than what is currently on the table isnt much to ask for, especially since one of the options (partial refund) doesnt even have any information base. Like ive said before, they could send you any amount, whether its a dollar, or 1/3 of the money back. Theres nothing in writing how much the partial refund is. So you’re basically going in on that option in the dark. But if you choose the extension, and have no reason or desire to go down in those 4 months that you’ve been extended, then you lose out.

I’m hoping the extensions were only an indication that reservations are starting soon and it was for the expired pass members to be able to get reservations in July

If so, I hope they’re not finished. I’m booked 7/12-7/19. My Platinum AP expires 7/14 & hasn’t been extended yet.

 

[Princess Merida]

Is anyone from this thread checking in on Monday? Would love some reports!

We will be checking into BWV Monday afternoon. Will probably be at Boardwalk all day, but will share what I can from there that evening.

 

[Mit88]

We are agreeing too often lately. What’s going on here .

My husband said I need to start thinking of the partial refund as “bonus money” and the AP and the money spent on them as history. He’s probably right (don’t tell him).

We got information regarding the reopening of the parks, after that, almost no sort of information regarding the guidelines of reopening would be surprising, or affect my trip(s) scheduled. So ive become more tolerable, even if I’m still not fully tolerable.

Thats how we think of it too. Because realistically, between my August trip and October trip, we’re going to more than make the AP price worthwhile monetarily, even without hopping. So if its 50-100 each for the 2 of us, its just extra money for the time of the year we werent planning on going down, or the time we got cancelled on in June, but rescheduled for August. Originally I planned on using the refund to just renew, but I’m not so sure I’m going to do that now. But we should have more information by October on how the future may look in terms of reservations, FP, capacity, park hopping. Or at least I hope

 

[Krandor]

If so, I hope they’re not finished. I’m booked 7/12-7/19. My Platinum AP expires 7/14 & hasn’t been extended yet.

It took several days for ADRs and FPs to be removed. AP extentions will likely take as long. I wouldn;t worry yet. Only if they announce the reservation system and you are not extended would I worry.

 

[wareagle57]

They are doing nothing differnet then many other parks. I'm a six flags diamond elite member and I'm getting very little and in fact even worse then what disney is doing. They are doing reservations and members have to do reservations. They actually never actually stopped the clock but I get one or two extra perks like one extra skip the line pass. I actually only get the extra months when I cancel... then they will tack on the extra months for the closure.

1) they could do but for how long? no hopping and reservations look to be around for a while
2) not a possibility
3) not happening either. Very few AP holders visited 365 days even though they could so to make it 365 visit days would never work.

Now if park hopping is not allowed (which looks likely), there should be some refund to AP members to account for that benefit being removed or an extra extention to the passes.

APs are tough for every park right now.

Ive been a diamond elite member in the past. 6 Flags is not a 365 day park other than MM and maybe SFoG. Not to mention a diamond pass is still less than $200, Barely the cost of a 1 day park hopper at Disney. And I expect it to be much easier to make a reservation for 6 Flags than Disney. Even Universal doesnt require them. Yet they gave me almost a free month on my extension. How hard would it be for Disney to give their most loyal fans a month or two free?

You expect far to little from them.

1) doesnt matter for how long. They can afford it or else they should remain closed.
2) why?
3) So? Some do go every day. What would it actually cost Disney to stop the clock until reservations are over? I think you’re overestimating how long the current capacity and need for reservations for last. Even if it’s a year, give us a “free” year of no fireworks, parades, park hopping or normal hours. I love this place more than anywhere on earth. But if this is how they treat their most loyal fans, they will never reach the potential they once had. And it makes me sad and angry to see them damage their reputation.

 

[Bibbobboo2u]

I paid for 365 days of access. Depending on how hard the reservations end up being to get, my platinum pass with zero blockout days could suddenly have MONTHS worth if blockout dates and zero park hopping. A 1 day park hopping ticket is 70% more expensive than a 1 day 1 park ticket. Am I getting 70% of my money back? Am I getting money back for the difference in AP prices when I paid for zero blockout dates but am not being blocked out more than a silver pass?

Well stated! I hope this does not turn out to be the case, but I fear that it will. Taking away park hopping and limiting access for a Platinum AP is stripping out all of the benefits/value of the pass. It would be like paying for club level at a deluxe resort with the perk of being able to buy extra fastpasses and earlier booking access but then being moved to a value or moderate resort without getting a refund.

I hope hope hope this is not Disney's intention for APs. Maybe we will find out s**n!