Cruise and Theme Park Operational Updates due to Coronavirus

[Jroceagles]

actually in weird way I am excited to see this new process...embrace change!!

 

[Welsh_Dragon]

Has any group ever wanted an e mail bringing bad news so badly before?
I have a split resort stay, 1 July, then 12 July, surname begins with L. APH. First ADR Skippers on 2 July and for split Tiffins on 13 July. No email for me!

 

[SaintsManiac]

actually in weird way I am excited to see this new process...embrace change!!

Agree 100%.

 

[wallawallakids]

Got the email. I am over this. Sorry. I just want to cancel but of course my reservation with Davids starts the day WDW opens in July so I am out of luck with getting my money back or a credit for future use. I have no desire to go at all. Our original trip in April was supposed to be my oldest DD’s graduation trip, there is not even a remote chance it will look anything like we had planned. I am sad with how this has all shaken out. We have done a Disney vacation every year (sometimes twice a year) for over a decade. In the last 5 years I have accepted all the new changes, up-charges, scheduling more, purchasing extra experiences etc and still was loyal. I even justified things Disney started to charge more for! But this whole experience has left me really hung out to dry. We have APs, 3rd party tickets, after hours party tickets, cake reservations and rented DVC points. In all we are out thousands of dollars; most of which is non refundable and which my vacation insurance will not cover. I know this isn’t as important as the grand scheme of things but we planned this trip with extended family for 2 years in advance and I don’t want to go the week they open up, with masks, half of an experience, no FP and not all parks open to celebrate my DD’s senior year which, lets be honest, is a disaster already. I wish I could get some money back but looks like we are out of luck on all accounts. I know I will get hate, but I am done with Disney for a long while. I just need a break. Maybe I’ll feel different in a few years. Who knows but for now I don’t feel like loyalty has been rewarded. I don’t feel like they were honest with their plans at all and even now, I still feel like there is a smoke screen. I see a lot of camping in my future. Lol. (Also, as a side note I have learned my lesson and I will never rent points ever again).

 

[Leigh L]

Why would you get an email if you don’t have a reservation?

Disney IT?
No rhyme or reason

Sidenote: I also got an email. DH did not get one.
Neither of us has dated tickets (mine is a military hopper, his is a Magic Your Way good until 2030) and we were wondering how that would go since they are not dated. Mine does expire Dec 2020.

 

[IceSkatingPrincess]

July 19th-24th & August 24th-28th, military room + dining packages. Tickets linked for first reservation.

No email for either yet, but my fast passes are now gone. ADRs are still intact.

 

[chicagoshannon]

It would be great if they did a timed entry for places like Star Wars and Avatar. They did this for a DVC event for the new (at the time) night time safari. That way everyone could get into the lands at some point in their day. They could do a 2 hour window for every party. I would think this would work at least at the small capacity they're opening with.

 

[osufeth24]

Where do you see proof of that?

My parents got the email, but they're just AP holders, zero trips planned, had zero bookings to anything. I'm an AP as well with a reservation in Feb 2021, and got no email

 

[stephk1981]

I’m especially worried because we are counting on the AP extension they said they’d do, and now I’m wondering if they might go back on that. My AP expired May 10 - I had a trip booked for the end of March & the first 9 days of May. If all was Norma I would’ve renewed. I haven’t yet because I don’t want to pay over $1100 for an extremely limited experience.....but now I’m worried they’ll just cancel all APs who thought their passes would have the expiration date extended. Has anyone seen this happen in MDE yet? I’ve asked about it a few times since March and the CM’s didn’t know anything. :/

I don't know the answer, but hopefully they will honor what they have already said they would. That would be really bad if they didn't . Mine is a FL resident AP so not that pricey to renew, I understand why you haven't wanted to renew at that price without knowing how this would go down. I hope you get to go and have a great trip!

 

[mhautz]

My park hopper also got extended until Sept 26, 2021, but the rest of my group is still only vaild until Dec 15th.

Just checked ours. We had May tickets that were already until Dec. 15. One of four now shows 09/26/21

 

[dismom58]

I am wondering how this all comes together! We have dvc reservations for two nights oct and nov Was planning on Epcot and MNSSHP! My daughter and her friend have AP’s and I was going to get a resident ticket ! Now I am not sure I can get in? I figure there are others in this situation! Been a DVC member for 15 years and never bought a ticket till onsite so this will be interesting! Will I get a priority because they are on my reservation so they can prove we are together?

 

[Jaxs27]

I already got my refund. Part was on a GC that I no longer have. I called and they are emailing me an e-card.

 

[kverdon]

I think AP folks with no reservations are getting the email because they have "valid theme park admission".

 

[LeeLee'sMom]

Add me to the list of "just got the email". My reservation is at the BC July 5-12. It's room only (military discount) with no tickets. And none linked to my MDE.

Add me to the list of "just got the email". My reservation is at the BC July 5-12. It's room only (military discount) with no tickets. And none linked to my MDE.
[/QUOTE
Do you mind if I ask what it said? Our situation is almost the same but continually getting worse, We have room only (military discount) and now the military person is unable to join us so now at some point I hope they will let us rebook at a regular rate and add tickets...oh this is just going to be a nightmare...lol

 

[DGsAtBLT]

Got the email. I am over this. Sorry. I just want to cancel but of course my reservation with Davids starts the day WDW opens in July so I am out of luck with getting my money back or a credit for future use. I have no desire to go at all. Our original trip in April was supposed to be my oldest DD’s graduation trip, there is not even a remote chance it will look anything like we had planned. I am sad with how this has all shaken out. We have done a Disney vacation every year (sometimes twice a year) for over a decade. In the last 5 years I have accepted all the new changes, up-charges, scheduling more, purchasing extra experiences etc and still was loyal. I even justified things Disney started to charge more for! But this whole experience has left me really hung out to dry. We have APs, 3rd party tickets, after hours party tickets, cake reservations and rented DVC points. In all we are out thousands of dollars; most of which is non refundable and which my vacation insurance will not cover. I know this isn’t as important as the grand scheme of things but we planned this trip with extended family for 2 years in advance and I don’t want to go the week they open up, with masks, half of an experience, no FP and not all parks open to celebrate my DD’s senior year which, lets be honest, is a disaster already. I wish I could get some money back but looks like we are out of luck on all accounts. I know I will get hate, but I am done with Disney for a long while. I just need a break. Maybe I’ll feel different in a few years. Who knows but for now I don’t feel like loyalty has been rewarded. I don’t feel like they were honest with their plans at all and even now, I still feel like there is a smoke screen. I see a lot of camping in my future. Lol. (Also, as a side note I have learned my lesson and I will never rent points ever again).

Team no more renting here too.

Just wanted to let you know someone posted on one of the David’s posts on the DVC boards, I think the big one, about contacting them and they were actually willing to give them a voucher even with everything open. Doesn’t hurt to ask.

 

[Tjddis]

Given the extraordinary circumstances Id say that about most businesses. In Florida most businesses are operating under pretty strict guidelines. To turn that around how many other businesses would suffer from the media bashing like Disney if they were the source of another outbreak? If there an outbreak at a Six Flags for example it will be a minor short lived blip on the news. Disney would have to deal with it for years down the road. What’s great about all of this is that each of us has a choice of whether or not to go visit the parks during these difficult times. It’s actually pretty simple.

Everything you say regarding the facts about the reality of doing business in a pandemic is spot on. I get it. You are right. Actually when this all started I posted that they would be better off not opening at all this summer. So I get the safety needs.
BUT they should have closed down sales and not incentivized people to book with the free dining, only to remove it. I had pretty much already decided the limitations were going to be enough for us to cancel. But they were very foolish to think the way they were proceeding was going to engender customer satisfaction.

 

[DanSG]

Everything you say regarding the facts about the reality of doing business in a pandemic is spot on. I get it. You are right. Actually when this all started I posted that they would be better off not opening at all this summer. So I get the safety needs.
BUT they should have closed down sales and not incentivized people to book with the free dining, only to remove it. I had pretty much already decided the limitations were going to be enough for us to cancel. But they were very foolish to think the way they were proceeding was going to engender customer satisfaction.

I wouldn't mine the loss of everything if Disney was opening when Universal was opening...

 

[Tjddis]

The fact that we aren't forced to go doesn't make it all ok. I do put my money where my mouth is and I'm not going, but that does nothing to make what they're doing good. And no, I don't accept half an order of take out that I pay full price for because of a pandemic. I wouldn't buy a car with no engine and pay full price because of a pandemic. And I won't pay full price for well less than half the experience at WDW. But hey, if you want to, that's the great thing...you can. Disney doesn't get a pass from me because we have a pandemic. They don't get to slash and cut and continue to charge rack rate for the privilege of just being there. They tricked people into booking and making plans, held their deposits and then cancelled them, allowing them to keep the reservations at rack rate. Now they've removed the ability for them to cancel, so they're still getting to hold the money.

None of that has a single thing to do with safety or insuring that Disney won't have an outbreak that they might get bad press for. It's just deceptive, dishonest and disappointing.

I wish I could like this 100 times. My thoughts exactly

 

[snvanvl]

They are still working on things. I just got an email for the cancellation of a dining reservation for August 21st. The email also stated because I have valid theme park tickets I will have access to the new reservation system before new park tickets are sold. My resort reservation is August 19th - 27th. My theme park tickets are dated June 1st - December 15th.

 

[jenjersnap]

Funny how quickly I shifted gears from “Sniff, my adrs” to “ZOMG where is that email?” I literally just got mine a few minutes ago. I am sure yours is coming soon!

Has any group ever wanted an e mail bringing bad news so badly before?
I have a split resort stay, 1 July, then 12 July, surname begins with L. APH. First ADR Skippers on 2 July and for split Tiffins on 13 July. No email for me!