Continental changed our seats

jerseygirl81

DIS Veteran
Joined
Aug 8, 2008
Messages
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I booked our Nov. Flights back in early march. I get email now that there has been a change.so I go to our reservation thinking it's our flight time, they moved dh and ds20 who is handicap 4 rows up ahead od me. I called the airlines they tell me the flight is full and there is nothing she can do. I told her he was autistic and that I needed to sit with him she told me to go the airport early and see if they can do something for me. It's so annoying to have it changed after booking so early.:confused:
 
(copied from another forum) Just a philosophical question:

When the parents make much reasonable effort to have children next to them and under control but the airline changes things around, are the parents absolved of responsibility for accidental damage their children might cause? Leaving it as a hazard inherent to public transportation that the provider may or may not satisfy for any aggrieved party?

2. At boarding time is it desirable that the parents notify others of this possibility when dealing with infirm children? The preceding is a question.
 
Call back andspeak with a supervisor. They may be able to work something out. I assume you have already tried, but if you go on line to select seats are there any you can move to. When you get to the airport, talk to the gate agent.
 
(copied from another forum) Just a philosophical question:

When the parents make much reasonable effort to have children next to them and under control but the airline changes things around, are the parents absolved of responsibility for accidental damage their children might cause? Leaving it as a hazard inherent to public transportation that the provider may or may not satisfy for any aggrieved party?

2. At boarding time is it desirable that the parents notify others of this possibility when dealing with infirm children? The preceding is a question.

2 years ago Continental changed our seats (me and DH), a different style, type of plane was being used so all the seats were different and it was fully booked. I went up to the gate and said, is it possible I sit with my husband and the attendant sat us together. No big deal, she did this to everyone that asked.

I am sure if you ask and explain the situation they will change your seat to be together. You may not be able to do it beforehand; but I would worry about it.
 

As pp said, Continental probably changed the type of plane being used for the flight and when they do this they computer assigns the seats. Happens on other airlines, not just Continental. When you get to the airport go to the desk and ask them to help you. As others on previous posts say, don't demand things be changes, stay calm and friendly and things will be taken care of. We have had this happen to us in the past and this is now the reason that I check my flight itineraries weekly.
 
Happened to us too (Midwest Airlines ~ now Frontier). They had my 3 and 5 year old sitting across the aisle from each other and the adults scattered about as well. Arrive early, be the first in line at the gate (there will likely be others with this problem), and be super-duper friendly while explaining the situation. They will look at the seat map and pick out some people to ask to switch. Heck - I've been asked to be switched already so a family can sit together! People are very understanding, it really should turn out OK.
 
are your DH and DS sitting together? If they aren't able to accomodate switching you, and they are sitting together, could you switch with your DH? Or does DS need to be with both of you?
 
/
WSJ did an article on this not long ago and several news and magazine organizations have been discussing it.

I'm sure if you do a search, you'll find helpful info.

Best of luck!
 
are your DH and DS sitting together? If they aren't able to accomodate switching you, and they are sitting together, could you switch with your DH? Or does DS need to be with both of you?
Yes, this exactly. Since the OP says her son needs to sit with her and not both of them, this is an easy fix.
 
Seat assignments change all the time. I don't get the problem though. As others have posted, why not just switch seats with your husband? :confused3

Keep checking the seating chart. It's very likely seats will open up and you will be able to change before your flight.

(copied from another forum) Just a philosophical question:

When the parents make much reasonable effort to have children next to them and under control but the airline changes things around, are the parents absolved of responsibility for accidental damage their children might cause? Leaving it as a hazard inherent to public transportation that the provider may or may not satisfy for any aggrieved party?...

This isn't a philosophical question, it is a legal issue. Yes, you are responsible for your children at all times until they turn 18. In the case of airlines not seating children with parents, they always have the option to take a different flight or not to fly at all.
 
I get it. My son is Autistic and he needs some one he knows on each side of him. Get there early, ask for pre boarding and a new seat assignment. Bring a copy of your original seating with the date on it. Nicely tell them how important it is and that it can make or break you ENTIRE vacation.

Good luck and have a GREAT trip.
 
Curiosity question....

What's the seat layout? 2seats-aisle-2seats or does one side of the aisle have 3? Where are DH & DS located? Is it possible they're in a '2 seat' area and there is no third seat available for you?
 
I get it. My son is Autistic and he needs some one he knows on each side of him. Get there early, ask for pre boarding and a new seat assignment. Bring a copy of your original seating with the date on it. Nicely tell them how important it is and that it can make or break you ENTIRE vacation.

Good luck and have a GREAT trip.

This is it exactly he needs to have both of us with him. If for some reason they can't move me I will switch with dh but my ds will have anxiety if his dad isn't sitting by us. Linda
 
Curiosity question....

What's the seat layout? 2seats-aisle-2seats or does one side of the aisle have 3? Where are DH & DS located? Is it possible they're in a '2 seat' area and there is no third seat available for you?

There is 3 seats on each side
 
that was what I was asking - OP I hope it works out for you, and that you and your husband can both sit with your son :)
 
I hope you called and spoke to a supervisor they should be able to accomodate you. I just flew back from Orlando on Continental Columbus Day and something similar happend on our flight. They called me up to the desk to ask me to switch my seat so the parents could be next to their autistic child.
 
I would consider preboarding- note you should ask at the gate- they may not announce preboarding for people with disabilities- they should if they announce preboarding for children, but sometimes they don't. This would give you an extra minute or two to settle in.

You didn't specify whether your new seats were AB, BC, DE, or EF- if either AB or EF, there's a window next to one of the seats. The airline doesn't care if you or your traveling companion trade seats. This would enable your son to have a wall (and maybe a window) next to him, and might help create some safe space. If the pair of seats are BC or DE, then the single is a window (or if the pair is split, say AC or DF, there's a middle seat. If your husband has a A, C, E,or F seat, chances are the person in the middle of you and your son would be happy to trade to an aisle or window.

I'd also be sure to ask at the gate whether the flight is full- if not, it will be easier to shuffle seats.

There are some rules about seat assignments (see below). I would guess that you or your husband would qualify as an attendant. You may need to enquire further as to whether a second attendant is permissible or would qualify as an accommodation.

The airline MUST have a Complaint Resolution Officer on duty at the airport at all times to address complaints associated with accommodations.

-steve


From 14 CFR Part 382
Nondiscrimination on the Basis of Disability in Air Travel

(Federal rules on air travel)

Subpart F – Seating Accommodations
§382.81 For which passengers must carriers make seating accommodations?
As a carrier, you must provide the following seating accommodations to the following passengers on request, if the passenger self-identifies to you as having a disability specified in this section and the type of seating accommodation in question exists on the particular aircraft. Once the passenger self-identifies to you, you must ensure that the information is recorded and properly transmitted to personnel responsible for providing the accommodation.....
(a) omitted
(b) You must provide an adjoining seat for a person assisting a passenger with a disability in the following circumstances:
(1) When a passenger with a disability is traveling with a personal care attendant who will be performing a function for the individual during the flight that airline personnel are not required to perform (e.g., assistance with eating);
(2) -(4) omitted.
(c)- (d) omitted.

§382.83 Through what mechanisms do carriers make seating accommodations?
(a) If you are a carrier that provides advance seat assignments to passengers (i.e., offer seat assignments to passengers before the day of the flight), you must comply with the requirements of §382.81 of this Part by any of the following methods:
(1) You may "block" an adequate number of the seats used to provide the seating accommodations required by §382.81.
(i) You must not assign these seats to passengers who do not meet the criteria of §382.81 until 24 hours before the scheduled departure of the flight.
(ii) At any time up until 24 hours before the scheduled departure of the flight, you must assign a seat meeting the requirements of this section to a passenger with a disability meeting one or more of the requirements of §382.81 who requests it, at the time the passenger initially makes the request.
(iii) If a passenger with a disability specified in §382.81 does not make a request at least 24 hours before the scheduled departure of the flight, you must meet the passenger's request to the extent practicable, but you are not required to reassign a seat assigned to another passenger in order to do so.
(2) You may designate an adequate number of the seats used to provide seating accommodations required by §382.81 as "priority seats" for passengers with a disability.
(i) You must provide notice that all passengers assigned these seats (other than passengers with a disability listed in §382.81 of this Part) are subject to being reassigned to another seat if necessary to provide a seating accommodation required by this section.
(ii) You may provide this notice through your computer reservation system, verbal information provided by reservation personnel, ticket notices, gate announcements, counter signs, seat cards or notices, frequent-flier literature, or other appropriate means.
(iii) You must assign a seat meeting the requirements of this section to a passenger with a disability listed in §382.81 of this Part who requests the accommodation at the time the passenger makes the request. You may require such a passenger to check in and request the seating accommodation at least one hour before the standard check-in time for the flight. If all designated priority seats that would accommodate the passenger have been assigned to other passengers, you must reassign the seats of the other passengers as needed to provide the requested accommodation.
[text omitted]
(d) As a carrier, if you wish to use a different method of providing seating assignment accommodations to passengers with disabilities from those specified in this subpart, you must obtain the written concurrence of the Department of Transportation.
 
What type of seats do you have?

Window? Middle? Aisle?

My ds is by the window and dh is next to him. He just won't understand why we are both on the flight with him but not sitting by him. It's usually the crying babies or children that upset him. Hopefully we can all sit together but if it doesn't work out I will at least switch with dh i just dont want to add more stress for him or it could be a long 2 1/2 hours Linda
 





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