Computer Help Needed!-*Update* Replaced with new model

[squirrel]

If you're searching web pages and getting blank results, that sounds like a DNS/network issue, not a computer hardware issue.

How are you connecting to your network? Wifi? Hardwired ethernet cable? Is IP v6 turned on? Win7 and later can act VERY strangely if IPv6 is turned on in an environment that doesn't support it.

When I open up a tab to get mail or a webpage, most of the time it is fine, but often if I switch tabs to see another tab and then go back it is blank (white page) and refreshing the page does nothing.

I have a modem with High speed light internet.

What is IPv6? I'll try searching to see what it is and if it's turned on and get back to you. I found it and it says no network access.

Thanks for your help.

 

[squirrel]

Now I'm getting this new message: Windows Security iexplore The server warehouse.wildfireapp.com at Warehouse production requires a username and password.

This came on the screen when I was on Facebook entering a contest.

The computer is now doing more things than before I sent it in.

I've talked to HP, Microsoft and now I'm waiting to talk with HP Technical Agent. They were closed when I called.

I just want a working computer.

 

[regdent]

A lot of your issues are related to internet explorer, can you install firefox and test facebook and tabs using that?

 

[squirrel]

A lot of your issues are related to internet explorer, can you install firefox and test facebook and tabs using that?

I did have firefox on the computer to begin with. I thought it was causing the problems so I removed it.

I have been trying to keep as little on it as possible until I know what is wrong with it. I haven't re-installed any of the stuff from my old computer as I only have the one copy and I'm scared this wonky computer might do something to it.

I haven't even looked at the disks that were sent (the games that were originally on the computer were not re-installed when they replaced the hard drive and the motherboard).

 

[java]

Reading all this is freaking me out. Our iMac died. I was debating switching back to a Microsoft based computer, but I am afraid of all the viruses.

I'm sorry about your headaches and I can't believe they won't just send you a new one. At this point I would demand one.(as long as it's not a modem issue)

 

[cglaura]

Now I'm getting this new message: Windows Security iexplore The server warehouse.wildfireapp.com at Warehouse production requires a username and password.

This came on the screen when I was on Facebook entering a contest.

The computer is now doing more things than before I sent it in.

I've talked to HP, Microsoft and now I'm waiting to talk with HP Technical Agent. They were closed when I called.

I just want a working computer.

Did you ever get Defender running? If not, are you without any anitivirus/antimalware service at all?

If so, I would not be visiting facebook or roaming the internet at all.

 

[squirrel]

I still have McAfee running.

Thanks!


Just got off the call with HP Tech Agent who would like me to either do a full system recovery or turn off McAfee and try to recreate the Windows Security message. I told him I won't turn off my anti-virus protection and try to recreate the Windows message and allow my new computer to get viruses. He thinks my computer has a software problem either with Windows or McAfee or that McAfee is blocking a virus and that's why I'm getting the Windows Security message.

Aaah! I've so had enough. HP Tech Agent didn't even try to find out why from day one getting on the internet I've been getting the blank webpages. I've tried Firefox, Internet Explorer, Norton and McAfee in different combinations and still it happens.

 

[cglaura]

I still have McAfee running.

Thanks!


Just got off the call with HP Tech Agent who would like me to either do a full system recovery or turn off McAfee and try to recreate the Windows Security message. I told him I won't turn off my anti-virus protection and try to recreate the Windows message and allow my new computer to get viruses. He thinks my computer has a software problem either with Windows or McAfee or that McAfee is blocking a virus and that's why I'm getting the Windows Security message.

Aaah! I've so had enough. HP Tech Agent didn't even try to find out why from day one getting on the internet I've been getting the blank webpages. I've tried Firefox, Internet Explorer, Norton and McAfee in different combinations and still it happens.

Oh, ok! That is probably why you can't get the Defender screen. You have to uninstall McAfee first. But if McAfee is working and not the issue then I would just leave it be.

If you google "blank ie10 screen" it seems to be an issue with other people. Mostly resulting in reinstalling ie10.

I'd run a full McAfee scan and also make sure there are no Windows updates/fixes to install.

Not sure what else. Other than try to get a full refund and buy something else

 

[squirrel]

Thanks for your help!

Got a call from the case manager yesterday (couldn't believe he was there on Good Friday) and he said he's trying to find an approved Computer Tech in my area that will come to my house and see if anything can be done.

 

[OklahomaTourist]

Sorry not to have gotten back quicker.

Here's what I would do as a "sanity check" on your system.

Restart your machine, but as Windows is starting up, press the F8 key - tap it repeatedly until you get a boot menu that gives you the option of starting Windows in "Safe Mode with Networking."

This puts Windows in a very minimalist configuration with only the barest set of drivers necessary to function. If you get in this configuration, and can then browse the Internet (safe sites only, such as google.com) then the most basic operation of the computer hardware is probably just fine.

I have found McAfee and Norton to be the biggest pains in the neck for an AV solution, such that I refuse to use them. I use Avira Free Antivirus, which is incredibly lightweight and simply stays out of the way until it detects a problem. I've used it for years, have it installed on every computer in the house and on computers for my mom and nearly everyone I can suggest. It's simple, its free, and it works.

Uninstall ALL other antivirus products before installing Avira. It's *never* a good idea to have multiple antivirus products running on the same machine.

If you think IE is glortched up (glortched is a highly technical word I made up about eight minutes ago), you can go to Tools-Internet Options and reset Internet Explorer to its default, as-installed settings, eliminating any possible add-ons, toolbars, or undesireable drive-by crapware add-ons you didn't want or know was there, like the Super Galactic Extra Super Search Toolbar With Ads Out The Wazoo!!!.

IPV6 is the later version of the networking communication protocol used by computers on the Internet. The current version that's been in use forever is IPV4. Newer Microsoft operating systems "conveniently" have IPV6 turned on (and sometimes preferred) by default, which means your computer might be trying to translate website names into addresses for the newer protocol which might not be supported by your Internet provider. That is, some ISP's are ready and can support IPV6, and aren't and can't.

I know of a large company that has struggled with this very problem, because they have not deployed all the IPV6 "guts" and some computers in their company just hang up and act funny until someone discovered that turning off IP6 and turning on IP4 fixed the problem. May help you, may not - but since you're at least getting strange requests for usernames and such it would tend to make me think this isn't your problem.

I have grown so tired of Internet Explorer headaches I just can't begin to tell ya. I have become a big fan of Google Chrome (primarily) and FireFox (secondarily). I would download and install either or both of these and see if your browsing problems persist.

Lastly as an ABSOLUTE last resort, you can entirely reset your TCP/IP configuration on your computer with the following command from an administrative command prompt:

netsh int ip reset

Mind you, this gets your network configuration in about as close to an out-of-the-box configuration as you can get. BE VERY CAREFUL. All standard disclaimers apply, your mileage may vary, batteries not included, not responsible for loss of use, use at your own risk, may cause post-nasal drip.....and I say that just to offer the due diligence caution....esp. because problems like this are VERY difficult to diagnose in a hit-and-miss forum like this

Good luck.

 

[squirrel]

Well I had to send the computer back again. My case manager could not get authorization to have someone come to my house. So it was packed up and sent out on the 9th of April. I made sure to request the games to be added to the computer. The case manager asked that it get a thorough check. Since it's still there we both hope they found the problem and were waiting for a part. It's estimated delivery date is Friday April 26, two days after my birthday!

I have been without the new computer for over a month now.

I have just switched over to Wi-Fi because I had to get a new TV as the old one is dying. The new one is a smart TV. I don't have the TV connected yet as I need my dad's help.

Other than my old computer being extremely slow, I haven't had any problems with it. It doesn't do anything the new one does so I don't think it's a problem with my modem.

 

[squirrel]

So the computer arrived on Thursday April 25th and I saw the tech did nothing but add Firefox to it.

I tried IE and had the same problems I've had earlier with blank webpages so on Friday I switched back to Firefox.

Well I guess Firefox and McAfee run well together as I haven't had any problems.

I know I had Firefox and Norton at first and it was freezing. I should have tried it after they replaced the motherboard and hard drive.

Still don't have the free games on the computer. I don't know why they didn't add them after I asked that they get installed.

I'm just glad it's working.

 

[squirrel]

My case worker called this evening and since the computer is working he said he's closing the file. I asked about the games that weren't installed and was told that I have the back up disks so I can add them. I told him I had no idea how to add them and where they might be on the 4 disks.

He said he would get back to me.

 

[clarkshel]

My case worker called this evening and since the computer is working he said he's closing the file. I asked about the games that weren't installed and was told that I have the back up disks so I can add them. I told him I had no idea how to add them and where they might be on the 4 disks.

He said he would get back to me.

You probably will not hear from him. You should keep calling until you get the help you need.

 

[squirrel]

Well things have changed again.

Now when I try to delete an e-mail and click on the trash can it sometimes deletes the e-mail I'm trying to delete and the one below it. I'm not sure if it started yesterday or today.

I'm also getting 400 error messages on Facebook when loading pages. That started yesterday.

I have had it with this computer.

 

[timmac]

Did you purchase it with a credit card? At this point, I'd say it's time to file a chargeback with the CC, as you've made every good faith effort to fix the issues, and they haven't been terribly helpful.

 

[squirrel]

Did you purchase it with a credit card? At this point, I'd say it's time to file a chargeback with the CC, as you've made every good faith effort to fix the issues, and they haven't been terribly helpful.

I did. I purchased it from Best Buy, will that make a difference?

 

[timmac]

I did. I purchased it from Best Buy, will that make a difference?

Legally, with credit cards, you have the right to dispute a charge if you have issues with the purchase and have tried in good faith to resolve them. While I can't speak with legal certainty, of course, I'd wager that you've met the bar for "good faith effort" to resolve the issues at this point.

 

[squirrel]

I contacted Best Buy and they said if HP won't do anything anymore then to bring it to one of their stores and explain what I have gone through with HP. That they will deal with HP since it's a software problem (or so HP says).

I noticed that BB no longer sells this particular model online.

I'm in the process of writing out the __________ I have been through with HP so that Best Buy has as much of the facts as possible.

Hopefully I get a working computer or my $ back.

 

[squirrel]

Best Buy got the computer back Friday afternoon and called me after they checked it out. They say it doesn't give them the 400 Internal Service error message or the IE stopped working messages and no blank webpages. However the games are still not on the computer. They said I could load them on as they are available on 3 different websites. I said I'm not wasting another minute doing something that HP should be doing. I have spent more than enough time on that computer trying to get it to work. I'm still not convinced that only the games were missed when installing the software onto the computer after they replaced the Hard Drive and Motherboard.

I have now filed a BBB complaint. I can't belive that I forgot to do Mother's Day gifts and cards with my daycare children! The computer has sucked up so much of my time and energy.

I guess I will call my CC company and see if they require anything else.

Any brands of computer that are good? This one had 10 GB RAM and 1T HD. It sucks as I got a great deal on this one since I bought it during a boxing day sale.