Class-action Lawsuit Filed Over Changes to Disney’s Disability Access Service (DAS)

[OurBigTrip]

Actually, based on DH's experience, the CMs end up asking a lot of details, including asking for medical information and it becomes very tiring and time consuming. No, they shouldn't be doing that, but the reality is that they do.

Why should those who need accommodation have to pay extra money just to be properly accommodated and that is precisely what is happening now.

And history has proven that if they eliminate Lightning Lanes and went back to the old DAS system, the system would not be overwhelmed, sorry, but actual real experience taught us that.

1. If they are in fact asking for details, then I would ask for a lead or other type supervisor/manager.

2. No, what's happening now is that people who don't want to use the alternate accommodations are choosing to pay for LLs, which is their right, just like anyone else.

3. What worked five years ago is irrelevant to what would work now. GAC used to work too, until it didn't, and Disney was able to prove that in court (very convincingly), and plaintiffs lost their lawsuit.

 

[theMoreDisneytheBetter]

Which is precisely why I also mentioned Cedar Fair and Six Flags parks, who have much longer wait times, but the reality is that Dollywood and Silver Dollar City actually have a lot of people go through, but also have very efficient operations. Basically they have designed and managed their parks to ensure lower wait times through various means, including have tons of entertainment, which Disney has not done as of late, in fact if anything, Disney is doing things to increase wait times.

https://en.m.wikipedia.org/wiki/List_of_amusement_park_rankings

Those parks don’t belong in the same conversation as Disney attendance-wise.

Even Universal, which is closer, generally caters to a different clientele (though clearly there is some overlap) given the type of rides (motion simulators plus big coasters) that dominate those parks.

This has been discussed ad nauseam and consensus on the board seems to be that they are not comparable. If your lived experience makes you believe something different I don’t know what else to say.