Nancyg56
DIS Legend
- Joined
- Aug 17, 2005
- Messages
- 29,495
You're right, we've had great fortune in being able to visit a lot since 2015, and we'll be doing it again in 2017-2018. However, until then, we lived in PA. We only got to visit every 2 or 3 years because we had to fly down. For a family of 5, that's not cheap. So I 100% understand from the perspective of someone who doesn't get to go but once every few years. Most of those trips we took when we lived in PA were during 4th of July week, as that's what worked best for our schedule, so we're veterans of only going once in a while...and on one of the busiest weeks of the year.
I understand the frustration, I really do. But I just can't sympathize with it. As I said, outside of things like Grand Central Station, it's the most visited tourist attraction in the United States. With that in mind, it's always going to be busy. If you chose not to return because of how busy it was, fine, that's up to you. Perhaps you were expecting something that was unrealistic before you walked in the door.
And what exactly would you want WDW to do about it? Yes, I'm being a Disney "apologist" here, but think about it. So what difference would more CMs and buses really make? There are only so many rides and they only have a certain capacity per hour to accommodate guests. So instead of 4 CMs standing at the queue to tell you the wait is 60 minutes, would having 8 of them make a difference? The lines won't be shorter, the rides can only go so fast. As for building more restaurants, bathrooms (of which I think they already have a lot), etc...from a business owner perspective, that probably won't make a ton of sense. Do I think they can add a few more things (I don't eat in their restaurants, so I don't really care, but I get it...we sit in QS places to eat our lunches)? Sure, a few more wouldn't hurt. But adding enough to easily accommodate Spring Break, 4th of July or Xmas week without guests having to wait would be a massive undertaking. And the other 45 weeks of the year that aren't as nuts as those busiest weeks, those places would be half empty. Probably not want WDW wants. Lower the number of guests they allow in the parks? Oh goodness, imagine the uproar if they did that!!!! It would make this debate seem miniscule. That's not an option. While I have no evidence either way, as I don't work there, I doubt that WDW just sits on their hands and does nothing about being busy. In fact, I would argue they do everything in their capacity to make it better for their guests. We have a family friend who has been a CM for 6 or 7 years, and she says they do a lot to try to accommodate guests.
Sorry, while I do completely understand it's frustrating to have the park be so crowded, I can't get mad about it, blame WDW or say I won't come back. If you want to, that's up to you.
I agree that crowds are crowds, but I have to disagree that Disney is doing all they can to alleviate the impact heavy crowds have on guests. I admit that I am somewhat of a Disney apologist, but based on my experience over a Thanksgiving Holiday, I get the OP's issue. It was the only time I came home with a case of Buyers Remorse. WE stayed at the BC while Hurricane Hannahs was down for refurbishment, and because we were staying CL that trip ( We knew about the crowds and knew we would be using the resort more so we had a bit of a backup plan) WE missed the worst of the impact, however it was clear the resort management had no idea how the CM's were burdened, perhaps because they figured folks would head to Epcot. No....a lot of us were using the resort to miss the crowds parks. This resort was UNDERSTAFFED to the point they would pretend not to see a guest who was looking for food service, at the makeshift CS areas. It was terrible, and was contagious, with stressed CM's in all areas of customer service that handled food, such as the marketplace.
Now I am not at all sure that Disney really knows how some of the cuts in place have filtered down to the guest level, but no matter how hard individual CM's work to please guests, and I know how dedicated they are, they cannot solve the underlying issue if there are not enough people. Disney can help by lengthening hours of operation of existing restaurants, but that means more staffing. They can increase the number of gate personnel, maintenance cast members, and folks managing the attractions to ensure that folks are all assisted. We know that entertainment cast members were reduced, and that has an adverse effect in the parks because folks that would be enjoying them are no in queues. The notion that removing entertainment boosts spending is just foreign to me. The shops are crowded, but how many are going over their predetermined budget because they are sick of lines? I am more likely to call it a day, head back to the resort and have a glass of my own wine.
You an I usually agree for the most part, and I agree with many of your points here, but I do think that Disney has dropped a pretty important ball in terms of customer satisfaction with regards to the staffing in the parks. They can and should be booting attendance, but they also should factor how to keep those folks entertained during these incredibly busy weeks.