Check your Delta ressies!!!!

Ok, I called Delta and asked why the schedule keeps changing. Mine did not change today but it did last night. What I was told was this. Not sure how true it is but... "The reason we change the schedules is to try and accomidate as many people as we can". I said please explain. "If someone needs special assistance seating, or if someone adds a family member and wants to sit together we try and accomidate". She then said, "this may result in a schedule change. We may have to move someone to a different flight to keep things in order".

Also she told me that equiptment(planes) may change due to maintance schedule etc. She went on to say that when the flight is booked you might not see as many changes. Then she said this.. "Or you could see more changes when the flight is booked". So i'm not sure exactly why. Just keep an eye on your ressies. I hope this helps.
 
dvc guy said:
The biggest problem with Delta is when they change the flight time by even a minute. You need to call to get your seats back. I notice a 5 minutes change this week for my flight on Jan 1, called and it took 30 minutes to get the seats back, after you get the regular person they tell you that you need to speak to the rebooking department. What re booking ??? same flight and same flight number, same equipment, so here we go again another 10 minutes on hold.

As posted American tells you the time changed, end of process.

Oh well I got a seat on New Years day MCO/LGA for 79.00 :cool1: :cool1:
That's not exactly true. When Delta makes a schedule change, your seats show up as not assigned until you call reservations or the reaccomodation desk and confirm that you want the flight still. USUALLY, your seats are still there and they just need to make them visible online again. Of course, if they change the aircraft or something major, your seats may change. It is more annoying to passengers now because we CAN see seats online. Not too many years ago you had to call central reservations for EVERYTHING. Delta made changes on us twice for our November trip. First they changed the aircraft..which did not really affect anyone...they just moved everyone to the same seats on the new aircraft. Last week they changed the return time by one hour...not a problem for us, but I needed to call to reconfirm the flights, and then I could see the seats again. Even with the one hour change, the reaccomodation desk asked if I wanted to change the flights...there are no other flights remotely close to our flight time, so we stuck with the new time.

It is annoying, but if you monitor your reservations, you can usually stay on top of things.
 
All the changes are just making me more and more nervous. I worry now that after so many changes, will they make another one the night before we leave? We have a morning flight and a change of an hour or two could cause us to miss our flight. I know for sure that this will be our first and last Delta flight. We only booked Delta (the price was not great) because it had the only direct flight out. Now we don't even have that.
 
They changed us again! Guess I'll be on the phone with Delta tomorrow morning so I can find out what our seat assignments are again.
 

SOB, they just changed ours out of ATL again, by one minute!! Lost all of our seats again :badpc: :sad2:

eta- called just now and got them back!! at least they are 24hrs! :cheer2: :banana:
 
I can't believe this. I just checked Friday and everything was fine. Now we got changed by 1 freaking minute on 2 legs of our itinerary and everything is all messed up!

On hold right now to get this sucker fixed...
 
If you read this and other threads, yes, minimal time changes are annoying but "everything" is not messed up. As the poster above is doing, simply CALL the airline. Most likely, 'your' seats are still assigned to you, and the system simply needs to be updated.

To all the posters on these airlines that are making the small changes: before you panic, do you try accessing the airline's website and getting 'your' seats back on your own?
 
When Delta makes even a small change, the choose your seat option under itineraries disappears. You have to call.
 
kaytieeldr said:
If you read this and other threads, yes, minimal time changes are annoying but "everything" is not messed up. As the poster above is doing, simply CALL the airline. Most likely, 'your' seats are still assigned to you, and the system simply needs to be updated.

To all the posters on these airlines that are making the small changes: before you panic, do you try accessing the airline's website and getting 'your' seats back on your own?

With Delta, when you logon, you have no way to make seat assignments or even see what is available. You have to call. It's annoying as it would be faster for me to do it online, if they would just give us access when those changes happen.
 
I just checked again and YUP change #6!!! Argggg all seats GONE!! I am now just getting so used to this that I was laughing. I called DELTA and had to do the seats all over again. I could not do it online until I called. The seats had all been changed again, well on 2 of the 4 flights. I called did a few changes on the phone which is a huge pain because you can't see the seats . After the changes were made I was able to cahnge them all again online myself. We are going to have a huge problem on one leg of the trip but we were going to have problems with this even before they made these changes. Again, I will keep watching. The original flight was supposed to be at 7:20 but now it is at 5:30. I tried checking Jet Blue and Air Tran and other airlines that fly out of our airport to MCO but now the tickets are $$$. Even if I could get my ticket refund from DELTA I can't afford the new tickets. I am so bummed. We are going to have trouble getting the new earlier flight. It is going to be close and it is Dec 22 so I think the airports will be nuts. I am going to pray I can check in online and we can fly through baggage check in. We don't get out of school until 3:30 and then we have to go to airport....this is going to be tough!!!!
 
I'm so glad I found this thread. We haven't flown in ten years and I thought this was normal!!! DELTA is driving me crazy, but thanks to my DIS friends I know I'm not alone. I also thought since we're from New Orleans and flights here are not yet back up to normal (Katrina), that was the problem. I'll know better next year - NO DELTA!!
 
Did my weekly check today and yup, the flights both changed by 2 minutes. So my seats were showing up as not assigned. Had to call and he had my same seats that I had before this changed. Now in the computer they are showing up.

It is aggravating the way they do this, making you call in. I am just glad I learned on these boards to frequently check or I would have had no idea this happens so much. We booked our tix in Feb and I think we have had at least 8-9 changes.

Allyson :)
 
well minute time changes should not result in seat re-assignments! My flight down changed multiple times and went froma 6:30 deaprture to a 8:30 and now back down to 7:15. I arrive about the same time so I am good. My flight back home was a 7:45 non-stop which I booked back in January and they got rid of the late non-stop flight and tried to put us on a 4 pm flight and I called and now we have a stop on the way home but the flight doesn't leave until 7 pm instead of 4 so i get more time in the parks as planned and only lose an hour instead of 4. I don't get home now until after midnight instead of 10:15 but I'm watching to see if they add a late non-stop that I can change back to. I got my ME tickets alreayd and had to call to change the info on them.
 
I'm pretty positive that small incremental time changes are resulting in vacated seat assignments because Delta's system logarithm is set to do that. If it was set to retain them, it would, unless there was an equipment change to a plane with a different seating configuration. Usually when yield mgmt. software vacates seat assignments for a cancellation or an equipment change, it will reassign them based on a matrix that takes into account the FF status of the passenger and the fare class paid. The higher both are, the higher the reassignment priority. If Delta's software is not reassigning at all, it is probably deliberate. Personally, I can't imagine what advantage they feel they are getting out of having to do this many phone transactions, but my guess is that most folks don't bother to check, and when you couple that with the low cost of offshore call centers, it may work out cheaper.

As to the reason that Delta keeps doing this: money. Delta is up against the wall financially, and they are using their yield mgmt. software to squeeze every possible dime out of their operating costs.
 
NotUrsula said:
I'm pretty positive that small incremental time changes are resulting in vacated seat assignments because Delta's system logarithm is set to do that. If it was set to retain them, it would, unless there was an equipment change to a plane with a different seating configuration. Usually when yield mgmt. software vacates seat assignments for a cancellation or an equipment change, it will reassign them based on a matrix that takes into account the FF status of the passenger and the fare class paid. The higher both are, the higher the reassignment priority. If Delta's software is not reassigning at all, it is probably deliberate. Personally, I can't imagine what advantage they feel they are getting out of having to do this many phone transactions, but my guess is that most folks don't bother to check, and when you couple that with the low cost of offshore call centers, it may work out cheaper.

As to the reason that Delta keeps doing this: money. Delta is up against the wall financially, and they are using their yield mgmt. software to squeeze every possible dime out of their operating costs.

I gress with you that for whatever reason Delta's system does not automatically move seat assignments when your time changes even if it is a minute. It cannot be cost effective to make each person call to regain the seats when a Internet click is a lot cheaper.

Your idea that they can move you out of your seat to a better paying passenger make no sense. The computer decides how many seats (overbooking) will be for each flight based-on lots of different facts.
Your theory of higher fares, FF members can come into play when they are in an oversold situation and cannot get volunteers.
 
Whatever it is that makes people lose their seat assignment when the flight time changes by mere minutes - it sure isn't endearing me to Delta! Delta changed the city I fly into from my local airport - which I discovered only when looking at my reservation online. Then a few months later Delta pulled out of my home airport altogether! If not for the fact that I'm using FF miles for a flight at Thanksgiving, I would've cancelled long ago.
 
Your idea that they can move you out of your seat to a better paying passenger make no sense. The computer decides how many seats (overbooking) will be for each flight based-on lots of different facts.

No, they don't move "you" (theoretical you) out of your seat to accomodate a better paying passenger. That's not what I meant, and this isn't about overbooking. The matrix (when there is one) kicks in when there is an equipment change with a different configuration or when two flights are combined. (And yes, I am simplifying, and there are add'l variables, but the two primary factors are usually price and status.)

Ex: Flight 001 is orig. scheduled to be on an MD-80 (14 FC, 128 coach). The flight isn't selling very well, so the equipment is changed to a CRJ-900 with 80 seats (10 FC, 70 coach). Let's say that at the time of the change, 50 seats have been sold, all of them in coach. The old plane had 73 empty seats left to distribute, but this one only has 20 empties. Exit rows can't be preassigned, so there went 4 -- now we're down to 16 empties. The MD-80 had 28 rows of coach seats, mostly 3/2, the CRJ had 14 rows, all 2-2. Obviously, even if the computer did it's dangdest to give people their same-location seat, a lot of those MD-80 locations simply don't exist on the CRJ. When this happens, ALL of the passengers can get tossed back in with no assignment, and the software starts to assign all over again, starting with those passengers who have the highest status and/or have paid the highest fare, and working from front/back with FF preferences factored in. Usually about 75% of the way through the reassignment process, the machine will have no sets of 3 left and very few pairs, so parties will begin to get separated. Normally the person with the best status or the most expensive ticket will get the open seat furthest forward (excluding single middles), and so on, until the program runs out of either empty seats or booked passengers. (Remember that some seats are always held open by the airline and not made eligible for advance booking. Also, someone always will end up in back because of weight distribution needs.)

The same process can also come into play when two flights are combined.
Ex. Flight 001 on airline X is at 3:50 pm, and Flight 002 is at 6 pm, same route. Flight 001 is 60% booked, 002 is only 20% booked. As it turns out, Airline Y really wants to schedule a flight at 6 pm., so it offers airline X a trade, that 6 pm slot for one at, say, 8 am and another at 10 am. OK, sold: Flight 002 is cancelled. Now we have to put those Flight 002 passengers on Flight 001. Obviously, some of them will have reserved a seat on Flight 002 that has already got an occupant on Flight 001. Back to the matrix: now all the passengers originally on Flight 002 are getting new assignments based on price/status. Or, perhaps, the time for Flight 001 changes to 3:51 and it becomes flight 003, and all of the passengers from both flights are redistributed via the matrix, because now it is a totally new flight with a totally new number.
 
Well, mine have changed for the 2nd time this month!! 3 of the flights changed, just by a few minutes, so gotta get back on the phone for new seat assignments....
 















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