Cancellation Policy

Discussion in 'Disney Restaurants' started by mumto4girls, Nov 29, 2013.

  1. mumto4girls

    mumto4girls Earning My Ears

    Dec 29, 2012
    I just saw a thread about the new cancellation policy, but I couldn't see what is is.
    Could someone be kind enough to explain it to me.

    I thought you had to cancel at least 24 hours before a ressie? I have a few for our upcoming trip and do not plan on cancelling (especially after getting up at 6 180days before to score them) but if something did happen I don't want to lose money.
    Thank you so much
  2. Meghatron

    Meghatron DIS Veteran

    Oct 26, 2010
    In execution it appears to be by midnight EST the night before the reservation.

    Sent from my Tricorder using DISBoards
  3. TheRustyScupper

    TheRustyScupper Seeing isn't Believing, Believing is Seeing.

    Aug 8, 2000
    ALL Table Service eateries, both Disney-owned and non-Disney-owned are covered by this policy.

    1) The rule says you are charged $10 per person for "no-show" ADR's.
    . . . penalty applies when none of the party appears for the ADR
    . . . penalty does not apply as long as some guests in party appear
    2) The "no-show" penalty procedure
    . . . podium person lists ADR as no-show (checks "On Hold" box in computer)
    . . . usually after 30-minutes tardiness you are marked as a "no-show"
    . . . once listed as "no-show", your name and number of your guests are listed
    . . . the computer is reviewed by a manager at the end of the operating day
    . . . the eatery manager SOLELY determines whether or not to charge you
    . . . if charged, the cost penalty is on your credit/debit card immediately
    . . . there are NO exceptions for missing ADR's for such things as later flights
    . . . if worried about late/delayed flights, don't book a TS meal until well after arrival time
    3) Exceptions - policy
    . . . penalty is not assessed for cancellations made the day before ADR
    . . . the ADR must be canceled by 11:59pm the previous day to avoid a no-show penalty
    . . . for pre-paid meals, there are 24-48 hour cancel periods (eg. CRT, HDDR, Luau)
    4) Exceptions - not policy, and at manager's discretion
    . . . cancellations for lunch/dinner made early in the same day
    . . . you come to the eatery ANYTIME during the same day and apologize
    . . . a few minutes tardy, podium person usually will not denote you as "On Hold"
    5) Trial Period Backstory
    . . . this was done on a trial-basis for 4-weeks in Epcot
    . . . cut down no-shows by over 75% at Epcot eateries
    . . . Le Cellier cut daily no-shows to 1-page from 2-3 pages
    . . . now a policy, as no-shows greatly can reduce eatery revenue
    . . . a no-show takes a ressie someone else might have kept
    . . . the policy was then trialled for character meals and signature meals
    . . . being so successful, it is not across-the-property for all table service meals

    NOTE: During busy periods, there might be a grace period and late-is-late, and they
    might even cancel your ADR. However, whether the ADR was canceled due to tardiness or
    not, the penalty fee will not be imposed, as long as you showed at the podium.

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