Been in DVC for 5 yrs, and a guide has never called our house....

[two-foxes]

...until today. Just listened to a message from a guide "calling regarding our membership." I will try again to call him back tomorrow, but why in the world would a guide call our house? I double checked our dues...those are paid...we have a stay scheduled for Sept/Oct, but wouldn't that be member services?

Please tell me DVC is not resorting to calling homes to add on points! They do a great job keeping us informed by email of the promotions going on (which we can't afford), but I will be pretty ticked off if they are calling to try to sell me more points....

Why else would a guide call? (and not the guide we bought from...if he is still around...)

 

[McCrae]

We had a similar call to tell us our guide had changed.

 

[two-foxes]

I bet that's what it is, then. I suppose I shouldn't complain when they call to just offer good service!

 

[ImagineerM]

We've only been members since October & I've had 2 different guides call me (one at Christmastime & another last week) but neither were my actual guide, both said the were "calling on Joan's behalf to offer some special pricing."

I'll be interested to hear what happens.

Cheers,
Josh

 

[nytimez]

I rarely hear from my guide by phone... which is exactly how I like it. I think he's knows I'll call if/when I want to add.

 

[disneynutz]

A Guide is a sales person, the end reason for a call is to sell. They would never call if you didn't pay your dues.

When sales are down, they are instructed to reach out to Members based upon information that they have you and the likelihood that you might buy.

Bill

 

[robertdangelo]

We get a call from our guide to our Villa when we're at WDW. It's a customer Care Call & I appreciate him keeping in touch!

 

[DenLo]

We've gotten a call from our guide a few times since we purchased. Mainly to chat. And once to thank us for a referral. We live in Texas and and do not get a referral bonus.

 

[Dizny Dad]

We always get a courtesy call to our villa when visiting the World from our guide. I like that. I have tried 3 or 4 times to visit the center when his message says he will be working and talk with him, but He is ALWAYS busy or had stepped out. The people at the desk always look at me like I'm crazy; they stammer around, call a line or two, look at the computer screen, smile and say, "I'm sorry, Steve is . . . . . . "

Will add that he has always returned our call to our home when a message is left. I like our guide (Steve Tinn).

 

[two-foxes]

A Guide is a sales person, the end reason for a call is to sell. They would never call if you didn't pay your dues.

When sales are down, they are instructed to reach out to Members based upon information that they have you and the likelihood that you might buy.

Bill

One of the things I loved about DVC when we bought is that they give you the facts and figures and allow you to make a decision with no pressure. The product sells itself. Calling me at home when I receive great email and snail mail promos is kind of, in my opinion, turning the tables a bit to that annoying sales pitch that I happily never associated with DVC.

I left him a message, still waiting to hear back, and wondering if it is just that Jerry C. is no longer a guide and this Steve W. who left us a message is....

 

[disneynutz]

One of the things I loved about DVC when we bought is that they give you the facts and figures and allow you to make a decision with no pressure. The product sells itself. Calling me at home when I receive great email and snail mail promos is kind of, in my opinion, turning the tables a bit to that annoying sales pitch that I happily never associated with DVC.

I left him a message, still waiting to hear back, and wondering if it is just that Jerry C. is no longer a guide and this Steve W. who left us a message is....

Greed changes everything in life including Disney and DVD's marketing practices. The more money they make, the more they want. They have changed the way that the ASA's and Guides get paid, opened remote sales centers, and hired contracted sales people in NY. Sales is 80% of their focus, taking care of existing Members, about 20%.

Bill

 

[two-foxes]

Yep, it was just to let us know that we have a new guide. He was super friendly, asked us about our most recent trip (which was forever ago!) and any upcoming trips.

He followed up by saying we will be receiving some info in the mail with his contact info, and he just wanted to take a minute to explain what that would be.

 

[corpcomp]

Actually after three years, I got a call yesterday from DVC Team Satisfaction thanking me for sending in a compliment on a specifc cast member. Amazing that they would call to say thank you rather than just responding to the email. It was a nice touch. In return maybe I'll add on another 1000 points