This is interesting and similar to my situation. I was also told during one of my calls that our refunds were already put back onto a Mastercard, and like you we don't have a Mastercard. They couldn't tell me the last 4 digits either. Other people I talked to said they didn't know anything about a Mastercard refund. I've been told multiple times that a check is on the way 'guaranteed' and months later, nothing.I called Disney AGAIN in regards to refund, waited 45 min on hold and finally got a CM. The last two phone calls to them about two weeks ago, I was told that the escalation team would be calling me in 7-10 business days after they did research on what happened to my refund. Well that has come and gone. So, I called back today for a status on when I'd get a call back and because this is a pattern, not surprisingly I was told that the escalation team doesn't call customers. So the last two people I talked to were incorrect and I have another wasted chunk of time waiting on a call back when no one was going to call me. So today I spent another 1.5 hours on the phone to be told that the refund was sent back to a Mastercard. Well, here is the funny thing, I don't have a Mastercard. No one associated to my account has a Mastercard. So placed back on hold for the CM to reach back out to escalation team to find out again what is going on. I have called over a dozen times since September when I was originally told I would get the refund put back on my Disney Visa and then told a check was sent out and then told neither was correct and then told they would research to find out what is going on and they would call me but no call and then that was incorrect info. When does management get involved at this customer service breakdown? How can you get a different answer every time you call the same customer service number? Who is this "escalation team" that is untouchable like a wizard behind the curtain? I repeat the same things every call and it's like the first time I am saying it. I always thought the saying "pulling my hair out" as being dramatic, but now I get it and want to pull my hair out.