DisBuckMan
DIS Veteran
- Joined
- Apr 14, 2015
Let me start off by saying I have read exactly zero posts in this thread, just passing along my recent experience.
We just returned yesterday from our first trip back to WDW since the shutdown.
Here's how they handled our AP's/renewals.
First...the circumstances:
This was our first trip back since Late Oct/Early November last year. We were supposed to go in late May last year, but of course that trip was cancelled. Our AP's were on a November 16th expiration schedule. We had renewed our AP's last year just after returning from our trip.
So, for basically a year, our AP renewals were showing up in our MDE account as renewal certificates with an expiration date of 12/31/2030. So, here's how our circumstances were handled...
We arrived at Epcot Tuesday, 11/10. When we attempted to enter the park, we were denied access...which we were sort of expecting. They cast member directed us to a ticket booth. When we got to the ticket booth, the cast member saw the circumstances that we had new AP renewals that would expire in 6 days, she didn't feel that was fair (without me saying a word, by the way), so she directed us to Guest Services.
We walked over to GS, and after looking everything over, a very helpful cast member by the name of Phuong told us the the "best" he could do for us is to have us pay the difference in a full price Gold Pass and a renewal Gold Pass...roughly $115 per pass. I honestly felt that this was more than fair, since I was expecting nothing more than a possible credit towards a renewal for the amount of time that WDW was closed.
I'm actually fairly happy with the way they handled it, as I was expecting a much more expensive outcome.
We just returned yesterday from our first trip back to WDW since the shutdown.
Here's how they handled our AP's/renewals.
First...the circumstances:
This was our first trip back since Late Oct/Early November last year. We were supposed to go in late May last year, but of course that trip was cancelled. Our AP's were on a November 16th expiration schedule. We had renewed our AP's last year just after returning from our trip.
So, for basically a year, our AP renewals were showing up in our MDE account as renewal certificates with an expiration date of 12/31/2030. So, here's how our circumstances were handled...
We arrived at Epcot Tuesday, 11/10. When we attempted to enter the park, we were denied access...which we were sort of expecting. They cast member directed us to a ticket booth. When we got to the ticket booth, the cast member saw the circumstances that we had new AP renewals that would expire in 6 days, she didn't feel that was fair (without me saying a word, by the way), so she directed us to Guest Services.
We walked over to GS, and after looking everything over, a very helpful cast member by the name of Phuong told us the the "best" he could do for us is to have us pay the difference in a full price Gold Pass and a renewal Gold Pass...roughly $115 per pass. I honestly felt that this was more than fair, since I was expecting nothing more than a possible credit towards a renewal for the amount of time that WDW was closed.
I'm actually fairly happy with the way they handled it, as I was expecting a much more expensive outcome.