That’s so funny. I received the exact email, but I thought it was due to my email asking them what was going on with the refund, which they already answered in more detail. I guess they figured if they send emails updating everyone it might slow the emails they are receiving asking about the refunds.After canceling at the end of July and requesting a refund received an email yesterday saying the are now refunding me by check which should be received soon in the mail. Just hoping soon mean within the next week and not another 2 months.
I missed our first call, and called back that number and said I had missed a call. I was on hold for less than 10 minutes, and got to a live person. I did have to call back one more time, but ended up with the new Annual passes to activate next year sometime. It was not a 407 number that I had used before...Follow up question for anyone who requested to repurchase their annual passes...What if you miss the phone call? Are you able to call back and speak with someone? Is there a note on my account where I could go to a Guest Relations window and purchase the passes when we arrive on property?
fluff fluff fluff. i have gotten that same email since april. fluff. my last email said 4-6 weeks i will have check. come and gone.
Only time I tried, they told me to call. Your results might vary.Has anyone had any success in contact them through the chat option? I don't have time to sit around for hours on hold at work. Been trying to get them on the chat option. I keep getting that "all of our cast members are busy" message.
Did they say that your pass would be activated that day or when you enter the park? For some reason they said it would be activated that dayAfter calling, and being on hold numerous times, and receiving different information regarding purchasing new AP's after canceling, we decided to go to Disney Springs. We lined up at guest services and asked if we could be put on the waitlist to purchase new AP's. The CM was very cordial and said there was no need, we could purchase new ones right there. Once inside, again CM was extremely helpful and we now have Fl resident AP's. A very smooth transaction.
They activated them immediately. It works for us, we plan on going next week. I didnt ask any questions, I was just so relieved to get them.Did they say that your pass would be activated that day or when you enter the park? For some reason they said it would be activated that day
We purchased new APs over the phone (we were deemed “eligible” having cancelled our APs previously) and received vouchers that are activated upon park entry.Did they say that your pass would be activated that day or when you enter the park? For some reason they said it would be activated that day
Nope - not DVC. I called the Passholder line to inquire, they took my info, and I received a call back two weeks later. We do have a room only reservation for June 2021 - not sure if this impacted our “eligibility”.It seems that DVC members are given that option. By chance are you a DVC member?