We used these folks in Sept. 03, you will have to shuttle to there location to pick up your car, once you get your luggage at baggage claim, you call them and they will instruct you were to meet the shuttle bus at level one. They do try hard to push upgrades and insurance. I did not care much for the transfer and hassle but it's all in what you want to spend. We used Dollar in March being located in the airport makes it so much easier and quicker to get on with your vacation, we will not use an offsite car rental company again. We have ressies with National for August. Have a great trip!!! .