I called the pass holder line and they called me back and I purchased the passes through them. This was around February. We already had multiple trips booked and had tickets for everyone in the traveling party. Maybe I got lucky but I had no issue getting a pass for my wife, whose pass had expired around a year prior
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We have the same issue. DD and I were able to renew our APs this past Jan (exp 9/20 but closure extended to Jan 21) but DH's had exp Sept 19. Tried asking a few different times and was shot down each time. Would love to be able to buy a new AP for him now, and apply the $ spent on the PH we bought for Aug 21 trip.