Annual Pass and DC question

[bunnyfoo]

I just picked up my annual passes from TDS ... except they ordered the wrong ones for me. They forgot to ask for the passes with the Disney Club discount. The manager told me that I would have to pay for the passes in full and when I exchanged them at WDW I could ask them to refund the difference in price between the DC price and the regular price.

Does anyone have any experience with this? I'm pretty upset since it was the store's fault and I even gave them my DC # prior to ordering the passes.

TIA

 

[beattyfamily]

I'm sorry to hear this! I'd be pretty angry myself! I would there should be something you could do. This doesn't seem right or fair. I would have maybe demanded they order the right ones and keep the wrong ones!! I can't believe they did that to you!

I just bought DC AP's and they had the new kind that are large and plastic and always in the store. Then they use a paper with the bar code on it from a 3-ring binder to scan the DC price or non-DC price.

I didn't think they had to order them anymore.

I had my own fiasco with them ringing it up wrong with the DC and then voiding it and telling me my DC card was invalid!!! Then they tried again with a different credit card and it worked but when I got home I had 2 charges on each credit card!!! I still haven't gotten the credit for the first transaction but I am disputing it through my bank.

Good luck!

 

[bunnyfoo]

I'm in Canada so TDS still keeps all of their passes behind the counter. I was told that they don't even keep AP vouchers in the store. I can't believe there's so much trouble with the DC discount... I mean, I renewed it so I could get a discount and now I don't know if it's worth the hassle. I'm going to speak directly with Disney tomorrow to see what they have to say about it.