A Mickeyfan
DIS Legend
- Joined
- May 31, 2000
- Messages
- 10,422
I just called HP, I did not press 3 (or 4 depending on the number you call). I pressed the number for new sales, then the next was for "computers"
I was connected in less than one minute. I explained to the rep what was going on and apologized for pressing the wrong department intentionally. She was more than happy to help me. The first thing she did was to look up my order. YES, I do have an order that will be filled, eventually. No, it is not being shipped out today, and there is no ship date that she can see. She said to disregard any dates that are coming up in the order status site. They are having many problems and the TP's are on back order. As they come in, they will be shipped out in the order the orders were placed. She said that when they are about to be shipped out, we will get an email from HP stating so. Until then, do not go by any dates that show up on the Order Status site. Email's from HP are the only way we will know what is going on.. so.. guys.... forget online checking... no matter what it states, as of now, it is wrong, that is unless you got an updated email from HP confirming it, not the first "confirmation email"... but an actual email with the "tracking number" in the email.. that was her actual wording..
I can rest assure, I will be getting my order, just don't know when. One way to know before the email would be to check with your credit card.. once they charge that, they have had to be placing it on that truck.. and I mean charge, not pending...

I can rest assure, I will be getting my order, just don't know when. One way to know before the email would be to check with your credit card.. once they charge that, they have had to be placing it on that truck.. and I mean charge, not pending...
