Sitting at MCO with three hours to spare, so here's a quick review of my recent stay at BC CL from 5/2 - 5/8 (we stayed an extra night at WL).
1) Not all CL rooms on 5th floor have full balconies. I probably should have realized that, but the last two rooms at the end of the long hallway each have two Juliet balconies.
2) The BC CL staff is not as friendly as the YC CL staff. They looked a little sad at times, rarely said hello or anything, and added little to our vacation. I actually ended up emailing the guest services manger regarding a few other "bizarre" things that happened during our first full day generally unrelated to the CL staff. He ended up finding me in the hallway and we had a very nice conversation but I can say that in my 10 Disney trips and stays as many different hotels, it was the most "bizarre" stay. When we arrived, no one asked to unload luggage from car or to store luggage. In fact, as we stood there waiting for my partner to park the car, someone actually asked if we needed a cab to the airport. Also, no one said goodbye when we left the club level or the hotel on our last day. It just generally felt very unDisney.
3) The rooms definitely lack storage if you use drawers. The last two rooms at the end of thing hallway on the 5th floor are enormous but definitely lack drawer space.
4) You could definitely hear sanding or drilling or thumping in the rooms on the 5th floor during the day. These were the rooms as the end of the long hallway.
5) Online check in and indicating an early arrival did not result in the rooms being ready. Not a major problem but worth noting that we ended up waiting six hours for our rooms.
6) They asked us at the club level check in desk what time we wanted mousekeeping. They didn't come during that time during the first full day. We honestly didn't know that it wasn't a guarantee (no one said so) and one of the club level hostesses actually got a little snotty when my sister, very nicely, asked. Additionally, the mouse keeper didn't know that we had even made that request.
We planned on staying at WL for one additional night after the BC stay. The CMs seemed generally friendlier and happier. Maybe my expectations were ff but I actually ended up getting a portion of one nights' stay refunded to me even though I never asked for it. I emailed the guest services manager because I wanted him to have the feedback so he could address my concerns for future guests.
Thanks for posting this review.
I have heard that the occupancy rates at the Beach Club have been consistently high so that would probably account for the room not being ready.
Generally speaking I am not a fan of the valets at the entrance to the Disney hotels. It is my understanding that the people that stand outside at that desk are NOT Disney employees but rather a group that is subcontracted from an outside company. It can be really hit or miss with those employees and there seems to be no accountability on their behalf to customer service. I know for a fact that the Bell services employees that work INSIDE the hotel are excellent, especially the CMs that work at the Beach Club. I'm not sure why the outside valets are not Disney employees but I really wish they would get their act together with regards to proper customer service.
If you remember the name of that snotty CM I would definitely recommend that you send off an email to guest services describing what happened. More than likely a manager will see that report and the employee will be informed that his/her behavior is a problem and needs to be worked on. It's a small consolation but sending that email will definitely have an impact. Here is the contact information from page one of this thread:
email
wdw.guest.communications@disneyworld.com
or send a letter to:
Walt Disney World Guest Communications
Executive Offices
Post Office Box 10040
Lake Buena Vista, Florida 32830-0040
When you write or email, please include your name, address, phone number and email address.
If it is a comment specific to the Yacht & Beach Club, you can write to the General Manager of the resort (perhaps copy Guest Communications as well):
Mim Flynn, General Manager
Disney's Yacht and Beach Club Resorts
1800 EPCOT Resort Boulevard
Lake Buena Vista, FL 32830
~NM
super new to posting but have been reading this awesome forum for months now! Our trip to YC is next week and was just wondering if anyone has any tips for making the most of it with two little ones (3 year old twins)? 
....but in 21 days I'll be floating in the lazy river at SAB!!!
