2012 Beach and Yacht FAQ, Part 3- Don't Post Here!!! New Thread, November 2012

[gwynne]

What is going on with the negative reviews of BC? I saw one on a thread that sounded so outrageous, wasn't sure if it could be true! Not worried after seeing Pixarmoms beautiful pics but was just curious if housekeeping on a daily basis was difficult. We will be there in Dec.
I have to say, I love this thread. I read it almost everyday. Don't contribute much but I enjoy reading everyone's posts.

I was so reassured by Pixarmom's photos. I hope all is now well at BC.

Ooh, that rumour sounds fun!

Janet-have fun with flat ben. May I add that your blog is so interesting? You've inspired me to pick up knitting needles again, thanks!

~NM
Update: Mom is getting near the end and we all have been spending quality time with her. She is at peace with everything and we are just keeping her comfortable. My Mom is the type of person who is the ultimate caregiver, so she was feeling a little awkward being on the receiving end of all that care. We were able to get her to accept the fact that, just like she got all that satisfaction from taking care of us, we are getting SO MUCH satisfaction from helping her! It's all good and the family has really come together over this. Thanks to everybody who has been keeping us in your thoughts and prayers.

NM, You're in my thoughts and prayers. Your dear mom must so appreciate your gentle, loving presence.

 

[TeenaS]

What is going on with the negative reviews of BC? I saw one on a thread that sounded so outrageous, wasn't sure if it could be true! Not worried after seeing Pixarmoms beautiful pics but was just curious if housekeeping on a daily basis was difficult. We will be there in Dec.
I have to say, I love this thread. I read it almost everyday. Don't contribute much but I enjoy reading everyone's posts.

It's not a BC problem. You can go to any resort, Disney or non-Disney, and get a housekeeper that just doesn't care. It's up to the housekeeper to call in things that need to be fixed. If a housekeeper cleans a room and sees light bulbs out, toilets broken, other things wrong from the existing or previous guest, they call it in. They are also suppose to clean the room perfectly every day. Does it happen in each and every resort (Disney, Hilton, Motel 6, etc.) in each and every room? Absolutely not. The last time we stayed in a room at the BC, we had fantastic room cleaning every day except one. It was obviously a different housekeeper that day. Just as in any job anywhere, you are going to get people that just don't care about the job they do.

If you check into a room and it is not properly cleaned or maintained (when I say maintained, please don't think a room is going to look like a brand new resort every day ... naturally there will be knicks here and there and some marks on the wall, etc. --- but your room should be CLEAN AND WELL MAINTAINED), you should do one of two things. (1) Walk back down to the front desk and ask to speak to a front desk manager and tell them what is wrong and ask to be moved to another room in a different location (since you obviously want to get away from that housekeeper's section) OR (2) call "housekeeping" on your phone from your room and demand that a housekeeping manager be sent to your room ASAP. Don't take no for an answer. When the housekeeping manager comes to your room, show them what is not satisfactory. They will either move you to another room or have it taken care of immediately (depending on what is wrong).

I personally recommend #2 above because the proper housekeeping manager will get to see the problem and hopefully make sure that housekeeper is held responsible.

There isn't a housekeeping problem at the BC any more than there is at any other hotel on or off Disney property. Just as in any job, there are people that just don't care about the job they do. Management can't fix it if they don't know there's a problem. Disney management wants you to have a clean room. They want you to have a fantastic vacation. The housekeeping managers do not know that a room isn't cleaned properly or maintained if they aren't told. By you letting them know and letting them see the problem, they can hold the particular housekeeper responsible.

 

[MickeyT]

Great reply Teena. I did not know proper procedure if I did find a 'bad room'.

We've had wonderful housekeeping and so-so housekeepers before. (Never bad). I think the former far out wiegh the latter but a bad housekeeper experience can and will happen. Same with maintenance, waitress, bellman, etc. But that's why we keep coming back to WDW and Y&BC in particular. Wonderful service and wonderful people!

NM You and your family are in our thoughts and prayers.

 

[outahere]

There isn't a housekeeping problem at the BC any more than there is at any other hotel on or off Disney property. Just as in any job, there are people that just don't care about the job they do. Management can't fix it if they don't know there's a problem. Disney management wants you to have a clean room. They want you to have a fantastic vacation. The housekeeping managers do not know that a room isn't cleaned properly or maintained if they aren't told. By you letting them know and letting them see the problem, they can hold the particular housekeeper responsible.

I agree with you Teena, it does happen just about anywhere. Perhaps the management at YC/BC should start having Housekeeping supervisors go from room to room to check. This would need to be done later in the day, after the housekeepers have had a chance to make up the rooms.

On several of the DCL cruises we've been on, a Housekeeping supervisor would stop by every day to make certain that we were happy with the way our cabin was being serviced. If we weren't in the cabin, they would go in and check for themselves. If nothing else, the housekeepers would know that their work was being looked at and they would have more incentive to do a good job.

 

[TeenaS]

I agree with you Teena, it does happen just about anywhere. Perhaps the management at YC/BC should start having Housekeeping supervisors go from room to room to check. This would need to be done later in the day, after the housekeepers have had a chance to make up the rooms.

On several of the DCL cruises we've been on, a Housekeeping supervisor would stop by every day to make certain that we were happy with the way our cabin was being serviced. If we weren't in the cabin, they would go in and check for themselves. If nothing else, the housekeepers would know that their work was being looked at and they would have more incentive to do a good job.

Unfortunately they would have to hire loads of more housekeeping managers to do that. However, personally ... just my opinion ... but I think there should be "inspectors" that are hired just to inspect rooms every day. Not just at Disney but everywhere. I go to Vegas alot for fun (besides visiting my daughter) and stay in lots of different casinos. I've had spotless rooms and dirty rooms in the same resort. Inspectors would eliminate the problem in my opinion.

 

[cindydare]

Ninja Mom---I've been thinking of you.....sending hugs and prayers.

Cindy

 

[pixarmom]

Great pics pixarmom! Looks like a wonderful room.

If you look across your balcony, on the 5th floor, the last room that has the outside light on is one of our favorite rooms! We had it in 2010 and 2011 and had the room next to it this summer.

Hope you are having a magical trip!

Hi Robyn!!! I thought I identified those rooms across the way as the two deluxe rooms right above Cape May that others have mentioned. They looked wonderful from the outside! Our deluxe room last year was near the quiet pool, and we loved that one too!

Was it so close that you could....say, tie a rope around your refillable mugs and lower them down from your balcony for a refill??

The good thing about using the rope method is that in the morning the CM's can loop bagels and donuts through the holes and onto the rope for a really quick breakfast!

Thanks for the great report! It really put a wag in my tail!

~NM
Update: Mom is getting near the end and we all have been spending quality time with her. She is at peace with everything and we are just keeping her comfortable. My Mom is the type of person who is the ultimate caregiver, so she was feeling a little awkward being on the receiving end of all that care. We were able to get her to accept the fact that, just like she got all that satisfaction from taking care of us, we are getting SO MUCH satisfaction from helping her! It's all good and the family has really come together over this. Thanks to everybody who has been keeping us in your thoughts and prayers.

NM, thanks so much for sharing the update regarding your mom. She sounds like a wonderful person and I'm glad to know that you have the opportunity to spend that quality time with her. You and your family continue to be in our thoughts and prayers.

And of course, I love the idea of sending my refill mug down on a string. Do not be fooled by our photo of Flat Ben near the grey goose slushie. After the photo, I promptly poured that slushie into my refill mug.

Awesome pics pixarmom!!!! Is it possible to be close to the lobby and close to the Epcot side??? (If that makes sense)....that's what I would like to request.

Hi Mousemommy! Thank you! Close to the lobby does end up being a bit further away from the "secret entrance" and Epcot. We've been close to Epcot, close to the lobby and everywhere in between. I've never had a complaint about any location, because there are benefits to each. I just thought that staying non-CL this time, it was nice to be so close to the Marketplace.

My camera was a to do list thing. I kept waiting and waiting to buy one and a dear friend asked me to think of the shots I was letting get away because I was waiting. Grandson loves all sports and we love WDW so what two better subjects to photograph. Had it a year now and still feel like I'm just beginning to learn.

You have our resort strategy down to a T. Marathon Week in January has us trying a 1BR at BLT for four nights, justthe DW and me. Sunday-Wednesday. Then Thursday-Sunday over to a 2BR at BCV. Sisters and Husbands all joining us again. 5th annual. Can't wait.

And then we are doing the West Coast repositioning cruise on the Wonder next May. Then on to Alaska leg the next week. I will have to pm you some questions (ask for tips) as the trip gets closer.

And thanks for all your menu/resort pictures. No telling how many guest you have helped in their planning.

MickeyT, so excited for your trip next summer! We really miss the Wonder and love both California and Alaska, so when you are closer to your trip, please let me know how I can help! I'm originally from California and we visit relatively often, so let me know if I can try to answer questions about anything from the L.A. area/DL to San Francisco.

Love hearing about your marathon plans. That split stay sounds great. I think that's going to be our plan from now on - 1/2 monorail resort and 1/2 Epcot area. We just have to reach consensus on which resorts! I'll always be promoting BC as my favorite, but I know I have to compromise sometimes.

Thank you pixarmom for the MNSSHP report. I am going to check it out since we'll be attending our first in jusult under 3 weeks.

Yay! Kelleigh, really hope you enjoy it as much as we did! We had a pretty relaxed pace and were able to do everything we wanted - but we didn't stand in line for characters (other than a short one for Cruella after the mix & mingle and a short one for Hatter at the end of the night.) You may have mentioned this before, but are you dressing up?

Great pics!

We did this split in May and really enjoyed it. We felt like it was the best of both worlds.

Thanks, 333disneymom! And it sounds like we have more fans of the split stay!

Pixarmom: Those are simply lovely pics. We were on that exact same side in September. My only complaint was hearing those little Disney cleaning mice with leafblowers at 7:30 in the morning out by the back doors.

Hi Miss! Thanks so much! I was up and out on the balcony before the leaf blowing started this time. By 7:30am, we were on our way to DHS. But 7:30am must be the "leaf blowing hour" because that's exactly what happened at CR.

Pixarmom: Wow! I love your pictures! Your room location is absolutely phenomenal! Pixie Dust is alive and well at BC.

Thanks, Catho! And yes, we think so! Over 20 years of BC stays, we haven't experienced any issues with the cleanliness or our room or the resort. And we've really enjoyed every room we've been assigned for different reasons.

pixarmom- fantastic tour around the Beach Club. That IS a great room!!! We had a similar room on our first stay at the BC, overlooking the courtyard. Mark LOVED the people-watching from there.

Thanks, Dee! My husband is the same way - likes to be in the middle of everything (well, in a resort - not necessarily in the park!) Oh, and thanks to those who recommended different places to watch the Packer game last Sunday. He wanted the most lively atmosphere, so he went to ESPN, made a friend and watched the game. And Teena is such a great sport for many reasons!

What is going on with the negative reviews of BC? I saw one on a thread that sounded so outrageous, wasn't sure if it could be true! Not worried after seeing Pixarmoms beautiful pics but was just curious if housekeeping on a daily basis was difficult. We will be there in Dec.
I have to say, I love this thread. I read it almost everyday. Don't contribute much but I enjoy reading everyone's posts.

Hi jasec! As Teena mentioned, it can happen anywhere. But I'm really, well, let's just say focused on cleanliness and room condition and I've not had any complaints about that issue at BC over many stays. I was trying to decide whether I have any objectivity left when it comes to Disney resorts - I do feel like we're paying not only for the room itself, but the location, the service, etc. But we stay in lots of non-Disney resorts - New York, San Francisco, Seattle, D.C., Monterey, Santa Barbara and Chicago over the past year. Anything from Kimptons to the Ritz Carlton - so I do have a basis for comparison and I just haven't experienced the quality problems in Disney resorts that I'm reading about here. Now, I cut CR a little break because of how the building is constructed and limitations I assume exist when they try to renovate a building like that. But even those rooms are clean and well-maintained.

 

[kelleigh1]

Yay! Kelleigh, really hope you enjoy it as much as we did! We had a pretty relaxed pace and were able to do everything we wanted - but we didn't stand in line for characters (other than a short one for Cruella after the mix & mingle and a short one for Hatter at the end of the night.) You may have mentioned this before, but are you dressing up?

We are dressing up. Hubby will be a CSI and I'm going to be a SWAT officer. He is so excited. So am I, but he was like a little kid when we got his costume.

 

[bookgirl]

NM-

Sorry to hear about your mom. I know you guys have been down a difficult road recently and I hope that the time you have with her now is peaceful and a time of love and rememberance. It's hard when the time is near but also settleing when you know it and have time to make it quality time and a time to be just with your family in a meaningful way.

My thoughts are with you.

 

[outahere]

Unfortunately they would have to hire loads of more housekeeping managers to do that. However, personally ... just my opinion ... but I think there should be "inspectors" that are hired just to inspect rooms every day. Not just at Disney but everywhere. I go to Vegas alot for fun (besides visiting my daughter) and stay in lots of different casinos. I've had spotless rooms and dirty rooms in the same resort. Inspectors would eliminate the problem in my opinion.

Teena,

Do they have a "suggestion box" program for CMs at the YC/BC? I think that would be an excellent idea.

Ed

 

[TeenaS]

Teena,

Do they have a "suggestion box" program for CMs at the YC/BC? I think that would be an excellent idea.

Ed

Nope - wish they did. But you can write to guest relations! Can't hurt!

 

[JanetMom]

Janet- May I add that your blog is so interesting? You've inspired me to pick up knitting needles again, thanks!

Ginny - Thanks for the kind words. So nice to hear there is someone out there who enjoys it.

 

[jasec2]

Thanks Teena and Pixarmom! Sounds like it won't be a prob. My husband ( and sons to a lesser degree, they are only 3 and 5) and I are really excited about our Disneytrip in Dec. can't wait to see the BC in person after looking at so many beautiful pics. Only 2 more months to go!

 

[DisneyMomx7]

Hi pixarmom - love, love, love your pictures. I am definitely homesick for BC.

Those two rooms aren't the deluxe rooms - in fact they are now classified as sv cl - used to be gv cl. Go figure.

Our deluxe room was also by the quiet pool - we were in 1557.

Sounds like you had a magical trip!.

NM - thinking of you.

 

[Ninja Mom]

Thank you to everyone for all the kind thoughts. It's really great to come home from the long days at the hospital and relax with a little BC/YC lovin!

Mom is still hanging on but it is obvious she is slowly slipping away. Tonight I took my kids and my Niece and Nephew to the movies to see Hotel Transylvania so my brother and sister in law could spend some time with my mom. It was a really good movie and I couldn't help thinking of the poor CM's at Disney Hotels when an angry mob of 'monsters' in the movie tried to check out 'en mass' from the hotel. The staff of the hotel was made up of zombies and Dracula was the owner/manager. I guess if you have to work in guest relations at a hotel, being a zombie works to your advantage when dealing with the public.

It was a great movie and it even held the attention of my fidgety 3 year old niece. My oldest son said "Mom, when I was that little did I not listen to you like that?" I cracked up laughing because dealing with a 3 year old is like trying to reason with a drunk. They have no interest in doing the sensible thing, it's just party on and they'll deal with any consequences later.



~NM

 

[ClareH37]

Gorgeous photos, they are making me even more excited for my first BC stay this December. I'm not concerned re the recent cleanliness issue posts, all resorts have good and bad reviews, my room is being 'deep cleaned' though due to my health issues, not quite sure what that actually involves but IPO have told me not to worry, and that's good enough for me

 

[Couchy]

I think I have convinced my DH to go to MNSSHP and even dress up
This will be epic . He wants to see Frankenweenie tonight so I proposed going shopping for MNSSHP costumes

 

[kelleigh1]

I think I have convinced my DH to go to MNSSHP and even dress up
This will be epic . He wants to see Frankenweenie tonight so I proposed going shopping for MNSSHP costumes

Where else but Disney can you act like a kid and fit right in?

 

[mickeynut1]

Follow us to our wonderful BC room on the second floor!

Great pics, thanks for sharing . We stayed at the BC some years ago (2003) and loved it. We are booked at the YC for a few nights next summer and I am very excited to try the other side . I'm happy to hear they are (somewhat) expanding the Marketplace menu as that is the one thing that has kept us from going back to the BC or trying another Epcot resort. Other than the CS, we did love the BC and had a great stay, so I'm hoping to love the YC just as much .

Thank you pixarmom for the MNSSHP report. I am going to check it out since we'll be attending our first in jusult under 3 weeks.

You and your DH will have a blast...the parties are so much fun . We have gone to 3 of the Halloween parties and had just as much fun at the 3rd one as we did at the 1st one .

What is going on with the negative reviews of BC? I saw one on a thread that sounded so outrageous, wasn't sure if it could be true! Not worried after seeing Pixarmoms beautiful pics but was just curious if housekeeping on a daily basis was difficult. We will be there in Dec.
I have to say, I love this thread. I read it almost everyday. Don't contribute much but I enjoy reading everyone's posts.

As others have said, I wouldn't worry about it too much. All resorts have their good and bad reports, it happens everywhere. On another note, you will love the BC at Christmas time as the lobby/resort is beautifully decorated .

Thank you to everyone for all the kind thoughts. It's really great to come home from the long days at the hospital and relax with a little BC/YC lovin!

I'm not a regular poster on this thread, but I wanted to say how sorry I am about your mom. Prayers for you and your family .

Gorgeous photos, they are making me even more excited for my first BC stay this December. I'm not concerned re the recent cleanliness issue posts, all resorts have good and bad reviews, my room is being 'deep cleaned' though due to my health issues, not quite sure what that actually involves but IPO have told me not to worry, and that's good enough for me

Have a great trip. The BC is very festive during the holidays and the lobby is just beautiful at Christmas .

I think I have convinced my DH to go to MNSSHP and even dress up
This will be epic . He wants to see Frankenweenie tonight so I proposed going shopping for MNSSHP costumes

Have a great time .

 

[JanetMom]

Thank you to everyone for all the kind thoughts. It's really great to come home from the long days at the hospital and relax with a little BC/YC lovin!

Mom is still hanging on but it is obvious she is slowly slipping away. Tonight I took my kids and my Niece and Nephew to the movies to see Hotel Transylvania so my brother and sister in law could spend some time with my mom. It was a really good movie and I couldn't help thinking of the poor CM's at Disney Hotels when an angry mob of 'monsters' in the movie tried to check out 'en mass' from the hotel. The staff of the hotel was made up of zombies and Dracula was the owner/manager. I guess if you have to work in guest relations at a hotel, being a zombie works to your advantage when dealing with the public.

It was a great movie and it even held the attention of my fidgety 3 year old niece. My oldest son said "Mom, when I was that little did I not listen to you like that?" I cracked up laughing because dealing with a 3 year old is like trying to reason with a drunk. They have no interest in doing the sensible thing, it's just party on and they'll deal with any consequences later.



~NM

Always nice to take a break, during stressful times, and just have some fun.

And it is always nice to see our children grow older and look back at the way they must have been when they were young. I love comparing a 3-year old to a drunk - so true.