i sound like a total whiner but I just sent this email to WDW guest services. I don't expect to hear a thing about it (or that I will get a canned response about improving guest experience or something) but I just had to express my disappointment.
I'm just writing to tell you how disappointed I am that you are removing the main street electrical parade from the Magic Kingdom for the holiday season.
I have been a DVC member since 1999 but when I got a divorce in 2010 I thought that I would never as a single mother be able to afford to go to walt disney world again. However it was the one asset from our marriage that we retained and after 4 years of saving up money, I was able to take my then 6 year old son to walt disney world for the most magical trip ever of the many trips I have taken. He has numerous issues (as many kids nowadays do) and is on the autism spectrum, has ADHD, and struggles at school and with friendships and relationships outside and I am a single mother working full time who never seems to have enough time for anything and is always stressed by work and dealing with my son's issues. It was amazing being able to have a trip where there were no worries for either of us and although I have taken many many many walt disney world vacations in my life, it is the best vacation I have ever taken. The brightest memory we have of that trip was standing in the pouring rain watching the main street electrical parade because we wanted to see the parade that badly and the rain rolled in at the last minute and my normally inflexible son was so enthralled that he dealt with the sensory overload of having thousands of drops of rain pour over him. At the end of that trip my son sobbed that it was over and I promised him I'd take him back in 2 years.
That trip is finally coming up this December. We have been talking about it and planning it since I could book my DVC room at 11 months and I have been squirreling away money to pay for it for a year before that. Yes, the main street electrical parade is just one part of the trip, but it was one of the most highly anticipated parts of our trip - one that I went through extraordinary measures to plan for my son including finding a way to be able to stay at a monorail resort so that he would not have a meltdown by a long and complicated travel to the hotel at the end of a long night due to his difficulty with transitions. We are both very very disappointed that there will be no magic of a nighttime light parade at walt disney world after anticipating it for so long.
To say that this last minute decision to cancel the parade right before the busy holiday season is a confusing and disappointing one to many disney fans is an understatement.
I don't expect that this email will have any effect whatsoever but please do not insult me by sending me some canned response about improving guest experience. This is not an improvement. This is a heartbreaking disappointment for disney fans far and wide who have been saving for and planning their trips for months if not years. I know that this is a business and the decision was made for financial ones but you should know the impact of your decision on your guests.
Lisa Firstenberg
longstanding loyal disney fan who has yet to break the news to her son, who is a longstanding loyal disney fan in the making