Would I have had any options?

[Tamar]

I made a reservation for someone else with a check-in day of Labor Day. Last Friday I just happened to check my personal email from work, and found out that she had a sick child and that she wanted to change the reservation. I was able to move it since I got the message during the day on Friday, but if I hadn't gotten it until Friday evening...would there have been any way to reschedule the reservation? Can we call the resort directly in that case, or would the whole 5 day reservation have been forfeited?

 

[RobDoc]

DVC resorts have limited ability to access DVC account information at times when MS is closed for such transactions.

Many have reported success adding dates to a reservation or even cancelling a reservation by calling the resort directly. I don't think they can handle banking/borrowing or transfers, but should ben able to assist with something like your question.

 

[JudithM]

I think the frontdesk CMs will help the best they can on nights & weekends with the limited membership info they have. I think they contact Member Services on the next working day. I know this is how an emergency extended stay was handled for a friend/DVC member earlier this year.

 

[Dean]

The proper approach is to contact the resort if MS is closed.

 

[Tamar]

Thanks for the information all. I am confused that this question got moved out of the "planning" forum as it is about planning a reservation, but I guess I'll figure it out eventually.