Why did they cancel my fastpass?

[mom2rtk]

The original "lock it in" comment is just part of the absurdity. I suppose I could have included that one too.

I guess it comes down to focusing on the .1% of the times in which something doesn't work as intended instead of the 99.9% that it does.

And saying that guests are locked in is completely absurd, because they can change those plans whenever they want without penalty, except for things like the the one day ADR penalty.

Then Disney probably should not have kicked off the FP+ campaign with those commercials telling people to "lock in" their favorite rides.

 

[Cormoran]

The original "lock it in" comment is just part of the absurdity. I suppose I could have included that one too.

I guess it comes down to focusing on the .1% of the times in which something doesn't work as intended instead of the 99.9% that it does.

And saying that guests are locked in is completely absurd, because they can change those plans whenever they want without penalty, except for things like the the one day ADR penalty.

I think you should take up your "Lock-it" issues with Disney, since they were the ones using the phrase when trying to sell FP+.

 

[Candleshoe]

I would also designate it a management problem.

If Space needed an emergency refurb it would be happening now.

If it's pushed out, then there was a management decision as to when. So why not at 61 days later than the decision?

If management is bothered by the 60 day constraint, then they need to move OUR window in.

I don't have an issue with emergency refurbs. I'm more than happy that they prioritize making us safe. But if this is an emergency do they not care about the people riding between now and April?!

They need to change the window from 60/30 to 40/30 or 30/20. IMO.

 

[cakebaker]

Lots of hyperbole this morning.

Agreed.

 

[Cormoran]

The original "lock it in" comment is just part of the absurdity. I suppose I could have included that one too.

I guess it comes down to focusing on the .1% of the times in which something doesn't work as intended instead of the 99.9% that it does.

And saying that guests are locked in is completely absurd, because they can change those plans whenever they want without penalty, except for things like the the one day ADR penalty.

So now that you know Loc-it Disney's original FP+ campaign, do you still think it's absurd? Or are you looking for a way to excuse Disney's not so last minute changes?

 

[BSmithington]

So now that you know Loc-it Disney's original FP+ campaign, do you still think it's absurd? Or are you looking for a way to excuse Disney's not so last minute changes?

It's not an excuse. Disney is making a business decision that should ultimately increase shareholder value. If the closure does not effect the stock price then we have no reason to be upset.

 

[cakebaker]

I think you should take up your "Lock-it" issues with Disney, since they were the ones using the phrase when trying to sell FP+.

In the context that it's being used, it is ridiculous. You are not locked into anything. You may change it whenever you want or not use it at all. We should also remember that all rides are subject to availability and guests are not guaranteed they will be able to ride anything.

 

[Angel Ariel]

The original "lock it in" comment is just part of the absurdity. I suppose I could have included that one too.

The original "lock it in" comment was referencing Disney's own marketing videos and promos that specifically used the "lock it in" terminology in reference to using fp+. Why is it absurd to reference a point Disney has made in their own marketing?

 

[Cormoran]

In the context that it's being used, it is ridiculous. You are not locked into anything. You may change it whenever you want or not use it at all. We should also remember that all rides are subject to availability and guests are not guaranteed they will be able to ride anything.

Funny thing is, Disney used the Loc-It terminology. Maybe they shouldn't have, since as you say, the rides a subject to availability. But once again , Disney is responsible using the phrase, I was just responding to a poster who mentioned the ad campaign. It may be an absurd ad campaign, but that's an issue you should discuss with Disney, not with me.

 

[Cormoran]

It's not an excuse. Disney is making a business decision that should ultimately increase shareholder value. If the closure does not effect the stock price then we have no reason to be upset.

You're absolutely right. I just wonder how long it will be before Disney's business decisions start effecting their bottom line. Maybe never.

 

[cakebaker]

Funny thing is, Disney used the Loc-It terminology. Maybe they shouldn't have, since as you say, the rides a subject to availability. But once again , Disney is responsible using the phrase, I was just responding to a poster who mentioned the ad campaign. It may be an absurd ad campaign, but that's an issue you should discuss with Disney, not with me.

You can lock in- subject to their terms. I have no issue with their ad campaign at all. But if anyone thought it was actually a contractual lock that you couldn't get out of- they were wrong.

 

[Cormoran]

You can lock in- subject to their terms.

I love it! That is perfect. Maybe for their next ad campaigne That 's what they should use.

 

[cakebaker]

I love it! That is perfect.

It is- really. One should clearly understand the terms you accept when you buy a ticket at WDW.

 

[juliekzp]

I'm asking because I'm not familiar with dealing with autism issues- but what do you do when a ride goes down unexpectedly while you're there? And isn't it better that you know in advance rather than it happen without notice at all?

We've never had a ride go down unexpectedly for the entire time we're there, but I guess we'd have to deal with it. And yes it's better to know in advance, but for this trip (a special trip for just him and me), I will change it to the following weekend if it means Space Mountain or not.

 

[Cormoran]

We've never had a ride go down unexpectedly for the entire time we're there, but I guess we'd have to deal with it. And yes it's better to know in advance, but for this trip (a special trip for just him and me), I will change it to the following weekend if it means Space Mountain or not.

I'm glad you're able to change your plans.

 

[JimmyV]

I love it! That is perfect. Maybe for their next ad campaigne That 's what they should use.

Disney just released its latest collectible Magic Band........

 

[wisblue]

The original "lock it in" comment was referencing Disney's own marketing videos and promos that specifically used the "lock it in" terminology in reference to using fp+. Why is it absurd to reference a point Disney has made in their own marketing?

The real absurdity is the follow up comments that guests are locked in, which is why I focused on those.

I accept advertising campaigns for what they are and also understand that service delivery is never 100%.

Yesterday the iTunes and Apple App stores were down for several hours. Do I expect Apple's advertising materials to tell me that might happen? When I make plane reservations, do they specifically tell me that the flights might be oversold or that they might make changes to the schedule?

I really think people need to put this into perspective and not treat it like Disney doesn't care about its customers. If they didn't care I don't think they would send notice in advance and wouldn't try to provide some compensation or accommodation for people who feel like they were inconvenienced by it.

 

[wisblue]

Funny thing is, Disney used the Loc-It terminology. Maybe they shouldn't have, since as you say, the rides a subject to availability. But once again , Disney is responsible using the phrase, I was just responding to a poster who mentioned the ad campaign. It may be an absurd ad campaign, but that's an issue you should discuss with Disney, not with me.

The absurd comment is your response that guests are locked in.

Maybe you should explain what you are locked into when you make a FP reservation.

 

[juliekzp]

Where does Disney post it's official refurb dates? I can only ever find them on 3rd party websites.

 

[Cormoran]

Disney just released its latest collectible Magic Band........

I love these. Do they have a pair with frozen characters on them?