Why did they cancel my fastpass?

[Cormoran]

Could you tell us why the ride is being taken down inside the 60 day window? I can't. I'm going to assume it's because it has to be done and that had it come up before 60 days, they would've scheduled it. I can't begin to tell you what circumstances would cause that because I'm not an expert in these things and neither is anyone else here. You can choose to believe they did it just because they don't care if they make their guests unhappy, but that's the only other reason. Either it couldn't be avoided or they don't care. There's no other reason. You choose the latter, I choose the former.

This definitely falls under the category of stuff happens. Adjust, move on. I think they ought to give those affected a 4th fp. I think it should be more uniformly applied rather than people having to call and press for it. But it only affects those at 60 days out, no off site guests are affected as far as scheduling in advance, and there's plenty of availability for other choices. Even SDMT for some. I'm sure it's frustrating. I was very disappointed to find that POC is going to be down while we're there. I was very disappointed on our last trip because the Tiki Room was down without notice our entire trip- I had planned a great deal on seeing it with my grandson for his first time. But a few minutes of whining and I moved on.

One can make the argument that it's things like this that prove a 60 day window is bad. I might agree if this happened constantly, but it doesn't. There may be another example of this recently, but other than a glitch with A&E that was corrected, I don't recall it.
But stuff happens. This is irritating, but it's not a let's dump FP+ or get rid of the 60 day window worthy.

Wow, you quoted me but then made your own inferences that were totally unrelated to my original post. This is what I posted:

Obviously, this was not an emergency. If it was, I don't think anyone would have an issue. But guests are expected to make ride reservations 60 days out. Do you really think it is too much to expect Disney to plan maintenance closures prior to the 60 day window opening? This is poor customer service, and there is really no excuse for this.

Again, I don't think it is too much to expect that Disney would remove a ride from the FP+ selections prior to the 60 day window for a scheduled maintenance.

 

[Angel Ariel]

Could you tell us why the ride is being taken down inside the 60 day window? I can't. I'm going to assume it's because it has to be done and that had it come up before 60 days, they would've scheduled it. I can't begin to tell you what circumstances would cause that because I'm not an expert in these things and neither is anyone else here. You can choose to believe they did it just because they don't care if they make their guests unhappy, but that's the only other reason. Either it couldn't be avoided or they don't care. There's no other reason. You choose the latter, I choose the former.

Why they took it down is really immaterial, IMO. It is how they are addressing the fact that it will.be down that is bothering me. People are only finding out about it because their fp+ is being cancelled. Disney, at least as of the most recent posts I've read in this thread, has not yet made this closure public. That's a problem for a myriad of people - including those offsite who aren't on the DIS. Hopefully Disney will make it public before the 30 day window, but if they don't, how are these guests supposed to know about it to plan around it, especially if the system is still letting you book fp+ for the days that they apparently aren't sure if it will be open or not?

I think they ought to give those affected a 4th fp. I think it should be more uniformly applied rather than people having to call and press for it.

If Disney were doing this across the board, or the email cancelling the fp+ had been sent with an anytime fp+ attached, I don't think people would.be having the same reaction right now.

 

[Jennasis]

So mich for the "lock it in" idea. Remember that campaign early on with FP+ LOL?

 

[wisblue]

That discussion was carried forward in post 108. You might want to finish the thread before jumping in next time.

I did read the whole thread, but I didn't realize that your later comments in post 108 were meant to completely replace your earlier comments. I thought that that was just an additional point, not the only point you were making in this thread.

 

[Cormoran]

So mich for the "lock it in" idea. Remember that campaign early on with FP+ LOL?

Well, it is locked in on the guest's part. From Disney's side? Not so much.

 

[mom2rtk]

I did read the whole thread, but I didn't realize that your later comments in post 108 were meant to completely replace your earlier comments. I thought that that was just an additional point, not the only point you were making in this thread.

It was part of a back and forth with Lisa loves Pooh on the matter.

 

[mom2rtk]

Well, it is locked in on the guest's part. From Disney's side? Not so much.

Yep. That.

 

[cakebaker]

Again, I don't think it is too much to expect that Disney would remove a ride from the FP+ selections prior to the 60 day window for a scheduled maintenance.

What I said in response to your claim that it's poor customer service because it wasn't annnounced prior to 60 days was...

"I'm going to assume it's because it has to be done and that had it come up before 60 days, they would've scheduled it. I can't begin to tell you what circumstances would cause that because I'm not an expert in these things and neither is anyone else here."

Perhaps the issue, whatever it is, only came up after the 60 day window opened. And it's something that must be done for whatever reason, we do not know.

 

[hpriamson]

So I called Disney back again, and politely but directly requested a 4th FP. The CM (who BTW was still saying SM will be down 4/20-4/28), was surprised I didn't already have one - he said he thought they were giving out 4th FP's automatically. He put me on hold, then transferred me to someone else, who did set me up with a 4th FP. So I *strongly* recommend everyone who got cancelled call them back (I used the phone number in the email) and ask for a 4th FP.

I just checked MDE, and while the CM on the phone said she was setting me up with a specific ride and time, the itinerary page on MDE is showing it as "Select One Experience" at that time. I wonder if that means I can use it for anything I want?

 

[MermaidMommy]

Could you tell us why the ride is being taken down inside the 60 day window? I can't. I'm going to assume it's because it has to be done and that had it come up before 60 days, they would've scheduled it. I can't begin to tell you what circumstances would cause that because I'm not an expert in these things and neither is anyone else here. You can choose to believe they did it just because they don't care if they make their guests unhappy, but that's the only other reason. Either it couldn't be avoided or they don't care. There's no other reason. You choose the latter, I choose the former.

This definitely falls under the category of stuff happens. Adjust, move on. I think they ought to give those affected a 4th fp. I think it should be more uniformly applied rather than people having to call and press for it. But it only affects those at 60 days out, no off site guests are affected as far as scheduling in advance, and there's plenty of availability for other choices. Even SDMT for some. I'm sure it's frustrating. I was very disappointed to find that POC is going to be down while we're there. I was very disappointed on our last trip because the Tiki Room was down without notice our entire trip- I had planned a great deal on seeing it with my grandson for his first time. But a few minutes of whining and I moved on.

One can make the argument that it's things like this that prove a 60 day window is bad. I might agree if this happened constantly, but it doesn't. There may be another example of this recently, but other than a glitch with A&E that was corrected, I don't recall it.
But stuff happens. This is irritating, but it's not a let's dump FP+ or get rid of the 60 day window worthy.

But they have done this on other rides recently. People with PeterPan and Buzz FP's for early March had their FP's replaced with other rides less than 30 days in advance. Again, there was no notice from Disney. Since those rides aren't as popular as Space, there wasn't as much discussion about them, but there was talk about it on the DIS. There's no evidence at all to point to the closures being unavoidable due to an emergency -- you might want to believe that, but it seems like Disney just doesn't care.

 

[mom2rtk]

So I called Disney back again, and politely but directly requested a 4th FP. The CM (who BTW was still saying SM will be down 4/20-4/28), was surprised I didn't already have one - he said he thought they were giving out 4th FP's automatically. He put me on hold, then transferred me to someone else, who did set me up with a 4th FP. So I *strongly* recommend everyone who got cancelled call them back (I used the phone number in the email) and ask for a 4th FP.

I just checked MDE, and while the CM on the phone said she was setting me up with a specific ride and time, the itinerary page on MDE is showing it as "Select One Experience" at that time. I wonder if that means I can use it for anything I want?

That's good news! I wish they had automatically done that for you, but I'm so glad you got it done!

 

[Cormoran]

What I said in response to your claim that it's poor customer service because it wasn't annnounced prior to 60 days was...

"I'm going to assume it's because it has to be done and that had it come up before 60 days, they would've scheduled it. I can't begin to tell you what circumstances would cause that because I'm not an expert in these things and neither is anyone else here."

Perhaps the issue, whatever it is, only came up after the 60 day window opened. And it's something that must be done for whatever reason, we do not know.

If this were true, why isn't it closed now? If the maintenance can be delayed for 45 days, why can't it be delayed for 70 days? As I said, customer service is no longer a priority. If it were, then people wouldn't be experiencing the FP+ switcheroo.

 

[Lisa loves Pooh]

Residency is irrelevant. Bringing it up is fallacious at best.

There are plenty of guests traveling from all over the country and the world who will NOT be making their FP+ selections until 30 days out because they are not staying on site. The time to do that has not arrived, yet.

So copping out an explanation of "well, you're local" is a poor attempt at trying to inflate the loss of one ride into a great tragedy that it is not.

So all those off site guests who come in droves who will be there, they will also be disappointed that there is no Space Mountain. But on site guests still maintain an advantage to coordinate their plans to make up for the loss of one ride.

Apparently it needs to be said, though, is that all things at Disney are subject to change. FP+ never guaranteed rides would not need to be maintained or never close or not break.

And if anyone cares to note, I do not feel the solution was adequate--a 4th FP would have been good. Though Angel Ariel's solution of an anytime FP+ is better.

 

[mom2rtk]

So copping out an explanation of "well, you're local" is a poor attempt at trying to inflate the loss of one ride into a great tragedy that it is not.

Perhaps you can point me to the post where this was equated to a "great tragedy"?

 

[collcass]

Disclaimer: I did not read the entire thread. I am simply expressing my opinion.

It always stinks to have a ride go down, but it also makes it worse when the closure is announced within the 60 mark given the way the new FP+ system works. Being given a Speedway FP instead would definitely grit on my nerves, however, it is what it is, iykwim?

I would venture a guess that there is a reason behind the closure and that, given the large portion of the country on spring break in March followed by the Easter holiday, the April date was chosen for lower crowds. Yes, most of New England has break the last few weeks of April, but the crowd levels are still lower.

Regardless, it is annoying & I totally get it. We booked a bkfst at 1900 PF specifically to meet my favorite character. He wasn't there that day and I was crushed. LOL. I must have been visibly upset because the manager actually came over to us. lol

 

[Cormoran]

Residency is irrelevant. Bringing it up is fallacious at best.

Residency becomes relevant when you attempt to trivialize the loss of a FP reservation. For someone who can return to the park at any time, the loss of a FP+ may be trivial. But for someone like me who spends $5,000 on a WDW trip it's not. I expect my FP+ reservations to be locked in, unless there is some sort of ride malfunction. I don't expect every ride to be up and running when I visit the parks, but I do expect FP+ rides that are scheduled for maintenance to be removed from the FP+ pool prior to the 60 day window. I don't think this is an outrageous expectation.

 

[cakebaker]

If this were true, why isn't it closed now? If the maintenance can be delayed for 45 days, why can't it be delayed for 70 days?

I don't know. I'm not a ride maintenance expert. I could make wild guesses, but I don't see the point since I really don't know and neither do you. The question is, do you adopt the most negative possible reason why they don't wait or do you choose to believe you don't have a clue why they did it, but that it's probably because it was the best option available to them that impacted the fewest guests.

The worst that has happened here, is that people who will be there while the ride is down, won't get to ride it. That's going to happen whenever they choose to close it. Availability is still there 45 days out for almost everything. So really, the only ones who can claim more of a loss than just not getting to ride that ride are ones who for some reason would prefer it over SDMT and didn't schedule SDMT at all- and even that is available right - but may have some difficulty with exact times. I'm guessing not too many people who want to ride SDMT don't a FP+ for it ahead of time.

It is not a massive problem- an extra fp+ is probably all that's called for to make up for it. And I've already said they should've done that upfront.

 

[sharona]

The bottom line is that WDW is expecting you to commit to your schedule (which parks, which ADRs, which rides) 60 days out. You should be able to expect them to do the same.

 

[Ozzygirl]

As of right now I still have my 4/25 FP for SM in MDE and no email yet cancelling.....

 

[mesaboy2]

The bottom line is that WDW is expecting you to commit to your schedule (which parks, which ADRs, which rides) 60 days out. You should be able to expect them to do the same.

Short, simple, and to the precise and salient point of many.