Why did they cancel my fastpass?

[hpriamson]

I'll throw my two cents in.
5- Yes Disney could and should communicate better and all CM's that answer the phones should know everything about every question you have. For the most part with rare exception the world doesn't work this way. We would like to have the right answer every time, and a consistent message to its guests or customers. I don't know of a business out there that has everything together. I know my employer doesn't, and most don't. I would imagine the potential quantity of emails and other pieces of communication internally can almost be paralyzing. There probably is a process prior to communication going out and who it goes out to which delays it going out. Should we expect accurate information sure, is it going to happen all the time, probably not. There are numerous studies on effective internal and external business communication; each one probably giving a different answer.

6- If you want to use this as the sky is falling and FP+ is the equivalent to the end of mankind and Disney will never be the same and Walt wouldn't let this happen, CM's don't care, mgt doesn't care, and its all greed, and President Putin is behind it and so on no one is stopping you.

7- If you think it will ruin your trip or your day, I can pretty much gtd it will. If you can let it go you'll probably still have a little bit of fun

5 - I honestly don't think it's too much to ask that if a park is going to close down one of their top rides, and send emails out to customers about it, along with a phone number to call if they have any questions, they first inform the CSRs who will be answering that phone number.

6 & 7 - I don't believe anyone in this thread has said anything like that, except perhaps in jest.

Who knows? This may be the first time since FP+ has started that they've done this - scheduled a refurb closing after FP reservations have already been made, but far enough out that it's clearly not an emergency. But I'm pretty sure that if the original emails had said "The ride will be closing for refurbishment from April 20-23", and the CSRs had been notified of that, this thread wouldn't be 13 pages long.

ETA: 14 pages long.

 

[gdrj]

5 - I honestly don't think it's too much to ask that if a park is going to close down one of their top rides, and send emails out to customers about it, along with a phone number to call if they have any questions, they first inform the CSRs who will be answering that phone number.

6 & 7 - I don't believe anyone in this thread has said anything like that, except perhaps in jest.

Who knows? This may be the first time since FP+ has started that they've done this - scheduled a refurb closing after FP reservations have already been made, but far enough out that it's clearly not an emergency. But I'm pretty sure that if the original emails had said "The ride will be closing for refurbishment from April 20-23", and the CSRs had been notified of that, this thread wouldn't be 13 pages long.

ETA: 14 pages long.

I agree with you. What I was saying with # 5 is that we should expect timely communication but most if not all companies have issues with timely communication and have a process to get that info out. Not defending it just being realistic.

With 6 & 7 it was hyperbole/jest as well. I think 14 pages kind of deserves a bit of embellishment.

 

[larryz]

6- If you want to use this as the sky is falling and FP+ is the equivalent to the end of mankind and Disney will never be the same and Walt wouldn't let this happen, CM's don't care, mgt doesn't care, and its all greed, and President Putin is behind it and so on no one is stopping you.

Wow. I didn't even consider the International Communist Conspiracy theory...

 

[Rebekkap]

This is another reason to hate FP+. Under the old system, we showed up and we went for what we wanted that morning based upon what we knew to be open. This planning ahead for rides, shows, food, tours, parties, poop breaks, shoe retie, water break, you name it is ridiculous. It is more ridiculous that you would be given such a sad little FP when you had a headliner booked. Is the group that does this based in India like some tech support team for Dell?

FYI, that comes across as more than a little racist.

 

[Rebekkap]

No - even those things people are discussing on the community board are first-world problems. By definition. Because we live in a first-world country.

Trouble with your day care provider? First-world problem. Sexual harassment by your boss? First world problem. Finding out you need a root canal? First world problem. Kid involved with drugs? First world problem.

"First world problem" is not synonymous with "unimportant." So stupid the way people use that expression.

If you want to discuss your issues finding potable water or all the recent local deaths from malaria you might want to find another forum.

Er, they have bosses who sexually harass people and drugs in the developing world as well. Those are not first world problems. Needing a root canal is not a first world problem either. Not enjoying having a root canal (rather than not being able to afford or access a dentist) is a first world problem. About the only one you've listed that's actually a first world problem is your day care provider, and even that's borderline (though care arrangements in developing countries tend to be less formal).

 

[mom2rtk]

Heads up everyone:

http://www.disboards.com/threads/space-mountain-closure.3388795/page-2


It seems maybe Space won't be closed on those dates. Log into MDE and check to see if Space is now available. Oh scratch that. Log into MDE when it's functioning again...........

 

[Cormoran]

Heads up everyone:

http://www.disboards.com/threads/space-mountain-closure.3388795/page-2


It seems maybe Space won't be closed on those dates. Log into MDE and check to see if Space is now available. Oh scratch that. Log into MDE when it's functioning again...........

Remember the guest experience is always of primary importance. Disney must have had a very good reason for rescinding FP+ reservations and scheduling maintenance for Space Mountain on those dates. We know it wasn't an emergency, since the attraction was not immediately closed.

Now, Disney has decided that the attraction does not need the maintenance. So all of those people who lost their FP's can now try re-booking them. Of course, they'll have to wait until the website is functioning again!

Isn't it fabulous?

 

[hpriamson]

As mesaboy2 said in another thread, I'm not going to fully trust the information on MDE today, considering the system crash. I did move my FP back to Space Mountain, but I won't believe the ride is really open until my butt hits the seat.

 

[Leanne300383]

I've managed to change my fast passes back to space mountain for 20th and 23rd april, after disney cancelling my passes back in March. Hopefully it is open

 

[hpriamson]

So now I find that my personalized touring plan on touringplans.com won't let me put back Space Mountain, because "Space Mountain is closed for your current plan date." I'll happily admit that's a first world problem though.

 

[mom2rtk]

So now I find that my personalized touring plan on touringplans.com won't let me put back Space Mountain, because "Space Mountain is closed for your current plan date." I'll happily admit that's a first world problem though.

It's a Disney planning site. They're ALL first world problems.

 

[goofy Jr. 88]

Just got my SM Fastpass back for Tuesday April 21. Not sure why MDE let me re-book it, but I'm not gonna complain... unless they take it away again lol

 

[jmkjr72]

Yes I can understand some things are going to go wrong and you will have to have a short repair that happens in the 60 days or less window

But then you take the recent removal of capt eo Granted it's only a lower tier fp but you can't tell me that onlyrics 30 days out the had no idea that this movie was coming out and that we shoup run a preview of it

 

[sharona]

Well, just changed my Splash FP to Space for 4/24. When I booked there was nothing for Space at 30 days out because it was the first day open after the mini close but this latest change has opened up availability on my day too. For those who contributed to my How rough on the back is Space thread - I guess my decision has been made, I'm going to give it a try. This plan works much better for us since we can now make a loop from Frontierland to Fantasyland and then over to Tomorrowland.