Keep checking. I cannot stress this enough. I know it is numerous long distance calls, and numerous times being on hold waiting for then next available agent...but I called three times, talked to three different agents, and the third time was the charm. I know it is crazy to think how can this be, it is the same system they are looking at, but I don't know how fast things change in the system, but I got the rate with the third CRO. So if you have the time and patience....keep trying...you may still get it.
Good Luck!!