Thanks! I'll have to go and look for the 'battle of the concierge' thread, I didn't realize there was one!
I'll also venture over to Deb Will's site and see what she has to say!
I'm hoping to surprise my Mom with a trip to WDW, she hasn't been in 20 years! She has always stayed at the Polynesian (not concierge) and I'd love it to make it the best time she's ever had, as it will probably be her last trip to WDW.