Well... he's not necessarily wrong. The crowds are more significantly in the last few years than they were 10-15 years ago (and I have tons of pictures to prove it). When we went with our kids when they were little, the parks were regularly open to midnight or later, and you could pretty much guarantee late crowds in the evening. We'd often get up, go morning to early afternoon, go back to hotels and for naps, then go out for dinner and hit the parks again until we were ready to collapse. We loved the evenings for the sparse crowds, especially as those "extra hours" were resort guests only and much less crowded (AND FREE). And they had great things like the ice cream social with characters that went by the wayside (and we won't even talk about the tragedy of closing the Adventurer's Club!). We had found that over time, many of the things we loved became "pay extra for" which definitely took away from the experience, and we realized that to have the same experiences that we did when our kids were little, we'd need to pay a LOT of extra money for those experiences. And that's on top of how crazy high ticket and hotel prices had raised over the last 10-15 years.
That said, I love Disney. Obviously. That's why we became
DVC! But I am hoping that there's a silver lining to all of this, that maybe once we're past the pandemic, Disney will choose to focus back on the experience, and less on what feels like milking customers for all the money they can.
I hate feeling like I'm complaining, or that I'm old curmudgeon, but much as I love Disney, I do miss how much effort they put into wowing *everyone* who came to Disney, not just those with a large purse.