What's Wrong with CRO?

[YCFAN]

I call yesterday to get a quote for the platinum plan for 7 days. Today I call back and the quote has gone up over $5000. The previous quote had been for over $17,000 so we're not talking about a little bit of difference here. I tell the CM about the previous quote and he says no matter what he does he can't get back to that quote. Why can't they get consistent information? I don't think I'm going to change to a package now. It scares me.

 

[WDWRC]

Maybe you were misquoted with a Premium package the first time instead of the Platinum?

Unfortunately the only way to prove the original quote is if you have it in writing (ie putting pkg on a hold)

Tracy

 

[YCFAN]

Actually they quoted the premium package also and it was $3000 less than the original platinum. I just wish they would get some consistency in what they're doing.

 

[Poohgirl]

What is the difference in what you get between the two?

 

[YCFAN]

Room service included, babysitting(center and in-room), a snack a day. I can't remember them all but the kicker is now they're saying the premium quote isn't right either.

 

[asianmom]

You may want to call the guest service line, explain the problem and ask for the supervisor.I had a not so similar issue last month, dealt with two ill- trained staff over the phone, gave me tons of incorrect information, got the supervisor to straighten things out in the end.

 

[WDWRC]

Actually they quoted the premium package also and it was $3000 less than the original platinum. I just wish they would get some consistency in what they're doing.

hmm...

Tracy

 

[YCFAN]

The premium was less. $3000 less.