Pacolovestacos
DIS Veteran
- Joined
- Apr 15, 2016
- Messages
- 3,951
I'm at 3 hours and counting.
I’ve never waited more than an hour. Hope you aren’t somewhere really cold.
Chicago, tropical paradise here
About 3 hours. It was a break down, not a crash. I was monitoring their dispatch on the scanner. They broadcast my location as a pending tow, but starting sending drivers on break (4 of them) even though all the drivers offered to handle my call first. Highway patrol stopped and checked on me after about 2 1/2 hours after passing by me several times. He called it in. Per towing rules, if the Highway Patrol calls, they have 20 minutes to get a truck on scene. The dispatcher had a few choice words for me according to the tow truck driver when he arrived because I had called their office to check on my tow and let them know I knew they had passed my call over several times. After he unloaded the car at the repair shop his cell phone rang. The owner heard what had happened and the dispatcher had been fired because their policy is not to take breaks until all calls are handled.
This says differently. It seems the area commander sets the maximum response times. Considering the amount of traffic in certain areas, twenty minutes would almost impossible.
https://www.chp.ca.gov/programs-services/for-law-enforcement/rotation-tow-program