WDW payment warning!

[maxiesmom]

I have to admit, I'm a little ticked this morning. Not sure really if I should be madder at my credit union, or Disney.

I have been making payments on my package, one day $500 a few days later another $400. However at one point I made an additional payment before the prior one had cleared the bank. So instead of showing it as 2 separate payments, WDW showed it on my account as 1 large payment.

The problem came when WDW took the first payment out. Even after that, it still showed the lumped together larger amount as pending. So when a scheduled payment for another bill came due, my credit union looked at that huge pending amount and said I had no funds available.

Thank goodness my credit union payed my bill, but they did charge me $30. Not sure who I need to talk to, my bank or WDW. I really hope I can get my $30 back.

But I wanted to post this as a warning for everyone else. Don't make multiple payments on your package all at once. Let one payment clear before making another payment. Otherwise you may find yourself in a bind.

 

[JaymeC]

As a credit union employee... we couldn't have seen that problem. Disney is the on placing/releasing the hold essentially. Having said that, that fee would be happily refunded at my CU if you called and explained it was a vendor error So I wish you the best of luck in that regard.

 

[NC State]

As a credit union employee... we couldn't have seen that problem. Disney is the on placing/releasing the hold essentially. Having said that, that fee would be happily refunded at my CU if you called and explained it was a vendor error So I wish you the best of luck in that regard.

Hey JaymeC, I'm a member of SECU and Marine Federal...both are great!

 

[lvillotta1]

I can see how this happened. I have belonged to my credit union for over 30 years. Many years ago I had the same problem with them holding that money until the bill was paid. After enough complaining they did upgrade their program so if I use my debit card/credit card the money is immediately deducted. No more waiting and wondering for things to be cleared. I just booked a surprised trip for Jan and I have a Southwest Visa CC so I pay in full to get points and then pay it off from our vacation account. I a sure you will be refunded the money.

 

[BubMunkeyBles]

I'd call Disney and ask them to refund you the fee. Worth asking the CU though.

 

[Sandi]

I'd call Disney and ask them to refund you the fee. Worth asking the CU though.

The fee was charged by her CU, not WDW. I would start with the CU to have the fee removed. It's nothing out of the CU's revenue stream except one of the obnoxious fees that financial institutions charge; it would be a cost to WDW.