WDW COVID-19 Operational Changes- Reservation System-Rope Drop Procedures

[Fldisneyfamily4321]

Such a good choice to close .. many people would go anyway and that is not helpful in stopping the spread .

 

[DIS_MIKE]

Such a good choice to close .. many people would go anyway and that is not helpful in stopping the spread .

I agree. It had to be done. They did not have a choice and I wouldn't be surprised if they extend the closure as well-just like DCL did today.

 

[4My3KGirls]

Have there been any reports of people being able to change the date of their visit while keeping the discount even if the discount originally did not cover the new dates? I am not expecting Disney to do this but thought maybe there is a chance.

For what it is worth, I had an online chat on the Disney site and was told that a change in the booking will be done at the current booking rates for the new dates; so, if I re-book in October, I'll initially book at the current rack rates. My only option showing to make a change in travel dates under "My Plans" in My Disney Experience at the moment is to call.

I'll probably book the new dates then try to get a hold of someone later regarding my current plans with an arrival date of March 22.

I have the same exact question and issue. The next opportunity that we have to go as a family will be over Thanksgiving. Oddly enough for the same Sunday the 22nd - Friday the 27th dates in November as we had booked for this month. I tried for a while on Friday morning to get through on the phone but never could. To ease my anxiety I ended up booking a new reservation for the dates we want, just so that we won’t have the issue of the availability being gone when I finally get through. We booked under the 25% off room rate with an additional gift card credit special, and I am hoping they will simply transfer that deal to the new dates since it is the same length of stay and same prime visit time. If they do that, I can then just cancel the new reservation I made. If they don’t, I am not sure what we will do...finding that 25% room portion of the package was a key component of us being able to book in the first place.
The one thing I am excited for....I get to plan another Disney trip from scratch. I love the planning part and am looking forward to the “hunt” of trying to match or better the ADR and FP+ I was able to have for the cancelled trip.

 

[tjmw2727]

The shuttering of the CP is both heartbreaking and devastating for all those involved. So many dreamed of this program and now they are just cut loose. These commitments go both ways and it is hard to believe Disney can just say "its over, go home". How are these international kids going to get home? This is essentially an internship. I doubt they have the cash to jut get a one-way ticket over seas right now, and what about flight restrictions and their visas being canceled if they aren't part of the program anymore?

I wish Disney would front the cost of flights home at the very list. That's a small investment for them to make sure they get home safe.

These people are all a fantastic asset for Disney that is now lost........ what a heartbreaking situation. They should have advised them to go home if they could but kept the dorms open for those that had nowhere to go.

Well said and so true - goes beyond the International programs as well!.

My dd is lucky - (sad but lucky) she is in CP housing so she can just leave by Thursday, I also have the means to fly her home and a place for her to stay as the University is closed as well as the dorms.

Some of her good friends are on their 2nd CP program and don't live in CP housing- they have also been "let go" and aren't sure how to manage the leases, they may be stuck in FL without jobs.

Another friend is in CP housing and has to be out by Thursday - her parents moved to France and her college and dorms are also closed, she doesn't want to go to France right now and she can't go back to her dorm.

That said Disney has proven itself with guest satisfaction during this time and the suspension of the CP is new as of today. It remains to be seen what help there is/ will be for those who need it so xx fingers Disney will continue to step up and take care of the CP CM's and other who need additional help.

I would imagine there are stories like this in every walk of life - lets remember to try and help each other if/when we can. Hoping I can also help the above in some way, we shall see!

 

[Nightshiftplanner]

I had tickets for 3/21 & 3/22. I was wondering if anyone has been able to transfer Disney World tickets to Disneyland tickets? I haven't bothered calling because I'm sure the phones lines are crazy.

 

[Krandor]

I had tickets for 3/21 & 3/22. I was wondering if anyone has been able to transfer Disney World tickets to Disneyland tickets? I haven't bothered calling because I'm sure the phones lines are crazy.

I don't believe that is an option.

 

[ZuuL]

I have a late May reservation made with DVC points. My FP window opens up soon, and I still need to buy tickets. My thought is that, as of right now, all lights are still "green" and I should proceed with my ticket-buying and FP+ reservations as originally planned. Any contrary schools of thought?

Sorry if this is addressed earlier; I just don't have time to read through 51 pages of posts.

We have a trip beginning may 11, we still picked our fast passes and we are still not cancelling our trip till they announce closure through our trip

 

[GADisneyDad14]

I had tickets for 3/21 & 3/22. I was wondering if anyone has been able to transfer Disney World tickets to Disneyland tickets? I haven't bothered calling because I'm sure the phones lines are crazy.

I can’t answer your question, but I have not seen anyone report this (although that’s a somewhat less common situation so don’t read too much into my response).

 

[Minniebee]

I just wanted to share that Undercover Tourist automatically refunded our After Hours tickets for Monday 3/16. I had planned to wait and email after the frenzy died down but they already handled it and credited it back to my CC. We are sad to be missing out on AH, but glad I didn't have to call or email or wait on hold to get my money back!

 

[e_yerger]

I have the same exact question and issue. The next opportunity that we have to go as a family will be over Thanksgiving. Oddly enough for the same Sunday the 22nd - Friday the 27th dates in November as we had booked for this month. I tried for a while on Friday morning to get through on the phone but never could. To ease my anxiety I ended up booking a new reservation for the dates we want, just so that we won’t have the issue of the availability being gone when I finally get through. We booked under the 25% off room rate with an additional gift card credit special, and I am hoping they will simply transfer that deal to the new dates since it is the same length of stay and same prime visit time. If they do that, I can then just cancel the new reservation I made. If they don’t, I am not sure what we will do...finding that 25% room portion of the package was a key component of us being able to book in the first place.
The one thing I am excited for....I get to plan another Disney trip from scratch. I love the planning part and am looking forward to the “hunt” of trying to match or better the ADR and FP+ I was able to have for the cancelled trip.

So I adjusted my trip from over Easter to MDW. I had to pay the difference in room rates.

 

[randumb0]

Does the international program being cancelled mean a lot of the Epcot workers are required to leave?

 

[yulilin3]

Does the international program being cancelled mean a lot of the Epcot workers are required to leave?

Almost all of world showcase.

 

[Takket]

Well said and so true - goes beyond the International programs as well!.

My dd is lucky - (sad but lucky) she is in CP housing so she can just leave by Thursday, I also have the means to fly her home and a place for her to stay as the University is closed as well as the dorms.

Some of her good friends are on their 2nd CP program and don't live in CP housing- they have also been "let go" and aren't sure how to manage the leases, they may be stuck in FL without jobs.

Another friend is in CP housing and has to be out by Thursday - her parents moved to France and her college and dorms are also closed, she doesn't want to go to France right now and she can't go back to her dorm.

That said Disney has proven itself with guest satisfaction during this time and the suspension of the CP is new as of today. It remains to be seen what help there is/ will be for those who need it so xx fingers Disney will continue to step up and take care of the CP CM's and other who need additional help.

I would imagine there are stories like this in every walk of life - lets remember to try and help each other if/when we can. Hoping I can also help the above in some way, we shall see!

I am hearing rumors trickle in that some airlines (Frontier) are offering free flights to college students, that some State Senators in Florida are asking CP members to call their office for travel help, and that Disney itself may help making some arrangements. The cost to cover all the travel for these kids is essentially zero for a company with the resources of Disney. So I hope they help.

No matter what this will have a negative impact on guest experiences in the future. These kids were young idealists who came here because working for Disney was their DREAM. The type of people you really want front and center with the guests, not just someone that needs a paycheck but lacks the magic.

My heart breaks for them all.

 

[rteetz]

https://twitter.com/x/status/1238964729948835842

 

[tjmw2727]

ok - I don't usually do multiple post like this and I hope its still OT but my DD's lead gave all the MK CP's who ended at 7 tonight (many of them) a no strings attached shirt voucher for tonight so they can change and stay to closing and watch the fireworks together.

eta - they don't always bring a change of clothes to work and can't "visit" the park in costume.

 

[gottalovepluto]

I had tickets for 3/21 & 3/22. I was wondering if anyone has been able to transfer Disney World tickets to Disneyland tickets? I haven't bothered calling because I'm sure the phones lines are crazy.

No idea but I have heard tell they are two different systems and that makes it not possible. I was hearing wait times of 2-3 hours to talk to ticketing this morning so waiting to call is probably wise.

 

[cakebaker]

I have the same exact question and issue. The next opportunity that we have to go as a family will be over Thanksgiving. Oddly enough for the same Sunday the 22nd - Friday the 27th dates in November as we had booked for this month. I tried for a while on Friday morning to get through on the phone but never could. To ease my anxiety I ended up booking a new reservation for the dates we want, just so that we won’t have the issue of the availability being gone when I finally get through. We booked under the 25% off room rate with an additional gift card credit special, and I am hoping they will simply transfer that deal to the new dates since it is the same length of stay and same prime visit time. If they do that, I can then just cancel the new reservation I made. If they don’t, I am not sure what we will do...finding that 25% room portion of the package was a key component of us being able to book in the first place.
The one thing I am excited for....I get to plan another Disney trip from scratch. I love the planning part and am looking forward to the “hunt” of trying to match or better the ADR and FP+ I was able to have for the cancelled trip.

I doubt they’ll switch with the discount, but when our trip was cancelled for next week I was crushed because we had a 40% discount for the Riviera. We really were looking forward to staying there, but could never afford it without that discount.

I checked online to see how bad it would be to switch our July stay to Riviera from WL and was amazed to see the AP rate was $100 a night less than our AP rate for next week. There are some deals to be had.

 

[DGsAtBLT]

ok - I don't usually do multiple post like this and I hope its still OT but my DD's lead gave all the MK CP's who ended at 7 tonight (several of them) a no strings attached shirt voucher for tonight so they can change and stay to closing and watch the fireworks together.

eta - they don't always bring a change of clothes to work and can't "visit" the park in costume.

Literally tearing up, that’s so nice for them. Thanks for sharing.

 

[corgi_monster]

Saw on Facebook college program CMs are being sent home and temporarily suspending the program, is that true?

If so, wow. Good for Disney for treating this with the seriousness it deserves, but wow. Sad for those kids, and sad for all of us because that does not look promising for a 2 week shut down...

I know what the CP is but not how it works. Is it by semester? Does that mean the parks won't likely reopen until May or June?

 

[tjmw2727]

I know what the CP is but not how it works. Is it by semester? Does that mean the parks won't likely reopen until May or June?

Yes the CP is by semester - my dd was scheduled until 5/21 for this program. My guess is that the parks will open prior to the end of the program but not early enough for them to pay the CP's enough to cover the rents charged.