I sent my e-mail to
DVC membership. The fact that the cash side has better amenities than the DVC side is terrible. Not updating wallpaper and fixtures in bathrooms is unsanitary. A lack of small things like a rainfall/hand-held shower head, combo coffee pot, and lighted make-up mirror is ridiculous, as is the inferior tv and lack of usb ports.
Even though it shouldn't matter, it is sad that the rooms at the flagship DVC resort are not as nice as the ones at the other DVC resorts.
I agree with the pp who said they felt DVC chintzed out on our refurb because it is a highly sought after reservation.
We also had issues with the hot water during our stay last November, but I didn't bother complaining because I knew they were going to be having the refurb. I am very disappointed that the issue doesn't seem to be getting addressed.