WDW COVID-19 Operational Changes- Reservation System-Rope Drop Procedures

[CarolynFH]

The HUB (internal CM site) has had no real changes, today the schedule for the week of the 29th through April 4th was supposed to come out. Instead it says that the schedules will be out on Tuesday the 24th.
I think we may hear a more definitive answer on extension of closures by Tuesday

Thank you for keeping us in the loop. This is helpful.

 

[BellaPetunia]

I am still booked for April 9th-17th. I have been waiting for Disney to extend the closure so I can hopefully get a full refund. All of my fast passes for my dates have disappeared on MDE. So now I am wondering if I should wait for the announcement or just call now to cancel?

 

[GADisneyDad14]

I am still booked for April 9th-17th. I have been waiting for Disney to extend the closure so I can hopefully get a full refund. All of my fast passes for my dates have disappeared on MDE. So now I am wondering if I should wait for the announcement or just call now to cancel?

Many cancellations and modifications can be done online, in case that applies to you.

But even if you can’t, I personally see no reason to call and tie up phone lines unless you have some sort of unusual trip or refund situation. I’d be inclined to just let whatever they end up doing automatically happen.

FWIW, I have FPs booked during that time and mine are still there. It’s not unusual for plans to sometimes ‘disspear’ in MDE for a bit - just part of Disney’s tech quirkiness. What you’re seeing may be related to something they are doing behind the scenes, but it may just be standard operating procedure - hard to tell.

 

[Pyotr]

I have an AP. What’s strange is I can make Fast Passes for April 1-3, but after that I am unable to until April 18th.

 

[GADisneyDad14]

I have an AP. What’s strange is I can make Fast Passes for April 1-3, but after that I am unable to until April 18th.

FYI, Gold and lower APs are blocked out 4/4-4/17. That's probably why you can't book FPs.

 

[DGsAtBLT]

FYI, Gold and lower APs are blocked out 4/4-4/17. That's probably why you can't book FPs.

Yeah, that’s got to be it, just checked and mine can book any day in April that’s within 30 days.

 

[Pyotr]

FYI, Gold and lower APs are blocked out 4/4-4/17. That's probably why you can't book FPs.

Ahhhh! Yes! Totally forgot.

I have a Gold AP.

 

[jrsharp21]

My work conference at Coronado Springs in May was finally canceled. I had purchased a conference priced 3 day hopper ticket for my daughter. Any chance anyone knows what my possible options will be for that ticket? We are hoping to go in September for her birthday, so maybe they will let me apply the amount to a ticket for that time period?

 

[ConvenientTruth]

I fully expect Disney to be closed until the middle of April at least, I also expect that we will be getting a "shelter in place" in Florida in the next week as well.

 

[e_yerger]

Update/Question:

I rescheduled my trip for a time when my AP would be extended (AP exp May 16, trip May 22-27). Went to book my FPs this morning and it didn’t work because my AP would be expired. Anyone facing similar hiccups?

 

[trishadono]

Update/Question:

I rescheduled my trip for a time when my AP would be extended (AP exp May 16, trip May 22-27). Went to book my FPs this morning and it didn’t work because my AP would be expired. Anyone facing similar hiccups?

Mine due to expire 6/13 so would be 6/27 for me now. I booked that last weekend in June just in case things ever return to normal.

I would either call and have them fix it OR buy a ticket and have them refund it when you arrive or call later for a refund when things settle down,

Make sure to screen shot your AP info with date AND their announcement it would be extended.

 

[cakebaker]

Update/Question:

I rescheduled my trip for a time when my AP would be extended (AP exp May 16, trip May 22-27). Went to book my FPs this morning and it didn’t work because my AP would be expired. Anyone facing similar hiccups?

From the way I had read the announcement, they aren't extending until they end the closure, then will add how ever many days they were closed to AP's. I didn't think they were doing it on an ongoing basis. They really only addressed it as the closure only going through the end of March and I think it's pretty much a given at this point that they will have to extend. It's going to take a phone call to see what your options are.

 

[CarlyMur09]

Update/Question:

I rescheduled my trip for a time when my AP would be extended (AP exp May 16, trip May 22-27). Went to book my FPs this morning and it didn’t work because my AP would be expired. Anyone facing similar hiccups?

going down the same dates, and my sister’s ap was to expire the 24th before this all happened. For some reason it let my other sister book FP for the 25th, but not the 26th.

she got online and chatted with one of the reps and they were able to give a FP key of some sort and added her to the FP for that day, so that’s something we don’t need to worry about now.

 

[PamNC]

Thank you for keeping us in the loop. This is helpful.

Thank you so much for the insider info... keep us posted.

 

[bigjrfan88]

My check in was scheduled for 3/29. While I understand that we were not going to be able to check in on this date, the communication from Disney states that you had up until your check in date o modify or cancel your reservation. After that if you did no cancel or modification by your original check in date they would automatically cancel your reservation and issue a refund. I was waiting and watching to see what was going on and would make a decision as things progress. However, today I went in to see my package and weigh our options and found that my package had already been automatically cancelled. After speaking with Guest Services we got everything straightened out, but just be aware they have started cancelling reservations that fall into the current closure dates without any notification.

 

[GADisneyDad14]

My check in was scheduled for 3/29. While I understand that we were not going to be able to check in on this date, the communication from Disney states that you had up until your check in date o modify or cancel your reservation. After that if you did no cancel or modification by your original check in date they would automatically cancel your reservation and issue a refund. I was waiting and watching to see what was going on and would make a decision as things progress. However, today I went in to see my package and weigh our options and found that my package had already been automatically cancelled. After speaking with Guest Services we got everything straightened out, but just be aware they have started cancelling reservations that fall into the current closure dates without any notification.

Disney has tweaked its communications over time and I'm splitting hairs a bit, but since 3/17 their website has said: "On Friday, March 20 at 5:00 PM, we will automatically cancel reservations of Walt Disney Travel Company Disney Resort hotel packages and Disney Resort hotel room-only reservations booked directly through Disney, for arrivals March 20 through 31." - so technically they did what they said in this sentence. But I'm glad Guest Services could get your situation straightened out.

 

[e_yerger]

going down the same dates, and my sister’s ap was to expire the 24th before this all happened. For some reason it let my other sister book FP for the 25th, but not the 26th.

she got online and chatted with one of the reps and they were able to give a FP key of some sort and added her to the FP for that day, so that’s something we don’t need to worry about now.

Yup!! I called and this is exactly what they did

 

[ClapYourHands]

I'm currently booked for mid May. I have a feeling WDW will not be operational by then. My understanding is that my tickets would then become flexible date tickets to be used by December. Now the question: if that happens, and I'm not able to get to WDW until next year, what value would my tickets be assigned when purchasing new tickets? Would I get my exact purchase price of date-based tickets, or would I get the value of flexible date tickets (because that would be what the tickets ultimately become)? I ask because I purchased the tickets prior to the most recent price increase, and to purchase the same ticket entitlements (7 day base tickets), it would cost me over $150 more, even if Disney doesn't raise prices again.

 

[e_yerger]

Hello I just wanted to give you an update on a conversation I had this morning with Passholder services. This is a conversation that I had with one CM on the phone. Things discussed are not coming from a Disney spokesperson, so it is all anecdotal.

Background info: I have a Platinum Annual Pass with no blackout dates that is due to expire May 17th (originally exp date). I had two trips planned: 1. over Easter weekend & 2. April 30-May 4th. I live in Northern NJ.

Trip 1: I moved this trip a few weeks ago to Memorial Day Weekend (May 22nd - 27th).
This morning was my FP day. I logged in this morning and I was unable to make Fastpasses because it was saying that I didn't have tickets. This means that Disney is currently not automatically updating their systems to show the APs with the extended dates.
I called the Passholder line, explained my situation, and they were able to put these "fastpass cards" on my account, which allowed me to make the fastpasses for the time I needed. It required a phone call but was relatively easy to do.

Trip 2: I moved this trip yesterday to November 19 - 23rd (we're going specifically for Dapper Day). Additionally, the person I'm traveling with is immunocompromised.
I asked the Passholder CM if there was anything they would be able to do for my situation. I explained how we were planning on travelling during the time when my pass is valid, but due to the virus I had to make a large change to my travel dates. I was pretty much dancing around the straight up question of "can you please give me free park tickets for my future travel?". The CM was very sweet & understanding. We talked for about 10 minutes about how the virus has changed things dramatically. She let me know that currently she was unable to do anything for me, but that I should watch the website closely as they will be making announcements to things like this. She also asked me to call back closer to the date of my AP expiring in order to check to see if they can do anything. She was very reassuring that Disney is hearing my concerns, and she said that Disney will try to take care of their customers as best way possible. But they just don't have a policy in place currently due to the constant changes surrounding the virus.

She also said that she would be shocked if the parks were not open by Memorial Day. She said that by end of April the latest they will have a clearer idea of when parks will really be opening again.

 

[Bryant2108]

Hello I just wanted to give you an update on a conversation I had this morning with Passholder services. This is a conversation that I had with one CM on the phone. Things discussed are not coming from a Disney spokesperson, so it is all anecdotal.

Background info: I have a Platinum Annual Pass with no blackout dates that is due to expire May 17th (originally exp date). I had two trips planned: 1. over Easter weekend & 2. April 30-May 4th. I live in Northern NJ.

Trip 1: I moved this trip a few weeks ago to Memorial Day Weekend (May 22nd - 27th).
This morning was my FP day. I logged in this morning and I was unable to make Fastpasses because it was saying that I didn't have tickets. This means that Disney is currently not automatically updating their systems to show the APs with the extended dates.
I called the Passholder line, explained my situation, and they were able to put these "fastpass cards" on my account, which allowed me to make the fastpasses for the time I needed. It required a phone call but was relatively easy to do.

Trip 2: I moved this trip yesterday to November 19 - 23rd (we're going specifically for Dapper Day). Additionally, the person I'm traveling with is immunocompromised.
I asked the Passholder CM if there was anything they would be able to do for my situation. I explained how we were planning on travelling during the time when my pass is valid, but due to the virus I had to make a large change to my travel dates. I was pretty much dancing around the straight up question of "can you please give me free park tickets for my future travel?". The CM was very sweet & understanding. We talked for about 10 minutes about how the virus has changed things dramatically. She let me know that currently she was unable to do anything for me, but that I should watch the website closely as they will be making announcements to things like this. She also asked me to call back closer to the date of my AP expiring in order to check to see if they can do anything. She was very reassuring that Disney is hearing my concerns, and she said that Disney will try to take care of their customers as best way possible. But they just don't have a policy in place currently due to the constant changes surrounding the virus.

She also said that she would be shocked if the parks were not open by Memorial Day. She said that by end of April the latest they will have a clearer idea of when parks will really be opening again.

Thanks, that's so helpful. We are in a similar situation, we booked a backup for july but it probably won't be feasible for us to go without a miracle happening. We are wondering what they can do for AP holders, because it seems the system is currently better set up for those without passes. Especially for those with passes expiring soon, who also live far away, and aren't able to just get up and go to disney. As much as I'd like to!