WDW COVID-19 Operational Changes- Reservation System-Rope Drop Procedures

[Bryant2108]

I'm hoping I can get advice on an upcoming trip. I don't travel until 1st Oct this year and am staying at animal kingdom lodge (standard room). I'd look to upgrade to a Savannah view but don't want to ring right now as I feel this should be for people with urgent upcoming trips.
My only issue is how long do I wait before ringing as the longer Disney is shut the more people are going to ring to cancel or modify their trips?

Are you not able to change online? Most reservations can be modified online.

 

[SinCityMMAFan]

I just called to try and cancel our Cirque tickets for May 7th and was told that as of now they will not give a refund since the show is scheduled to be performed. They said we could reschedule or call back in a few weeks to see if things have changed. I asked for a supervisor and she told me she was the supervisor. I called both numbers 855-473-7783 and 702-352-0221 and I got the same person on both numbers.

I had tickets for April 25th and e-mailed them through Cirque's website where I purchased the tickets from and got an e-mail from them 3 days later saying that they are issuing me a refund. Maybe try e-mailing them, at least that's how I got a refund.

 

[where_else]

I had tickets for April 25th and e-mailed them through Cirque's website where I purchased the tickets from and got an e-mail from them 3 days later saying that they are issuing me a refund. Maybe try e-mailing them, at least that's how I got a refund.

Our tickets were for our cancelled May trip. I tried to email them twice, then called and called and called both of the numbers that were given here and the number on the order confirmation. The numbers given here only resulted in a recording telling me to call back during office hours (which it was).

The number on the order actually got me a live person who told me they couldn't help me, try the 702 number - which didn't work. I finally ended up calling my cc and they are opening a dispute.

I know Covid-19 is a very broad and serious situation, but I can't afford to lose the ticket money.

Just tried the number again, got a real person who told me they aren't giving refunds for May and are compiling a list to send over to Disney for consideration. Told to give it a few weeks to see what they decide.

 

[yulilin3]

Just chiming in to say no new information on the HUB, everyone is still waiting for the schedule for next week

 

[Ashleybs]

Just chiming in to say no new information on the HUB, everyone is still waiting for the schedule for next week

No idea when it will be out?

 

[Bryant2108]

No idea when it will be out?

I believe it was scheduled for today

 

[yulilin3]

No idea when it will be out?

here's the wording. CM schedules usually come out Sunday morning
Please note: We are working hard to ensure we are able to share the most accurate information with you. With this in mind, for the week beginning March 29, we are unable to post schedules until at least Tuesday, March 24.

 

[lvloopingbag]

Just saw Universal is closed through April 19th....

 

[osufeth24]

Just saw Universal is closed through April 19th....

Gotta think Disney will announce same soon then

 

[Bryant2108]

Just saw Universal is closed through April 19th....

The day after we are supposed to arrive at Disney not that I was expecting to go in April

 

[0FF TO NEVERLAND]

Universal closed till April 19th ( which I expect to get extended again )

Disney will have to follow suite, which I’m sure they were going to anyway.

My early prediction would be Memorial Day weekend but who knows.

 

[Bryant2108]

At least April 9 is what they're saying for disney, with the two week stay at home order now in place for orange county

 

[ckb_nc]

Heck we are locked down locally until April 16th - so technically we can't travel?

 

[randumb0]

We are on lock down for at least the next 2 weeks. Universal and Disney don't have a choice

 

[Chrissy-Mickey]

Orange county is locked down till the 9th, Florida schools are closed till the 15th, and the park(s) are closed till the 19th.
Why the different dates?!? I know that it's fluid, but what's wrong with picking one date?

 

[xuxa777]

Orange county is locked down till the 9th, Florida schools are closed till the 15th, and the park(s) are closed till the 19th.
Why the different dates?!? I know that it's fluid, but what's wrong with picking one date?

Quick answer is size of crowds.

 

[nkereina]

The day after we are supposed to arrive at Disney not that I was expecting to go in April

I understand the frustration. April 19th is two days before we are supposed to arrive at Disney. Looks like we will have to make a game time decision depending on the announcements and state of things come mid-April. I’d almost rather they be closed for our trip so we know without doubt we’d have to reschedule. It also means things at work could be getting back to normal by then which would be a hectic time to take PTO. Anxiously waiting for the Disney announcement now!

 

[Bryant2108]

I understand the frustration. April 19th is two days before we are supposed to arrive at Disney. Looks like we will have to make a game time decision depending on the announcements and state of things come mid-April. I’d almost rather they be closed for our trip so we know without doubt we’d have to reschedule. It also means things at work could be getting back to normal by then which would be a hectic time to take PTO. Anxiously waiting for the Disney announcement now!

Yeah, I feel like they may announce part of April and then update from there.. I wish they would just say that they are closed until May 1, so we know for sure. If they announce April 19, then what... I guess we would need to move our flight from the 18th to the 19th, but then again, it's so tough to know what to expect..

 

[DisGuy101]

Universal Studios just extended park closures through April 19. I suspect Disney is next.

Here is a quote from the HollyWood reporter:

"We are extending the closure of Universal Orlando Resort and Universal Studios Hollywood through April 19 as we continue to respond to current conditions and make the health and safety of team members and guests our top priority," reads a statement from Universal. "This includes our theme parks and Universal CityWalk at both destinations. The Universal Orlando Resort hotels have also temporarily suspended operations. We will continue to monitor the situation and make adjustments as needed, based on guidance from health agencies and government officials."

 

[yulilin3]

Universal Studios just extended park closures through April 19. I suspect Disney is next.

Here is a quote from the HollyWood reporter:

"We are extending the closure of Universal Orlando Resort and Universal Studios Hollywood through April 19 as we continue to respond to current conditions and make the health and safety of team members and guests our top priority," reads a statement from Universal. "This includes our theme parks and Universal CityWalk at both destinations. The Universal Orlando Resort hotels have also temporarily suspended operations. We will continue to monitor the situation and make adjustments as needed, based on guidance from health agencies and government officials."

this was reported upstream already, thank you