WDW COVID-19 Operational Changes- Reservation System-Rope Drop Procedures

[Day-Day]

https://www.rundisney.com/advisory/
Star Wars rival run weekend has been cancelled

I didn't see the date in the advisory; Star Wars Rival Run Weekend was scheduled for April 16-19

 

[lovethattink]

I didn't see it in the advisory; Star Wars Rival Run Weekend was scheduled for April 16-19

My husband got the email from Disney’s Production assistant this morning that it’s canceled.

 

[mitsukoshi samurai]

Sounds like a delay in reopening

 

[khmoorefield]

Not sure how the rental company will handle things, but from my own call with DVC Member Services today (and also based on a couple of other experiences posted on other forums on the DIS), DVC will try to restore the points to their original years as best as they can. However, there are still some points that I will have to use by August of this year or stand to lose them altogether. As of now, I don't know when I can reschedule my trip, let alone try to fit one in before they expire in August. So if the DVC member you rented from can't push their points out for another year, they could stand to lose those points. But, we'll see - given how things are changing rapidly, DVC could make some major exceptions (though it would be unprecedented).

I got in touch with DVC Store and they said the members points expire 7/31. Not sure how that works or if Disney would let them push out because of all this. Now to rebook before August 1 and hope Disney will actually be open for our NEW dates. ::sigh::

 

[lovethattink]

Saw on Brian Shields fb post

 

[mckennarose]

Well, we decided to cancel our May trip. Way too many things up in the air and I really don't think things will be back to any sort or normalcy by then.

I called UT and they emailed me instructions on how to send the tickets back and will refund. I just want to say how wonderful they are with not only helping customers out, but everyone I spoke with there over the past two months preparing for this was a genuinely nice person. I hope more people use them when things reopen to help their business.

4 of our family who was going with us are currently off work because of the lockdown. That means the first thing to go is their paid vacation time.

We're going to regroup and watch things for a while before we decide when we want to go again.

Good luck everyone!

 

[jjtrinva]

In the grand scheme of things, it’s a small thing, though my two high-schoolers are bummed about not getting to march through Magic Kingdom as part of the daily parade held in the afternoon. (And Mom and Dad were looking forward to few adult/non chaperone days as well)

Their parade was on Saturday, 4/18. Given that Disney preemptively cancelled (not the school), seems to be another strong data point that parks are going to be closed for a bit.

Hang in there everyone.

 

[georgina]

Apparently the April Star Wars races were cancelled also, similar time frame to your kids' trip.

 

[lovethattink]

All FL restaurants closed to dine in. Carry out may include alcohol as long as in sealed container and was ordered with food order.
https://www.fox13news.com/news/desa...ooms-takeout-can-include-alchoholic-beverages

 

[Sarahslay]

still waiting to see what they're doing about APs!!! pushing out the expiration date does nothing for me if I want to change my travel to the Fall. I might just need to bite the bullet and call them to see if they'll give us PHs.

At first I thought it would be helpful since it covers my new trip (very hopeful it still happens anyway), but it doesn't cover my big trip with my husband and I would have to renew before the new trip anyway to book FP. I know I can call and book them, knowing it won't be officially expired then, but it's such a pain. I'm probably just going to go ahead and renew it, that is, unless the parks stay closed long enough that it covers early July (lord I hope not!).

 

[DisneyWishes14]

All FL restaurants closed to dine in through April 8th. Carry out may include alcohol as long as in sealed container and was ordered with food order.
https://www.fox13news.com/news/desa...ooms-takeout-can-include-alchoholic-beverages

I think that's a typo. The executive order expires 60 days after signing - that puts it at May 8.

https://www.flgov.com/wp-content/uploads/orders/2020/EO_20-52.pdf
https://www.flgov.com/wp-content/uploads/orders/2020/EO_20-71.pdf

 

[lovethattink]

I think that's a typo. The executive order expires 60 days after signing - that puts it at May 8.

https://www.flgov.com/wp-content/uploads/orders/2020/EO_20-52.pdf
https://www.flgov.com/wp-content/uploads/orders/2020/EO_20-71.pdf

Thanks, I took out the date. Wow, May 8.

 

[erinch]

Just a shout-out to all the moderators. Thank you for the time you are putting in to keep threads non-toxic, on-point and open.

 

[erc]

"Your Walt Disney World reservation is past due for final payment! "

Lol, got that email this morning. I thought someone said they were not bothering to cancel past due reservations up until the day before.

 

[GADisneyDad14]

"Your Walt Disney World reservation is past due for final payment! "

Lol, got that email this morning. I thought someone said they were not bothering to cancel past due reservations up until the day before.

Reports have been that Disney is doing 7 day cancellation/paid in full timing for packages vs the regular 30 days, although the auto generated e-mails are still being sent.

 

[GADisneyDad14]

Doing my regular check of the operations update page on Disney's website - any new text is in red. Mostly just changes and tweaks to the verbiage given the Resorts are now closed, nothing new in terms of theme parks or tickets. It struck me that they removed "and in an abundance of caution" from that first sentence.

Update on Walt Disney World Resort Operations
We are focused on the health, safety and wellbeing of our Guests and Cast Members. In line with state and federal guidance and in an abundance of caution, the theme parks and water parks at Walt Disney World Resort are closed from March 16 through the end of the month.

Disney owned-and-operated hotels at Walt Disney World Resort, Disney’s Vero Beach Resort and Disney's Hilton Head Island Resort will close beginning at 5:00 PM on are closed from Friday, March 20 through the end of the month. This will give Guests the ability to make other arrangements.

At Disney Springs, all Disney owned-and-operated locations are closed from March 17 through the end of the month. The NBA Experience and NBA Store are temporarily closed. Select restaurants and retail locations at Disney Springs may remain open. For more information and operating hours, please call the restaurant or retail location directly—or visit the Disney Springs website. All locations at Disney Springs are temporarily closed.

The Walt Disney Company will pay its Cast Members during this closure period.

We will continue to stay in regular contact with appropriate officials and health experts.

Below, you’ll find information on impacts to current and upcoming plans. Please continue to check this page for additional updates. If needed, many reservations can be modified online via My Plans on Disneyworld.com.

We will continue to make adjustments to our operations as appropriate and look forward to welcoming Guests back as soon as it is advisable. We appreciate your patience and understanding.


Theme Parks & Water Parks
We are focused on the health, safety and wellbeing of our Guests and Cast Members. In line with state and federal guidance and in an abundance of caution, the theme parks and water parks at Walt Disney World Resort are closed from March 16 through the end of the month.


Resorts
Disney owned-and-operated hotels at Walt Disney World Resort, Disney’s Vero Beach Resort and Disney's Hilton Head Island Resort will close beginning at 5:00 PM on are closed from Friday, March 20 through the end of the month. This will give Guests the ability to make other arrangements.

Disney’s Magical Express will continue transfers to and from Orlando International Airport through March 20.

Disney Resort hotels may have modified dining experiences through March 20.

We have canceled all showtimes for Disney’s Spirit of Aloha Dinner Show and Hoop-Dee-Doo Musical Revue beginning March 16 through the end of the month. We will automatically refund Guests with reservations during these dates.

The Electrical Water Pageant around Magic Kingdom area Disney Resort hotels is temporarily cancelled.

The following Disney Resort hotel offerings have temporarily suspended services:

• Bibbidi Bobbidi Boutique at Disney's Grand Floridian Resort & Spa
• All Spa and Salon locations
• Character Couture services at Salon locations

Disney Springs
At Disney Springs, all Disney owned-and-operated locations are closed from March 17 through the end of the month.

The NBA Experience and NBA Store are temporarily closed.

Select restaurants and retail locations at Disney Springs may remain open. For more information and operating hours, please call the restaurant or retail location directly—or visit the Disney Springs website.

All locations at Disney Springs are temporarily closed.

Transportation
All Disney transportation is temporarily unavailable through the end of the month.


Other Experiences
ESPN Wide World of Sports Complex and miniature golf locations at Walt Disney World Resort are closed from March 16 through the end of the month.

We will automatically cancel and refund experiences occurring near or adjacent to the theme parks, including fireworks cruises and special dining events, that will not take place during the parks closure. Most Guests with impacted reservations will be notified directly.

The following experiences will be temporarily cancelled effective March 16:

• All fireworks cruises
• Highway in the Sky Dine Around
• Pirates & Pals Fireworks Dessert Voyage
• Ferrytale Fireworks: A Sparkling Dessert Cruise
• Celebration at the Top - Savor, Sip, and Sparkle
• Day Cruise Around the World
• Disney Vacation Club Seven Seas Tasting Cruise
• Grand 1 Yacht Rentals

Golf and FootGolf operations remain available on their regular schedule.


MODIFICATIONS, CANCELLATIONS AND REFUNDS


Tickets
Unexpired multi-day theme park tickets with unused days, or date-specific theme park tickets with a valid use period during the period March 12, 2020 through March 31, 2020 will automatically be extended to use any date through December 15, 2020. If you are unable to visit by December 15, 2020, you may apply the value of a wholly unused ticket toward the purchase of a ticket for a future date.

Florida Resident Discover Disney Tickets may be used through July 31, 2020.

Guests who have purchased tickets for Disney After Hours, Disney Villains After Hours and Disney Early Morning Magic from March 16, 2020 through March 31, 2020 will be automatically refunded.


Resort Rooms and Packages
Many reservations can be cancelled and rebooked online. You can call (407) 939-5277 to reschedule reservations with arrivals of March 20 through March 31 to a future date. To provide additional flexibility, we are waiving all Disney-imposed change and cancellation fees up to the date of check-in for reservations with arrivals through June 30, 2020.

On Friday, March 20 at 5:00 PM, we will automatically canceled reservations of Walt Disney Travel Company Disney Resort hotel packages and Disney Resort hotel room-only reservations booked directly through Disney, for arrivals March 20, 2020 through March 31, 2020.

We will also process a refund to the original form of payment if a payment had been made. If you did not book through Disney directly, please contact your travel professional. Please note that cancellation fees imposed by third-party suppliers, including airlines and rentals cars, as well as non-refundable products like travel protection plans, are deducted from refundable amounts for Walt Disney Travel Company packages.


Annual Passes
All active Walt Disney World Annual Passes will be extended for the number of days the parks are closed.

Annual Passes with renewal windows ending during the closure will also receive an extension of time to renew.

For Passholders participating in the Annual Pass Monthly Payment program, your monthly payments will continue as scheduled.

Over the coming weeks, Annual Pass details in My Disney Experience will be updated to reflect new pass usage information.

Pass blockout and admission calendars will not be updated during the closure period. Please visit this page for the most updated details.


Dining & Other Experiences
All pre-paid dining and experience reservations impacted by the park closure will be automatically refunded if scheduled between March 16, 2020 through March 31, 2020.

Reservations made at locations impacted by the closure will not be charged a cancellation or no-show fee.

Disney Resort hotels may have modified dining experiences through March 20.

We have canceled all showtimes for Disney’s Spirit of Aloha Dinner Show and Hoop-Dee-Doo Musical Revue beginning March 16 through the end of the month. We will automatically refund Guests with reservations during these dates.

All active Tables in Wonderland members will be extended by the number of days the parks are closed.


Groups
If you’re coming to Walt Disney World Resort as part of a meeting, convention, youth program, wedding or other group or celebration, and you have questions about your plans during the closure period, please consult with the organizer of your group or event.


FastPass+
All FastPass+ reservations scheduled for March 16, 2020 through March 31, 2020 when parks are closed will be automatically cancelled.


MagicBands
If you have placed an order and received notification that your MagicBands have already been shipped to your home, you will still receive your order.

If you have arranged for your upgraded MagicBands to be delivered to you at your Disney Resort hotel for an arrival date between March 20 and March 31, 2020, your order will be automatically cancelled and you will receive a refund of the amount you paid for the MagicBands.

While the Walt Disney World theme parks and Resort hotels are temporarily closed, we are not currently accepting new MagicBand orders linked to Walt Disney World Annual Passholders or Disney Resort hotel reservations. If you have a scheduled Resort hotel arrival date after March 31, 2020, please check back later for updates.

 

[Grumpy by Birth]

It struck me that they removed "and in an abundance of caution" from that first sentence.

Two possible reasons...

1. Because virtually EVERY message from businesses across the country begin with that (focus grouped?) statement, it's quickly become almost a cliche.

2. The "abundance of caution" statement implies voluntary action taken above and beyond what's required. Removing it makes the justification for actions taken that they are complying with state and federal guidance. That subtle difference indicates these are not optional measures, but mandated by the authorities.

 

[Day-Day]

My husband got the email from Disney’s Production assistant this morning that it’s canceled.

Edited my post. I meant that I did not see the date in the advisory so I was letting others know what the time frame was.

 

[jimim]

We got rescheduled for mid June. I still have to cx my air. I just don’t have the energy to wait on hold forever. lol

I personally don’t think June is going to happen anyway. I might wait till April 1st to even bother calling to see if anything changes but my guess it April will turn into May and May into June.

but who knows. We can deff hope.

 

[yulilin3]

The HUB (internal CM site) has had no real changes, today the schedule for the week of the 29th through April 4th was supposed to come out. Instead it says that the schedules will be out on Tuesday the 24th.
I think we may hear a more definitive answer on extension of closures by Tuesday