Wanted to share a nice Jetblue experience!

[goofy4tink]

So, here I am in beautiful sunny Florida. Staying with my step-mom, helping her get past my recently passed away dad's birthday. She really needed some support so down I went. Hard to have to sit out on a beautiful balcony, overlooking the Atlantic, but hey, someone had to do it.
So, she needs to get home to Boston to get some tax files and see some people about stuff. She needed to fly soon, so I went online to see what was out there. She doesn't see well (macular degeneration) as well as severe back issues. So, no connections. Ok.
I decided to change my return flight so I could at least fly home with her. I knew there would be a $100 change fee as well as the cost of the new flight. The change fee would take my entire fare since that was about $80, so figured the new flight would cost me about $179....$159 for the fare plus the leftover $19 from the change fee. No biggie.
I booked her flight but the website was wonky, so finally had to call JB in person to make sure it all went through. I got a wonderful CSR who asked me all sorts of questions. The reservation had gone through. she then asked for my confirmation number. I did note that my step-mom would like a wheelchair...no problem. the walk is too long for her to manage easily. so, the nice woman put me on hold, came back and told me that they were only charging me $79!!! And that they were moving us from row 21 to row 2 since I was being so nice to my mom and that she needed assistence. Were they kidding me???
I got cut off...naturally. I tried calling back but kept losing the connection. Then, my phone rang. It was Michael, the supervisor, calling to tell me that it had all gone through and that they were only charging my credit card for $19!!!
They were so incredibly nice and gave me much more than I would have ever thought possible. I just wanted to be sure my transaction had gone through!!!

There are so many posts here that tell of bad customer service, that I wanted to post about my wonderful experience. I guess there truly is 'pixie dust' on this board!!!!

 

[grimley1968]

I believe it's against Disboards rules to say there is pixie dust on the transportation board. But you're a mod, so I guess it's allowed.

Kidding aside, that really is a nice story. It's good to see your step-mom has a step-child who cares for her, too, especially in light of your own loss. I hope the trip to Boston goes as smoothly as the change process went.

 

[goofy4tink]

I believe it's against Disboards rules to say there is pixie dust on the transportation board. But you're a mod, so I guess it's allowed.

Kidding aside, that really is a nice story. It's good to see your step-mom has a step-child who cares for her, too, especially in light of your own loss. I hope the trip to Boston goes as smoothly as the change process went.

Aw gee...that's nice. I guess there can be instances of pixie dust as long as we all keep things in perspective.
I just hear so many negative stories about airlines not being helpful or compassionate that I just had to report on my experience. They didn't have to do a lot of the things they did. I really think they went the extra mile. And that needs to be heard.

 

[bballmom56]

What a wonderful experience! Jet Blue is my airline of choice.

Hope your trip back goes well.

 

[kaytieeldr]

So I wasn't going to tell anyone, but I had a great jetBlue experience too.

I broke my leg outside the terminal on my way to Las Vegas last month and was transported to Mass General instead of the departure gate. While waiting to be x-rayed, I called jetBlue with the intention of rescheduling for the next day . I ended up canceling the entire trip, and they waived the change/cancel fee. The full fare I paid is in my True Blue account.

Thanks, jetBlue!

 

[stitchlovestink]

I believe it's against Disboards rules to say there is pixie dust on the transportation board. But you're a mod, so I guess it's allowed.

Kidding aside, that really is a nice story. It's good to see your step-mom has a step-child who cares for her, too, especially in light of your own loss. I hope the trip to Boston goes as smoothly as the change process went.

Aw gee...that's nice. I guess there can be instances of pixie dust as long as we all keep things in perspective.
I just hear so many negative stories about airlines not being helpful or compassionate that I just had to report on my experience. They didn't have to do a lot of the things they did. I really think they went the extra mile. And that needs to be heard.

That is SO awesome to hear!!

My airline of choice is Southwest because I like nonstops and they have the most choices for the best prices and frankly, I find their customer service to be great IMO! Like on our trip on Oct 31, I was so frazzled because we were leaving one DD behind and we had just gotten our power back from hurricane Sandy the day before departure...we were actually on some of the first flights out of the airport because it had just reopened that morning. Well, I had gotten the gate check paperwork for my ecv and I realized as the SW employee was completing that, that I had TOTALLY forgotten to put my ME express tags on our checked baggage!!! UGH!!!! I was so Disgusted with myself! Well, that Lovely Counter Agent took my ME tags and went down to where they had the luggage and found ALL five bags and tagged them with our ME tags. Now the one advantage was I put pieces of heavy lime green grossgrain ribbon on the handles of our luggage to make it easier to identify and we have a red bag, a bright blue one, a gray, a duffel, and only one black bag. But that WONDERFUL agent went and looked for them and found them all. I NEVER asked her to. I guess when she saw how upset I was with myself, she wanted to do what she could to try to help me get my vacation off to a better start than how it was starting. The other counter agent told me she really wasn't supposed to do that after she left and that made me feel even worse when I told her she really didn't have to go to all the trouble to fix MY mistake. But I thought that was Stellar service!!