We had an issue on July 17. The Vons driver called me while we were on our way to DLH via the Disneyland Resort Express from LAX and said he couldn't leave the beer and wine just the groceries b/c the bell hops at DLH wouldn't accept them.
I wasn't happy b/c I'm pretty sure there was an issue with when I said to deliver it, but I digress, I called the bell hops directly and they said no problem since we were on our way. I guess the Vons driver was standing there when I called, so when I called him back he said it was all set. So you may have issue, or you may notSuper helpful I know, but this was my experience!
That's just for delivery right? We are always ON property when we check in before our room is ready & usually bring case of wine with us. They always keep in storage along with our bags,other foods and such with out any problems.
It's been the policy for something like at least 2 years now, that they won't deliver alcohol unless you are there. You got pixie dusted by Bell Services, because normally they don't deliver it.
That's what the driver said, that someone has to sign for it. I was happy they said it was fine and they didn't seem surprised or bothered by it at all.
Everything was refrigerated (we had milk, too) and they ended up holding it until around 6 p.m. that evening b/c our room wasn't ready when we got there. I gave them a nice, big tip because I understood this was "special".
if you aren't there, would they put it in the fridge for you? Or do you wait to have delivery until you are there, or just avoid perishables? I was thinking of getting yogurt.
I'd love to know how this works, also.
I'm assuming you have to sign up on their website first? Is the food normally priced, or really expensive?
thanks!
How does this work? Do you just give them the hotel address and your name? (Since you wont have a room number yet) Do you schedule a delivery time? Does the bell staff know to hold it, or do you have to coordinate with them? We aren't ordering any alcohol so signing for it shouldn't be a problem.
I also have a question - how far in advance should we place the order?
I've heard people say as soon as possible so you can get your desired delivery window, but if you're not ordering alcohol it sounds like it doesn't really matter.