USAirways...Any Word on How They're Doing?

[NandP]

I called to confirm my seats, they made sure my phone number was on the rsvp so they could contact me in case of any changes...

So far only MetroJet, a low-cost business class division of USAirways is affected, but not till December....

Good Luck....

 

[Beverly Lynn]

the scoop is:
they are closing 4 res offices effective oct 19th, san diego, indianapolis, dayton, and syracuse. that leaves open pit, winston, and orlando. they gave 160 furlough notices to the bottem 160 people here in our greentree office(where I used to be) and they are giving those from the closed offices the chance to relocate to pit. if they do then it could bump more here. my friend who has 15 yrs in(we have same seniority) is 182 from the bottem. right now he has 22 below him from which to take. orlando office has no room to tAKE PEOPLE. and no one wants to go to winston for some reason.
They are predicting that this will be a temporary thing and they hope to start calling people back within 9 mths or so. its tough in the travel industry right now. I wouldn't be surprised if a few more travel agencies go belly up. the corporate ones will be ok due to the large volume of business travelers but its the leisure ones who will be hit hardest. don't forget the schedule change next month. I am sure it will be a doozy with whats happened.

 

[NandP]

I read your post on the disboards about US Airways... I have 7 seats booked from Albany, NY to Orland and back for MAY 14 & 23 on MetroJet... Any word on that area???

Thanks for your help on this, we ALL appreciate any word from the inside...

Best of luck to you and your friends there at USAirways... this really stinks, people should realise they are safer now in the air, than thier own backyard...

Thanks again

 

[MartDM]

They are closing a call center that employs 150 here in the Syracuse area. I would guess that most layoffs would be similar - companies usually cut back lots of ancillary staff before they really start effecting the "meat" of the operation. I would guess a little trimming like they did here along with the gov't assistance and they'll be OK.

 

[NandP]

OK this stinks... My flight will definatly be cancelled, and US Aiways will re-accomidate us... but the departing flight will now be a 6AM flight rather than a 5pm... which would have given us one more morning to hit one last exibit or ride....

Do you this USAIR will pay for an additional night at the hotel, since they caused us to lose out on a day??? Now we need to sleep over, just so we can leave the next morning... yuk !!!

 

[scanne]

NandP,

USAirways did this to us back in June and they did not pay for the hotel for the extra night. However, they bumped us up to 1st class and gave us each $100 vouchers for another flight. But my husband was very persistent when he spoke with customer service. Be sure to stand your ground and tell them it's an inconvenience to you financially and see what they offer.

Anne

 

[The shadow knows]

I don't believe they are required to pay for your hotel unless you are enroute in a flight or if this is your return portion and you are basically stuck at the airport and its cancelled due to them and not weather or an act of god, etc. I have had it happen where they paid for the room once and the other time they didn't.

and yes I see where Beverly Lynn mentioned above where syracuse was one of the offices clsoing. didn't you read it? its not a call center its called a reservations office. AKA customer service. call it a call center and they will bite your head off.

 

[MartDM]

Shadow-

Yes, I saw Beverly's post and I was ellaborating based on what I had heard here locally about the quantities of personnel.

And, I referred to the office as a "call center" because that is what it stated to be in all the local newspapers, radio, and TV stories regarding the cutbacks. If "they" have a problem with that terminology, perhaps "they" need to speak with USAirways press department as that is where the news sources are getting their info from. I do regret if I was passing along incorrect information, but it was based on what I find to be reliable sources and not meant to be offensive.

Besides, it seems you have already beaten them to the punch on biting my head off anyway. I noticed you only have a few posts. I'm gather you are not a lurker or you would be aware that this board is generally a polite forum. Assuming you are new, I'd like to pass along a bit of friendly advice - lighten up. There's no need for rudeness here.

 

[travelcoupons]

Interesting article on this topic:

http://www.thenewrepublic.com/100801/scheiber100801.html

 

[Beverly Lynn]

I didn't see anything wrong with the shadows post. they were just pointe blank.

and having worked in res myself thats what it is a reservations center. and to be honest I never heard it called a call center before. weird. we were called a lot of things but never a call center. but now that you have me thinking it is sort of a call center. they get calls and they make calls. but I guess its like calling a flight attendant a stewardess. its just not done anymore. I have read a few of the shadows posts and they are not rude or ignorant. so lighten up on telling them to lighten up. it is bad enought they are being hounded by someone else on the board. sometimes its best to hit that ignore button. we don't need any ill feelings on the transportation board. we got rid of that a while back.

 

[flyingcircus]

I don't mind being called a stewardess- I think it's kinda cute
But, I'd be careful calling male flight attendants "stewardesses"...........

LOL