Treatment of DVC members

DebbieB said:
I don't understand how DVC has these "slip-ups" during contruction of new resorts. No balcony on a VWL room; dedicated 2 bedrooms at BCV with a queen & sofabed rather than 2 queens as advertised; only 1 set of elevators at BWV for a huge building. They need to find new architects.

The Studio with no balcony is part of a 2BR lock-off. Does anyone know if there are any dedicated 2 BRs at VWL? My guess is the unit was intended to be a dedicated 2BR and became a lock-off. In any case, they should try to keep the studio with the 1BR as a 2BR as often as possible. You don't really lose or miss anything if your extra bedroom doesn't have a balcony since you have one in the living room and another in the master BR.
 
Simba's Mom said:
There's only one studio in all of VWL without a balcony? That's the way I understand it. CM attitude goes such a long way in guests' anger/acceptance of what they get. I wonder how people would feel if they were told beforehand "We're sorry, but we had to give you the room without the balcony." I've received HA rooms 5 times at WDW. Twice I was told at the front desk, asked if that was acceptable, the CMs were very nice in telling me about it. No what? I never thought twice about it during my stay, happily stayed in those HA rooms. The third time, I wasn't informed at the desk, and when I called immediately upon seeing the room, I was told I'd have to pay to move. So I stayed and growled to myself all week (then to management when I returned). Fourth time, I wasn't told, but CMs were so nice and appologetic when I called, I was moved without any mention of a fee. Last time, front desk not only didn't tell me, CM wouldn't answer when I asked. Boy, was I angry! Not that I got HA room, but that I wasn't told the truth. Attitude means so much, on both sides!

Wow, five times you've been given a HA room? Do you mind me asking how many trips this is out of?

ColoradoBelle1 said:
Please rest assured that whatever I did with Mr. Depp, I'd not do it on the balcony!

Oh, I dunno. If Johnny wanted to do "whatever" on the balcony I don't think I'd object! :teeth:
 
We always request N/S and leave it at that, but ( and apologies to the Depp people ) I may begin asking for non-johnny depp rooms also if it begins to happen with any regularity.
 

ColoradoBelle1 said:
Please rest assured that whatever I did with Mr. Depp, I'd not do it on the balcony! :rotfl: :rotfl: :rotfl:

Well if you send Johnny D. away due to his insisting on doing "whatever" on your balcony you can direct him to my room and my balcony. :teeth: :cool1:
 
ColoradoBelle1 said:
jnrrt....you certainly have a point there! :rotfl2: :rotfl2: :rotfl2:

Please rest assured that whatever I did with Mr. Depp, I'd not do it on the balcony! :rotfl: :rotfl: :rotfl:


.....but the peice of beach where the wedding pavillion now stands....
 
/
crisi said:
.....but the peice of beach where the wedding pavillion now stands....

:rotfl2: :rotfl2: :rotfl2:

Better watch out Colorado Belle! Tinkgrl's NOT goign to be happy when she findsout what you've been doing with her man, no matter where you've been doing it!

Thanks for the laugh everyone!
 
lenshanem said:
Wow, five times you've been given a HA room? Do you mind me asking how many trips this is out of?



:teeth:

Actually, the first 2 times were non-DVC. So there have been 3 times I've been given a HA room-out of 10 DVC trips. And what really bothers me is that the times I was told beforehand were the non-DVC trips. In none of those 3 times when DVC has given me a HA room was I told at the front desk.
 
Simba's Mom said:
Actually, the first 2 times were non-DVC. So there have been 3 times I've been given a HA room-out of 10 DVC trips. And what really bothers me is that the times I was told beforehand were the non-DVC trips. In none of those 3 times when DVC has given me a HA room was I told at the front desk.

That's a pretty scary statistic when we are told that the HA rooms are between 3-10% of the resort. Based on the odds, at MOST you should've been given such a room ONCE. It does make one wonder, doesn't it??

:wave:

Beca
 
I want a ball
I want a party
Pink macaroons and a million balloons
And performing baboons and ...
Give it to me
Rrhh rhhh
Now!

I want the world
I want the whole world
I want to lock it all up in my pocket
It's my bar of chocolate
Give it to me
Now!

I want today
I want tomorrow
I want to wear 'em like braids in my hair
And I don't want to share 'em

I want a party with room fulls of laughter
Ten thousand tons of ice cream
And if I don't get the things I am after
I'm going to scream!

I want the works
I want the whole works
Presents and prizes and sweets and surprises
Of all shapes and sizes
And now
Don't care how
I want it now
Don't care how
I want it NOWWWWwwww<small>wwww</small>....
 
rinkwide said:
I want a ball
I want a party
Pink macaroons and a million balloons
And performing baboons and ...
Give it to me
Rrhh rhhh
Now!

I want the world
I want the whole world
I want to lock it all up in my pocket
It's my bar of chocolate
Give it to me
Now!

I want today
I want tomorrow
I want to wear 'em like braids in my hair
And I don't want to share 'em

I want a party with room fulls of laughter
Ten thousand tons of ice cream
And if I don't get the things I am after
I'm going to scream!

I want the works
I want the whole works
Presents and prizes and sweets and surprises
Of all shapes and sizes
And now
Don't care how
I want it now
Don't care how
I want it NOWWWWwwww<small>wwww</small>....

Wait a minute, you're the "Cowbell Guy", shouldn't Dr. Tomorrow be posting thiis?[ :goodvibes
 
idratherbeinwdw said:
Wait a minute, you're the "Cowbell Guy", shouldn't Dr. Tomorrow be posting thiis?[ :goodvibes

How funny - I had a question for all three of you over on the community board!

(Here's me, realizing I'm way off topic now.)
 
[SIZE=+0]Sorry, I'm just catching up on old threads... and the whole Johnny thing has me ROTFLMAO! :rotfl:

Anyway, back to the original topic: I did want to mention that I've had the misfortune of having my pre-assigned room given away 2 or 3 times before, and I really believe that it was because someone else asked for a different room, and then the front desk unblocked the room that was assigned to me when I checked in, and gave that room away.

It does suck when that happens, and each time, unfortunately I myself went ahead and asked for a different room... effectively exacerbating the situation for anyone coming back to their room even later than me. *sigh*

I don't really know what the best solution is. I do understand those who argue that someone is going to have a bad room every night, so just take what you're assigned and deal with it in order to not make things worse for other guests... (Essentially Do onto others what you would have them do onto you.) I am torn though, because I am cynical and find it hard to believe that everyone would also take the sacrifice, and then I would end up being the idealistic fool who gets stuck with all the HC or Smoking or worse, ant-infested rooms because I was trying to make things better for the whole.

So, instead, for now, if I get a HC, Smoking, or dirty room, I will probably still ask for a different room. Even if that means someone else will probably "do onto" me the same way. :rolleyes: Oh well. I admit, I'm a hypocrite... who isn't? :rolleyes1 At least over the years, my definition of what is an acceptable room has widened a lot. Now I just want a clean, ant-free room. :earboy2: So, chances are less likely that I'll ask for a room change now that my standards have lowered. :smooth:

BTW, the biggest issue I see with LakeAriel's experience (and also Simba's Mom's) is when CMs withhold information about a room. They really should fully disclose when a room is HC or when it has no balcony. Otherwise members will feel like they've been lied to or deceived on purpose.[/SIZE]
 
rinkwide said:
I want a ball
I want a party
Pink macaroons and a million balloons
And performing baboons and ...
Give it to me
Rrhh rhhh
Now!

I want the world
I want the whole world
I want to lock it all up in my pocket
It's my bar of chocolate
Give it to me
Now!

I want today
I want tomorrow
I want to wear 'em like braids in my hair
And I don't want to share 'em

I want a party with room fulls of laughter
Ten thousand tons of ice cream
And if I don't get the things I am after
I'm going to scream!

I want the works
I want the whole works
Presents and prizes and sweets and surprises
Of all shapes and sizes
And now
Don't care how
I want it now
Don't care how
I want it NOWWWWwwww<small>wwww</small>....


:rotfl2: One of my favorite movies of all time. :)
 
I bought DVC so that I can experience the "magic" more. I did not buy into DVC so someone can tell me that I get what I get and should be happy to get it.

I don't expect every request to be filled; I do expect the staff to at least try to accommodate me and my family. To date, I can say that on each Disney trip they have done so and many more times then not, the CM's go more then out of their way to make sure we are happy. That is why I continue to visit WDW.

While I am the first person to be just as polite and respectful to CM's as can be, there has been a time where a CM has not shown the same in return. Personally I tend to in a situation like this deal with the person in the same manner as they are treating me with the person I am having the issue with then we can get the manager and finish the conversation if need be. You may tend to handle this differently.

I really don't care if I am at Wal-Mart or Disney or wherever, I will not be treated or spoken to in an unprofessional manner.

With that being said, we should all try to be as pleasant to CM's as we would like to be treated. However, contrary to popular belief around here, not every Disney CM is perfect nor is every DVC member so to lump all DVC members as jerks or all CM's as jerks is ridiculous.

I can not stress enough that all should treat the CM’s politely, but like it or not, it is their job so to make us (yes even DVC members are customers) fell as the movies says “be our guest”. At the same time, this does not give anyone a license to treat them badly when unwarranted.

As Grandma used to say "Be Sweet" and most of the problems on both sides will go away.

Here is how I handle and view my requests.

Non-Smoking room request. A must. Medical Reasons and a doctor note is brought saying such. If no NS rooms are available, find me a room elsewhere until one is. Non-Negotiable. Put us in a Smoking room and be prepared to call Disney EMS to bring us to the hospital. I make this request when I reserve and call the resort a few days before we arrive just to verify.

Non-HA rooms. I request not to get them, but if I do, oh well, I am at WDW. :) There is much better things to be doing then hanging around in the room.

Specific View. Personally if I get a great view, I feel like I have lucked up. But if I get a view of the parking lot, I think to myself how wonderful the cars like at WDW versus what they look like at my job.

But agian, as Grandma used to say "Be Sweet" and most of the problems on both sides will go away.


If you don’t like my views and want to flame go ahead, I don’t care.

You won’t change my mind, my opinion, or my actions and I will still sleep like a baby every night.


My 2 cents.
 
Simba's Mom said:
There's only one studio in all of VWL without a balcony? That's the way I understand it. CM attitude goes such a long way in guests' anger/acceptance of what they get. I wonder how people would feel if they were told beforehand "We're sorry, but we had to give you the room without the balcony." I've received HA rooms 5 times at WDW. Twice I was told at the front desk, asked if that was acceptable, the CMs were very nice in telling me about it. No what? I never thought twice about it during my stay, happily stayed in those HA rooms. The third time, I wasn't informed at the desk, and when I called immediately upon seeing the room, I was told I'd have to pay to move. So I stayed and growled to myself all week (then to management when I returned). Fourth time, I wasn't told, but CMs were so nice and appologetic when I called, I was moved without any mention of a fee. Last time, front desk not only didn't tell me, CM wouldn't answer when I asked. Boy, was I angry! Not that I got HA room, but that I wasn't told the truth. Attitude means so much, on both sides!

Amen Sister.
 
If no other rooms are available and you get stuck with a Handicap room - then - I am not sure that is the greatest dilemna in the world. I personally would have just excepted it and moved along. I am also not certain that I personally feel that the problem(s) were significant enough to warrent compensation.

But, I will go on and say that if you communicated to the front desk that you would like to be moved because of the room then:

1) They should honor your request and do their best to find you another room or reserve you one for later in the stay. If it is not possible, then, they should apologize and politely explain why the request was impossible.

2) They have an obligation to do this with respect, politeness and courtesy. They may not agree with your opinion, I may not agree with your opinion and maybe no on on this board agree's with your opinion! That is not the point - it is your opinion and you are a guest and a client! Thus, if it is important to you then it should be important to them!

I personally have been going to WDW for the last 30 years (vacations, DVC, business, etc.). In the last 10 years I have taken over 40 trips. In that time I can tell you that I have seen a HUGE decline in Customer Service. Walt is probably rolling over on how DVC and non-DVC customers are being treated.

You should expect good customer service from all companies - but - I think 95% of feel that WDW customer service should set the standard.

3) The charging of the "nuisence fee" for changing rooms was pretty silly in my opinion - again - I think that goes back to Customer Service.

4) I personally do not believe that DVC folks are treated any better/worse then others.

5) The 2 times we stayed at BCV our luggage was late arriving - and - the customer service lacked the creativity I was looking for! OKW does a much better job at that.

In the end - I do not see the problem as you do - but - I think all WDW customers (DVC or not) deserve to be treated like a guest! No matter if you are staying in a Grand Villa at BWV or a $69 room at the All Stars.

My humble opinions - your mileage may vary!
 















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