bocaj1431
DIS Veteran
- Joined
- Oct 16, 2012
- Messages
- 833
Well, the three of you seem to be extremely fortunate to vacation as much as you do. Wow! I will only be able to go once a year but even that is fortunate.
As with anything, when you increase the amount of times you use, or experience something of course the likelihood of there being an issue is inevitable. That is a fact whether it is Disney or not.
Obviously, the three of you have more experience, as I said I just became a member. Your comments are not what I would hope to hear but, hopefully I will focus on the experience of being at Disney, which is amazing, rather than the hotel itself.
I find some of the examples given of bad service a bit trivial. But everyone has their own level of what they can and can't tolerate.
I stayed at POR last year, which we loved. The cm's and housekeeping were wonderful. However we did have a little problem. One morning we woke up with no AC. It was Sept. very hot and humid. 90+ temps. We called and were told someone would fix it, while we were gone for the day. We came back mid afternoon and it was still not working, but the top to the vent had been removed. We made another call and were told someone would take care of it.
Later that night we came back and it still did not work. The cm I spoke to said that the person, who came to fix it, had told them it was working. They apologized over and over and had someone come fix it immediately. I never became angry or irate. We still had a great day. Miscommunication can happen and sometimes employees make mistakes. The next day, they gave us a $50 gift card, which was completely unnecessary.
So, I guess it is how you look at things. Not having towels or other items replenished at the time they are supposed to, or not having a coffee machine fixed right away are low on my list of make or brake items. I could have been really upset about not having AC in 90+ temps, but why bother to. They took care of it and it did not ruin my vacation.
But, because the three of you have been used to a certain level of service and watched it decline I am sure that is frustrating.
My OP was merely about the wonderful service I have been fortunate to experience and I am thankful for.
As with anything, when you increase the amount of times you use, or experience something of course the likelihood of there being an issue is inevitable. That is a fact whether it is Disney or not.
Obviously, the three of you have more experience, as I said I just became a member. Your comments are not what I would hope to hear but, hopefully I will focus on the experience of being at Disney, which is amazing, rather than the hotel itself.
I find some of the examples given of bad service a bit trivial. But everyone has their own level of what they can and can't tolerate.
I stayed at POR last year, which we loved. The cm's and housekeeping were wonderful. However we did have a little problem. One morning we woke up with no AC. It was Sept. very hot and humid. 90+ temps. We called and were told someone would fix it, while we were gone for the day. We came back mid afternoon and it was still not working, but the top to the vent had been removed. We made another call and were told someone would take care of it.
Later that night we came back and it still did not work. The cm I spoke to said that the person, who came to fix it, had told them it was working. They apologized over and over and had someone come fix it immediately. I never became angry or irate. We still had a great day. Miscommunication can happen and sometimes employees make mistakes. The next day, they gave us a $50 gift card, which was completely unnecessary.
So, I guess it is how you look at things. Not having towels or other items replenished at the time they are supposed to, or not having a coffee machine fixed right away are low on my list of make or brake items. I could have been really upset about not having AC in 90+ temps, but why bother to. They took care of it and it did not ruin my vacation.
But, because the three of you have been used to a certain level of service and watched it decline I am sure that is frustrating.
My OP was merely about the wonderful service I have been fortunate to experience and I am thankful for.
