Tech Rant...venting

[DisneyDoc5]

RANT ALERT....skip if desired, I need to vent:
I have clients on property, they have had constant issues since arrival with the app crashing. I cannot pull up certain things on my TA website for several weeks, or make credit card payments today or retrieve some reservations. I had dining reservations actually disappear from My Disney Experience for some of my clients last week, they weren't cancelled, but they disappeared, had to spend hours getting that fixed. Linking guests continues to be a pain and require tech assistance on a regular basis, ongoing problem for YEARS.

Disney----------------your tech is horrible, you clearly do not care about the guest experience, period. In addition, you clearly do not care about how difficult and time consuming it is for guests and TAs to simply use your tech, not mention getting problems (your problems) fixed. You tell us that MDE is supposed to make planning better, stop the condescending marketing.....it requires TONS of pre planning, it doesn't work half the time, it's for YOUR advantage and bottom line. Now the ticket structure, again with the marketing that it is to help the guest, please, at least be honest with your motivations, your marketing is insulting. I am starting to think I am the fool for continuing to drink the kool aid, I will put that on me, I know, I keep going and booking clients, but man, it's getting harder and harder with all of the required tech usage and problems. It is a shame that I have to constantly make excuses for the tech issues to my clients on your behalf, embarrassing frankly. Yet, we complain, report issues, they continue. Major banks, credit card companies, airlines, etc are able to manage systems much larger, and without the CONSTANT outages and tech issues. Yet, you cannot figure it out, despite record earnings. This directly indicates lack of interest in guest experience as far as I can see. GET IT FIXED, for the love!

I realize this will accomplish nothing, but to simply lower my blood pressure for awhile. Perhaps a fellow diser will also be relieved to know they are not alone in their frustration. Some may respond that it works perfectly for you all the time, I'm happy for you. It doesn't for me, for my clients, and my friends. Yet we really have no choice but to use it. I will give Disney high marks on so many things, I'm a Disney nerd fan through and through, but when it comes to their technology on all fronts, it is a total FAIL. F.

 

[mom2rtk]

Feel better? I get it. Sometimes you just have to.

The app was a technical mess the one day I got to spend in the MK this summer.

Bottom line is that Disney knows their tech sucks. But as long as people book anyway, nothing will change.

 

[BridgetBordeaux]

Feel better? I get it back. Sometimes you just have to.

The app was a technical mess the one day I got to spend in the MK this summer.

Bottom line is that Disney knows their tech sucks. But as long as people book anyway, nothing will change.

I am booking less. Let my AP expire 6 days ago. High cost, crazy planning, and MDE issues were all factors.

 

[mom2rtk]

I am booking less. Let my AP expire 6 days ago. High cost, crazy planning, and MDE issues were all factors.

I was there (coming through on our way home from a family beach trip) and could have added a day or two more in the parks but opted not to.

 

[yulilin3]

RANT ALERT....skip if desired, I need to vent:
I have clients on property, they have had constant issues since arrival with the app crashing. I cannot pull up certain things on my TA website for several weeks, or make credit card payments today or retrieve some reservations. I had dining reservations actually disappear from My Disney Experience for some of my clients last week, they weren't cancelled, but they disappeared, had to spend hours getting that fixed. Linking guests continues to be a pain and require tech assistance on a regular basis, ongoing problem for YEARS.

Disney----------------your tech is horrible, you clearly do not care about the guest experience, period. In addition, you clearly do not care about how difficult and time consuming it is for guests and TAs to simply use your tech, not mention getting problems (your problems) fixed. You tell us that MDE is supposed to make planning better, stop the condescending marketing.....it requires TONS of pre planning, it doesn't work half the time, it's for YOUR advantage and bottom line. Now the ticket structure, again with the marketing that it is to help the guest, please, at least be honest with your motivations, your marketing is insulting. I am starting to think I am the fool for continuing to drink the kool aid, I will put that on me, I know, I keep going and booking clients, but man, it's getting harder and harder with all of the required tech usage and problems. It is a shame that I have to constantly make excuses for the tech issues to my clients on your behalf, embarrassing frankly. Yet, we complain, report issues, they continue. Major banks, credit card companies, airlines, etc are able to manage systems much larger, and without the CONSTANT outages and tech issues. Yet, you cannot figure it out, despite record earnings. This directly indicates lack of interest in guest experience as far as I can see. GET IT FIXED, for the love!

I realize this will accomplish nothing, but to simply lower my blood pressure for awhile. Perhaps a fellow diser will also be relieved to know they are not alone in their frustration. Some may respond that it works perfectly for you all the time, I'm happy for you. It doesn't for me, for my clients, and my friends. Yet we really have no choice but to use it. I will give Disney high marks on so many things, I'm a Disney nerd fan through and through, but when it comes to their technology on all fronts, it is a total FAIL. F.

I hope you emailed Disney all of this, little will it do here other than the venting part.

 

[lindsey]

I understand. I called 11 days ago because my friend and family were missing. Well after 1 1/2 hours on phone all plans are not visible. Told me they would send email when fixed. Called yesterday (10 days) they say they are still working on my issue!!!!

 

[DisneyDoc5]

I hope you emailed Disney all of this, little will it do here other than the venting part.

I have, many times, and will again. I do believe they also read the boards, I know they do as a matter of fact. Unfortunately, I don't think we, the consumer, gets heard no matter to whom we address our concerns, as evidenced by continued issues. It is mind boggling that they make 'system enhancements' and changes when they already have a system that isn't functioning properly. Continual disappointment and frustration for guests, not user friendly.

 

[DisneyDoc5]

I understand. I called 11 days ago because my friend and family were missing. Well after 1 1/2 hours on phone all plans are not visible. Told me they would send email when fixed. Called yesterday (10 days) they say they are still working on my issue!!!!

An hour and a half, of YOUR time, for THEIR problem, and it's still not resolved. THIS. This is ridiculous. I'm sorry you have to deal with that, best wishes.

 

[GAN]

I hope you emailed Disney all of this, little will it do here other than the venting part.

Probably won’t do much good there either. Let’s face it, Disney’s IT has been pretty bad for a long while(call it 30-years give or take in my case). Never really understood why they just can’t put it together -but it always seems to be the case.

 

[GAN]

I understand. I called 11 days ago because my friend and family were missing. Well after 1 1/2 hours on phone all plans are not visible. Told me they would send email when fixed. Called yesterday (10 days) they say they are still working on my issue!!!!

I will say that I HAVE received very good service from CM’s when trying to correct these types of issues(have had issues twice). So sorry to hear of your bad luck!

 

[Ds4angels]

I had done all the training and was excited to sell Disney but backed out. Disney is all about squeezing every dollar out of the consumer, with giving us less. Add to the fact that Disney tech is like 15 years behind everyone else.
I love Disney, but it's getting harder to justify the $$ spent.