SW Credit Options

[DisneyMomOK]

Because of the ice storm in OK (no power 12/9 -12/19), I had to cancel wonderful airfare to FL ($159 r/t from KC). I had thought that DH would have to go to AZ, but now he is driving. Because of a drop in our airfare in May 2007, I had a $50 credit that I stupidly applied to the December travel (I wish I had read the DIS first and could have just had it credited to my cc), I now have a credit that will expire in March! I really don't know what to do; when I had to cancel I thought that DH would use the credit so did not really pursue it with the reservationist. Any ideas or suggestions would be greatly appreciated! I thought I had read about there being some number for customer help, but I could not find it on the website.

Sharon

 

[tinkerbell60]

Try calling SW Customer service - the toll number on the website - not an 800 # and ask for it to be applied to your credit card - I did this 2 years ago and it worked fine. I don't know if it will, but it is worth a try!

 

[DisneyMomOK]

Thanks, tinkerbell60. Do you think they would just give me the $50 from the May trip and I will lose the rest? TIA!

Sharon

 

[tinkerbell60]

I really am not sure, when I called I simply said I had a credit that I would like to have applied back to my credit card. They said sure, we can do that. It was a balance of about $160.00. Good luck - and post here what happens!!

 

[miss missy]

I just sold mine on ebay... there are a lot of credits there for sale and they buy them up too. Things we learn on the DIS!

 

[jackskellingtonsgirl]

I really am not sure, when I called I simply said I had a credit that I would like to have applied back to my credit card. They said sure, we can do that. It was a balance of about $160.00. Good luck - and post here what happens!!

Was it a refundable fare to begin with? I have a $156 credit from non-refundable flights that will expire in July. I am pretty sure we won't use it, and when I called they said I can extend it for 6 months for a $50 fee, or lose it entirely.
Do they refund non-refundable fares if the credit is a result of DING fares, not from weather or some other "good" reason?

 

[margaretCT]

jackskellingtonsgirl,

I got a fare drop this morning, not as a result of a Ding but part of SWA's nationwide sale. I called the 800# to see if I could get a refund to my credit card and was told no, it was a nonrefundable fare, and I could extend for $50. I then called SW Customer Service # on their site, not an 800#, and the agent was quite willing and quickly refunded the credit to my credit card.

Hope this helps you.

Margaret in CT

 

[tinkerbell60]

Mine was a non refundable fare too. The price dropped because of a Ding. The first time I called, they told me to call back after the trip. But, I called back a week or two later and they credited my card right away. The key is to call the main customer service # - NOT an 800 #.

 

[jackskellingtonsgirl]

That's the number I called. I swear I have the worst luck with Southwest. They won't do things for me that they do for other people! I guess I will call them again when I have all the confirmation numbers in front of me and tell them point blank I want it credited back to my card.

 

[tinkerbell60]

My refund was 2 years ago - maybe they are getting more picky.

 

[jackskellingtonsgirl]

I had limited success when I called back today!

My $156 total credit was made up of 3 separate things:
1) A $12 credit from changing from an internet fare to a DING
2) An $87 credit from changing from an internet fare to a DING
3) A $57 credit when the flight in #1 got DINGed a second time

The lady I spoke with today said the first 2 will stay as credits - I can't have the money back because the tickets changed fare classes. The third one stayed the same class (DING fare to DING fare) so I got the $57 back. Better than nothing!

 

[tinkerbell60]

That is interesting....but as you said, better than nothing!!

 

[miss missy]

I had limited success when I called back today!

My $156 total credit was made up of 3 separate things:
1) A $12 credit from changing from an internet fare to a DING
2) An $87 credit from changing from an internet fare to a DING
3) A $57 credit when the flight in #1 got DINGed a second time

The lady I spoke with today said the first 2 will stay as credits - I can't have the money back because the tickets changed fare classes. The third one stayed the same class (DING fare to DING fare) so I got the $57 back. Better than nothing!

Dont forget, ebay! My sold in 1 hr. I did 70 for a 90 credit, buy it now, a travel agent bought it, seems they know about ebay and buy them up. No reason to loose out ya know.

 

[jackskellingtonsgirl]

Dont forget, ebay! My sold in 1 hr. I did 70 for a 90 credit, buy it now, a travel agent bought it, seems they know about ebay and buy them up. No reason to loose out ya know.

DH and I talked about it, and we don't want to go through the trouble of setting up to sell on eBay just for this. I might have a friend who wants to buy the credit - she isn't sure of her travel plans yet.

 

[Cindar]

I currently have $156 credit- due to a price drop (on 3 tickets) If I want to use that credit- will it have to be applied towards the same 3 travellers (doesn't sound like it since some are saying they are selling on ebay) There is no way- all 3 of us will travel together again.

 

[rlduvall]

I really think it's even about who you get when you call the non-toll free number. I had the most wonderful and patient lady help me out a few months back. I had about $100. in credit because I kept changing my reservation - even when it would only go down about $10. I changed from ding fares to regular fares back to ding fares, but never changed the days or times - i.e kept the same flight number; I did it 6 times.

I knew from reading on here that my chances were slim I would receive credit back to my card. What really helped me was that I had every confirmation number from the 6 changes - in order and ready to go. She began with the initial reservation, then we went through each one after that and at the end I had successfully proven I had a $100. credit for the initial flight I booked. She then gladly credited it back to my card. I joked with her through-out and kept apologizing for being a pain and how SW probably wished I would never book with them again; we just laughed and had fun with it. She was very gracious and really helped me out when I needed it.

 

[Figment&Piglet]

FYI, I thought this might help some of you out:

I just called regarding a $95+ credit I have that will expire in November. The woman at the customer service number (toll #, not 800#) said that in order to get it back as a refund (i.e., credit on your credit card), the credit had to be as a result of a drop in fare where the DATE/TIME, FLIGHT, AND FARE CLASS remain the same. In my case, even though I rebooked the same date/time and flight, the fare type changed (how I was supposed to know that, I don't know...), so I couldn't get the refund. She did offer me the 6-month extension for $50...but I guess I'll try e-bay.

Hope this info helps!

 

[rlduvall]

But what exactly do they mean by Fare Class? I changed from a regular airfare to a ding rate, then back to a regular airfare and still got the credit.

 

[jackskellingtonsgirl]

I currently have $156 credit- due to a price drop (on 3 tickets) If I want to use that credit- will it have to be applied towards the same 3 travellers (doesn't sound like it since some are saying they are selling on ebay) There is no way- all 3 of us will travel together again.

They are transferrable. The first guy I spoke with told me any of my family or friends could use the credit. I wanted my money back, so I wasn't terribly impressed with that. It does mean you can sell the credit if you want to, or you can use it all for one person.

 

[miss missy]

I currently have $156 credit- due to a price drop (on 3 tickets) If I want to use that credit- will it have to be applied towards the same 3 travellers (doesn't sound like it since some are saying they are selling on ebay) There is no way- all 3 of us will travel together again.

ANYONE can use it. You can sell the 3 to anyone. All you need to use it is the name and confimation #. That is why it is easy to sell on ebay, no shipping charges, its just a simple email