Survey on prospective ticket offerings for DVC members

[dvc guy]

I got my survey in the mail on 6/29 and the survey expired on 6/30. Not a lot of time to respond.
Seems like everybody wanted the annual pass discount. Hope we get something.

 

[MomsGoneGoofy]

We got our postcard on 6/29 also. We voted for the PAP.

I found one of the questions interesting, I don't remember the exact wording but it was a question about what type pass you used on your last vacation. One of the choices was a leftover pass given to you by someone else. Was this a trick response to see how many people are using passes that they shouldn't be using?

 

[Maistre Gracey]

Drats! I just got home from my week away at work. I had the postcard waiting for me, but the password expired.

Is there anyway to get an extension?

Oh, one more question....
Is the AP discount combined with a PAP discount? In other words, if the AP discount were to happen, can I still get that discount (or higher) on a PAP? I am not sure if the discount was for one or the other, or a package deal.

If this has been answered earlier in this thread, I apologize. I have not read the whole thread.

Thanx...

MG

 

[karebear1]

When they asked the question about the Ap and the PAP they were 2 seperate questions. On my survey they offered a 25% off discount on one or the other- on the other survey that some have taken, it was a 15% discount of one or the other. They were never combined. The survey never mentioned that there would only be one discount offered on only one ticket, or if the discount would be offered on several different types of tickets.... or if there would be any discounts at all! They did ask us to rate in order of preference which we would prefer.

 

[Maistre Gracey]

Thanx for the info, karebear1. It would be a real bummer if there was a discount for an AP, but the PAP was full price.

MG

 

[colleen costello]

MGracey, if ONLY the regular AP was discounted, it might be better for you to buy it and pay for extras (like pleaseure Island) as you go... Just a thought!

 

[TwingleMum]

Does anyone else think this whole survey on ticket discounts could blow up in Disney's face? I'll give you an example of what I mean~ I get the survey possibly offering 25% on AP & PAPs. I respond of course I want them. Then Disney either does nothing or gives 15%. Well, human nature being what it is I think I would be a little ( OK Alot) miffed. I mean I would interprete that as 1. Disney is financially able to offer me 25% and didn't think I was worth it or 2. Again Disney doesn't care about me even though they could afford it~cause you know they wouldn't offer the possibilty of some discount if the number crunchers didn't already OK it. ANd Disney decided that no I wasn't worth a discount or didn't appreciate me. Preaching to the choir as it were. What do you think am I tired and cranky or what?

 

[Muushka]

Originally posted by TwingleMum
Does anyone else think this whole survey on ticket discounts could blow up in Disney's face? I'll give you an example of what I mean~ I get the survey possibly offering 25% on AP & PAPs. I respond of course I want them. Then Disney either does nothing or gives 15%. Well, human nature being what it is I think I would be a little ( OK Alot) miffed. I mean I would interprete that as 1. Disney is financially able to offer me 25% and didn't think I was worth it or 2. Again Disney doesn't care about me even though they could afford it~cause you know they wouldn't offer the possibilty of some discount if the number crunchers didn't already OK it. ANd Disney decided that no I wasn't worth a discount or didn't appreciate me. Preaching to the choir as it were. What do you think am I tired and cranky or what?

No, I don't think you are any of the above. Just facing what may be reality. Sad but true. I have felt so let down by Disney in the past few years that I am at the point that I just don't count on them to offer us anything. The only thing that they have not let me down on is the assurance that Disney is a money making machine and my loyalty to them means nada.

In conclusion, if they do offer us a 25% discount on AP, I will probably faint. If they give us 15%, I will be surprised. If we get nothing, it is what I am planning on. No dissapointment that way.

 

[lenshanem]

This is true. Now even if they give us a 15% off discount that is great (anything is better than nothing), but in our minds that 25% has been implanted, so the set up for disappointment is there.

 

[JulieWent]

This may sound pretty strange, but right now, we are kind of waiting to see what Disney does with this. If Disney DOES offer a good enough incentive, we will probably purchase an add-on. (If we have AP's we will be able to go down more frequently without always setting the money aside for passes.) So, Disney WILL get more money out of us if they bend a little and offer a good enough incentive. If not, we'll stick with our 150 points and go once a year as we've been doing.

Julie

 

[Dancind]

I know we've discussed not bombarding DVC with our opinions on this, but does anyone think it would hurt if Julie called her guide and told them what she's told us? ie, that she is interested, and heard there might be some pass discounts, has the guide heard anything? At the very least, it's a conversation that might get passed up the chain. I'd do it, but we're not planning to buy anymore points! I'm already maxed out on dues payments.

 

[offtheice]

Originally posted by Dean
When you are surveying a group that has potential gain with some outcomes, there is no way to get away from bias but there are ways to compensate somewhat. My guess is the cards were random at least up to a point and I'd also suspect they are going to a large group of members. The question to me would be whether DVC preselect certain groups based on home resort, area of the country, age, family makeup or length of ownership.

And of course the truly interesting thing is whether the members would truly follow through on their voting choices. Disney has been great in the past at selecting choices that benefited them overall, I'm sure they konw how to interpret the issues far better than any of us though it's interesting to discuss it.

This is simple. If every DVC member complained to disney along with people who are thinking about buying about discounts on park passes, disney would do something. Right now disney sees there sales sky rocket and really dont care about doing anything.. We have to let our voices be heard..

 

[DebbieB]

Originally posted by offtheice
This is simple. If every DVC member complained to disney along with people who are thinking about buying about discounts on park passes, disney would do something. Right now disney sees there sales sky rocket and really dont care about doing anything.. We have to let our voices be heard..

I don't think it is that simple. They aren't going to provide discounts simply because the members are asking for them. Members have been letting them know for years that they would like them. It's not news to them, they are well aware of it. Even if every member called or e-mailed them, I don't think that alone would make a difference.

They obviously are not having problems selling new points because of a lack of ticket discounts. Members seem to be adding on without a ticket discount and they are attracting many new members.

To motivate them to give discounts, there has to be a financial gain to them. For example, would members be willing to buy the more expensive annual pass if there is a discount? If they bought the annual pass, would they spend more time and more money in the parks? That is what they are trying to find out. That is what will motivate them to give a discount, if some of the discount will be made up in spending elsewhere on property.

 

[offtheice]

Originally posted by DebbieB
I don't think it is that simple. They aren't going to provide discounts simply because the members are asking for them. Members have been letting them know for years that they would like them. It's not news to them, they are well aware of it. Even if every member called or e-mailed them, I don't think that alone would make a difference.

They obviously are not having problems selling new points because of a lack of ticket discounts. Members seem to be adding on without a ticket discount and they are attracting many new members.

To motivate them to give discounts, there has to be a financial gain to them. For example, would members be willing to buy the more expensive annual pass if there is a discount? If they bought the annual pass, would they spend more time and more money in the parks? That is what they are trying to find out. That is what will motivate them to give a discount, if some of the discount will be made up in spending elsewhere on property.

To assume they wont do anything ,without trying is bascially being lazy.. It is that simple. Disney is like any other corperation and infact have to kiss butts to people like you and me since 9-11. If the sqeaky wheel squeaks, you dont ignore it. You put oil on it and keep doing so until it stops ??

 

[sgtpet]

The bottom line for my family is we buy hopper passes and go to the parks 2 or 3 times in a 7 day trip. With giving good discounts on AP's would convince us to spend a portion of 5 or 6 days in the parks, spending money on Disney food, etc.


I hope they are listening and that they will act in the future.

 

[DebbieB]

Originally posted by offtheice
To assume they wont do anything ,without trying is bascially being lazy.. It is that simple. Disney is like any other corperation and infact have to kiss butts to people like you and me since 9-11. If the sqeaky wheel squeaks, you dont ignore it. You put oil on it and keep doing so until it stops ??

DVC does not have control over pass prices. Any discounts members get are through the theme parks division. They are the ones that have to be convinced that it will help their bottom line and they should offer discounts. I attended the BWV annual meeting last December and the question came up. They said they are well aware that members would like pass discounts and they continue to work on it. My hope is with the new leadership of Jim Lewis they are putting more pressure on the theme parks division (Jim was at the meeting, he became head of DVC a few days before). I think this survey maybe the first step.

If you think it will make a difference, call or e-mail them. Your reasoning needs to include what benefit pass discounts will bring DVC in return. Just saying that you want them is meaningless, they've heard that a million times before. I've been a member almost 5 years and have seen these mass campaigns come and go before with no results, I guess I'm jaded.

I was thinking about why they had 15% on some surveys & 25% on others. My guess is they want to see at what point people would chose AP's or PAP's over park hoppers or ultimate park hoppers. Or if they would.

 

[TnRobin]

The bottom line for my family is we buy hopper passes and go to the parks 2 or 3 times in a 7 day trip. With giving good discounts on AP's would convince us to spend a portion of 5 or 6 days in the parks, spending money on Disney food, etc.

I hope I got that point across in my survey. They asked when my next visit was. I told them, Sept. They asked how many days I would stay on property - I told them 4 nights. They asked how many days I would spend at the parks - I told them 0. I did follow up to say that if I had an annual pass I would probably be there all 4 days. When asked if I would buy an AP on this trip if they offered the discount - I said yes.

 

[offtheice]

Originally posted by DebbieB
DVC does not have control over pass prices. Any discounts members get are through the theme parks division. They are the ones that have to be convinced that it will help their bottom line and they should offer discounts. I attended the BWV annual meeting last December and the question came up. They said they are well aware that members would like pass discounts and they continue to work on it. My hope is with the new leadership of Jim Lewis they are putting more pressure on the theme parks division (Jim was at the meeting, he became head of DVC a few days before). I think this survey maybe the first step.

If you think it will make a difference, call or e-mail them. Your reasoning needs to include what benefit pass discounts will bring DVC in return. Just saying that you want them is meaningless, they've heard that a million times before. I've been a member almost 5 years and have seen these mass campaigns come and go before with no results, I guess I'm jaded.

I was thinking about why they had 15% on some surveys & 25% on others. My guess is they want to see at what point people would chose AP's or PAP's over park hoppers or ultimate park hoppers. Or if they would.

Fair enough.

 

[ripleysmom]

I would not like any of the options listed. None of them would produce any savings for my family.

 

[vernon]

Jim said

I remember from many years ago a study that said that destination driven spending (vacations, sporting events, evening outs, etc.) is relatively fixed. There is so much the person or family will spend and they adjust spending along the way taking advantage of discounts and absorbing higher costs but ending up pretty close to a total set at the outset. So the study concluded the strategy to adopt is to capture as much of that spending as possible at your venue. That does not mean raise prices because the customer will adjust accordingly. It does mean capturing their time, and increasing their spend where they perceive a greater value (food, drink, entertainment and away from low value activities such as parking).

This is pretty much the way I've always felt about vacations and it's my driving reason/logic behind suggesting ( ad nauseum ) that it was very much in Disney's financial interest to look at these type of discounts. IMHO (agreeing with Debbie) it is only when Disney's ticketing division becomes convinced that they will make (or at least won't lose money) on the deal that this has the remotest chance of going ahead. Bleating to DVC won't make an ounce of difference because they have no control of ( or benefit from) this aspect of the Disney company. The divisions that stand to make the most are food/beverage and the stores, ticketing might make a decent turn on it, it might be a wash for them, but IMHO a better discount scheme means more people in the parks for longer. If those people are on Disney property more, Disney will get more of their vacation $$s and it's only if Disney becomes confident of that fact that we will see this come to fruition. I do think the contributions to this topic do underline my feeling that sufficient numbers of members will spend more time in the parks and on Disney property so I am hopeful that Disney will put forward some type of scheme later this year. It will be an interesting one to follow.